Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
May 3, 2018, 6:27 pm
#376
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Anyway, it has now been escalated and they are working on it.
May 3, 2018, 8:46 pm
#377
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
They have finally noticed that this is real bug (it has been for several months). Seems to affect Accor + members who still have at least one Stay Plus night available to redeem. It effects only a certain hotel for each member - and even then it's a different hotel.
Anyway, it has now been escalated and they are working on it.
Anyway, it has now been escalated and they are working on it.
Last edited by lingua101; May 3, 2018 at 9:19 pm
May 4, 2018, 1:37 am
#378
Join Date: Sep 2015
Location: Shinjuku, Tokyo
Programs: Accor Plus Plat, Marriot Plat, AF Silver
Posts: 315
That "bug" cost me S$561.
I negotiated a long (24 nights) stay with my company and they agreed on the price quoted by Accor Website (S$3,169) and agreed to reimburse that amount only.
Now, when booking, suddenly the total price jumps to S$3,730. No infos, no rates, no daily rate details. Nothing.
I had to pay the difference from my own pocket.
ACCOR, you'd better upgrade me.
Julien
May 4, 2018, 1:56 am
#379
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Is it the bug that forgets to include any extra GST/VAT/TAX and showing you the before tax price as a "all included"?
That "bug" cost me S$561.
I negotiated a long (24 nights) stay with my company and they agreed on the price quoted by Accor Website (S$3,169) and agreed to reimburse that amount only.
Now, when booking, suddenly the total price jumps to S$3,730. No infos, no rates, no daily rate details. Nothing.
I had to pay the difference from my own pocket.
ACCOR, you'd better upgrade me.
Julien
That "bug" cost me S$561.
I negotiated a long (24 nights) stay with my company and they agreed on the price quoted by Accor Website (S$3,169) and agreed to reimburse that amount only.
Now, when booking, suddenly the total price jumps to S$3,730. No infos, no rates, no daily rate details. Nothing.
I had to pay the difference from my own pocket.
ACCOR, you'd better upgrade me.
Julien
The bug that I am talking about gives you no availability at all at (in my case) Sofitel Singapore City Centre if you search for 2 nights or more.
Bug also causes properties like the Sofitel Sentosa to ONLY show suites (though other rooms are available).
In both cases if you search one night at a time, you see normal availability.
May 5, 2018, 5:00 am
#380
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
And somewhat different but concerning the same hotel. I will stay very soon at the So BKK and I received a welcome e-mail prior to my stay. See screenshot below. Problems are :
- on the top there are information about my LCAH membership, points balance (I have removed those and the info were correct) and the status : I understand from this e-mail that I am "Classic" instead of Platinum !
- the picture displayed : you obviously expect here a picture from the hotel you are going. Having been already twice there, I can guarantee you that this is not the So BKK. I think this is rather a picture of the So Singapore
- in the text below the picture, it says "please find here all details of your booking". But there is absolutely 0 details of my booking, not even my dates of stay...
Very useful...
- on the top there are information about my LCAH membership, points balance (I have removed those and the info were correct) and the status : I understand from this e-mail that I am "Classic" instead of Platinum !
- the picture displayed : you obviously expect here a picture from the hotel you are going. Having been already twice there, I can guarantee you that this is not the So BKK. I think this is rather a picture of the So Singapore
- in the text below the picture, it says "please find here all details of your booking". But there is absolutely 0 details of my booking, not even my dates of stay...
Very useful...
2 days ago, I booked Sofitel So Bangkok for 15Jun. Yesterday I got email from them asking me for my pre arrival check list. I was quite shocked, as I thought I booked the wrong date , 15May instead of 15Jun. I am not sure why they sent per arrival email so early.
May 5, 2018, 11:31 am
#381
Join Date: Sep 2015
Location: Shinjuku, Tokyo
Programs: Accor Plus Plat, Marriot Plat, AF Silver
Posts: 315
Booking Mercure Ginza May 16-17 => available
Booking Mercure Ginza May 17-18 => available (same rate)
So... Booking Mercure Ginza May 16-18 => not available
Booking Mercure Ginza May 17-18 => available (same rate)
So... Booking Mercure Ginza May 16-18 => not available
May 5, 2018, 7:30 pm
#382
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
May 6, 2018, 3:07 am
#383
Join Date: Sep 2015
Location: Shinjuku, Tokyo
Programs: Accor Plus Plat, Marriot Plat, AF Silver
Posts: 315
He already caught that I logged a few complains with Accor CS so we'll definitely debrief these again together in details.
But in a friendly way, we're not animals :-)
Julien
May 6, 2018, 3:49 am
#384
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
I'll be back mid June. Would be great to catch up for coffee together (with you know who) if you're around.
May 6, 2018, 11:38 am
#385
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,935
May 7, 2018, 1:28 am
#387
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
