Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
May 9, 2023, 11:20 am
#1099
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,281
I just got a push notification on phone and watch about an upcoming Accor sale, which encourages folks to go book now at a web site you can’t log into.
Ah, the ´quirky’ nature of Accor.
Ah, the ´quirky’ nature of Accor.
May 15, 2023, 4:26 pm
#1100
Join Date: May 1998
Location: australia
Posts: 5,762
So, they fixed that glitch last week and I was able to book normally for 4 or 5 days.
Now this week's special is I can only get search results for searches for stays in the USA. If I try search for properties in Australia, Asia, Africa, South America, Canada or Mexico I keep getting:
Would you like to try a new search?
I don't know if this glitch is targeted for me or if others can avail themselves of the same special.
Thanks Accor -I'll put on my water wings and swim across the Pacific for any hotel stays!
Now this week's special is I can only get search results for searches for stays in the USA. If I try search for properties in Australia, Asia, Africa, South America, Canada or Mexico I keep getting:
Oops!
Sorry, we cannot answer to your request due to a technical issue.Would you like to try a new search?
I don't know if this glitch is targeted for me or if others can avail themselves of the same special.
Thanks Accor -I'll put on my water wings and swim across the Pacific for any hotel stays!
May 20, 2023, 9:09 am
#1101
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,817
Does anyone can sign in to their account from raffles.com?
I keep getting an error occured error.
And if I try book from ALL web or app, the rate I want is not available
I keep getting an error occured error.
And if I try book from ALL web or app, the rate I want is not available
May 20, 2023, 9:41 am
#1102
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,741
I've just come to accept complete and utter incompetence from Accor IT as an ongoing state.
May 20, 2023, 10:05 am
#1104
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,741
This is extra frustrating to me, because I work as the Chief Information Officer for a multinational organization (thankfully, in the CPG space and not hospitality), and I just can't comprehend how Accor can exist like this. Neither I, nor anyone on any of my IT, BI, ERP, Cybersecurity or other teams, would keep their jobs if we demonstrated even a fraction of the incompetence that Accor has on full display for all to see. And if this is just the public-facing IT problems that we see, I can only imagine what IT mess they must be suffering with internally.
May 21, 2023, 1:26 am
#1106
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,817
I've been unable to log in on Raffles or Fairmont websites for at least a year. Funny, it works with my wife's account. But, I've still been able to book. I just book as a guest, but add my member number on the booking screen. Then, after the booking is completed, I always have to call and have them take the member discount off.
I've just come to accept complete and utter incompetence from Accor IT as an ongoing state.
I've just come to accept complete and utter incompetence from Accor IT as an ongoing state.
Oh well, I guess I need to call the hotel about the reservation.
May 21, 2023, 1:28 am
#1107
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,817
I think that wheel rusted and fell off years ago. It's not just bank holidays it's broken. Accor IT is broken 24/7, 365 days a year.
This is extra frustrating to me, because I work as the Chief Information Officer for a multinational organization (thankfully, in the CPG space and not hospitality), and I just can't comprehend how Accor can exist like this. Neither I, nor anyone on any of my IT, BI, ERP, Cybersecurity or other teams, would keep their jobs if we demonstrated even a fraction of the incompetence that Accor has on full display for all to see. And if this is just the public-facing IT problems that we see, I can only imagine what IT mess they must be suffering with internally.
This is extra frustrating to me, because I work as the Chief Information Officer for a multinational organization (thankfully, in the CPG space and not hospitality), and I just can't comprehend how Accor can exist like this. Neither I, nor anyone on any of my IT, BI, ERP, Cybersecurity or other teams, would keep their jobs if we demonstrated even a fraction of the incompetence that Accor has on full display for all to see. And if this is just the public-facing IT problems that we see, I can only imagine what IT mess they must be suffering with internally.
Thats why no improvement made for the last few years
May 28, 2023, 2:14 pm
#1108
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,741
For the past 2 weeks or so, every Accor promo e-mail I've had, has been in Portuguese. Not sure why. No changes in my profile, and my language preference on my account still shows English. I'm sure it's not a good promo anyway, since they rarely ever are.
May 29, 2023, 2:49 am
#1110
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,350
