PointWeasel

So I receive a Platinum survey asking about my thoughts concerning Le Club Accor and...this is the response from their crappy website:

Welcome

Because there are already a great number of people currently responding to the questionnaire, thanks to come back a little later.

We apologize for this annoyance.

This pretty much sums it up.

Accor is pathetic on so many levels.

rangerss75

After endless attempts, I am somewhere into the survey and a page won't load (every other one so far has been painfully slow). If I stop, I won't get the 500 points, because I won't have completed the survey. But what choice do I have? The page has been 'waiting' for about twenty minutes now to load. Contacting Customer 'Care' (what a misnomer) is useless: it took more than eight weeks to get a reply in my last exchange with them. Why is accor so poor on this point? Surely encouraging 'loyalty' is the most important aspect of a loyalty scheme?

PointWeasel

Curious, I went back in on the link moments ago, and in white text on a cherry red web page this error message:

An error occured

Invalid project id (0)Please try again using the link we provided to you.
Well done Accor.

IMH

I was finally able to access my profile today and the (gendered) title change I mentioned above (message 479) appears to be fixed in Accor's database. If I want to change it I need to phone.

Has anyone else had a similar problem? I haven't made any changes to my profile for a few months (and have not changed my name, title or gender since signing up years ago).

starflyergold

Another day, another error....

Admiral Ackbar

Just got an email from Accor saying a change of email was requested. The email it is trying to change to is [email protected]

Not quite sure what to make of it but most probably the usual Accor IT incompetence. I would be more worried if it was a personal address, but why would that internal Fairmont email be trying to change my account?

flyertalker09567

Since yesterday , I need to be signed out to have access to the room categories of the Sofitel Macau. Otherwise the only room type available is the 950€/night suite.

starflyergold

And now again, beyond a joke.

1flyer

I now encounter the same issue other users have reported previously. When I'm logged into my Accor account, I'm not shown member rates anymore.

So, for example, in logged-out state, for one of the Berlin Sofitels I'm shown a member flex rate of EUR 130.50. But when I log in before searching for the exact same date, room type, etc., the room rate shown to me is EUR 145.

Annoying. I called up Accor's platinum hotline to complain. They couldn't help and referred me to the booking hotline. The booking hotline was able to offer me the lower rate but declined to take a report regarding the technical error on the website.

Oh well, now I booked with the competition. I'm not gonna bother to book over the phone. It's just inconvenient (waiting in hold; no option to combine with cashback ...)

I'm also not gonna bother to email a bug report via the web form. They never reply anyhow.

Maelstrom

Are you an Accor Plus member, with a Stay Plus benefit still in hand?

If you are, I believe @gilbertaue or another member called up Accor Plus and have temporarily deactivated their Stay Plus benefit to avoid this bug. Apparently this issue will be fixed "in December".

Goldorak

narvik

gilbertaue

And non of us was invited!

Firsttime4me2

Anyone else having problems logging into the Accor app (Android). Keeps saying my password is incorrect, and will not send the link to my email to reset it?

ulxima

Me, I have the same issue on iOS (iPhone 6 Plus) and Web.

Ulxima