Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Jul 22, 2023, 7:28 am
#1172
Join Date: Mar 2005
Programs: IHG Diamond Ambassador, Accor Plat, M&M FTL, BA Blue, QR Gold
Posts: 3,736
Jul 23, 2023, 1:05 am
#1174
Join Date: May 1998
Location: australia
Posts: 5,762
In a b*tchy mood so I'll complain about this:
Had a 2 night stay at an Accor hotel in Sydney checking out on July 15th. It is now the afternoon of July 23rd in Australia, 8 days and a bit since check-out.
What does the Accor website tell me about this?
So when I put in a request via the webform for missing stay credit what does it tell me?:
There must be something that gets lost in translation where maximum of 7 days becomes less than 8 days and then transforms into your 8+ days is actually less than 7 days
Had a 2 night stay at an Accor hotel in Sydney checking out on July 15th. It is now the afternoon of July 23rd in Australia, 8 days and a bit since check-out.
What does the Accor website tell me about this?
When are my points credited to my account ?
For an eligible stay, within 7 days maximum after your departure date from the hotel
For an eligible stay, within 7 days maximum after your departure date from the hotel
So when I put in a request via the webform for missing stay credit what does it tell me?:
You checked out of the hotel less than 8 days ago. The hotel is still within the time limit for crediting your stay. Please be patient and check your ALL account in the coming days.
Jul 23, 2023, 4:48 am
#1177
Join Date: Feb 2013
Location: MEL
Programs: QF Gold, FB Plat, Accor Diamond, Hilton Gold, Marriot Gold – ex-UA 1k, ex-AA Plat, ex IHG Plat
Posts: 148
In a b*tchy mood so I'll complain about this:
Had a 2 night stay at an Accor hotel in Sydney checking out on July 15th. It is now the afternoon of July 23rd in Australia, 8 days and a bit since check-out.
What does the Accor website tell me about this?
So when I put in a request via the webform for missing stay credit what does it tell me?:
There must be something that gets lost in translation where maximum of 7 days becomes less than 8 days and then transforms into your 8+ days is actually less than 7 days
Had a 2 night stay at an Accor hotel in Sydney checking out on July 15th. It is now the afternoon of July 23rd in Australia, 8 days and a bit since check-out.
What does the Accor website tell me about this?
So when I put in a request via the webform for missing stay credit what does it tell me?:
There must be something that gets lost in translation where maximum of 7 days becomes less than 8 days and then transforms into your 8+ days is actually less than 7 days
That's annoying indeed. What I do is I change the check-in/out date on the form to comply with the 8 days. Accor CS will take at least 4-5 days to get back to you.
Jul 23, 2023, 6:44 am
#1178
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 967
I had the same problem many times: now I wait 10 days to make my request.
If points are posted regularly it is less work for the customer who otherwise has to make a complaint and less work for the customer service which must respond to this complaint.
I think Accor should introduce a penalty for hotels that do not post points fast enough in the form of courtesy points
If points are posted regularly it is less work for the customer who otherwise has to make a complaint and less work for the customer service which must respond to this complaint.
I think Accor should introduce a penalty for hotels that do not post points fast enough in the form of courtesy points
Jul 23, 2023, 12:21 pm
#1179
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,935
Jul 23, 2023, 5:32 pm
#1180
Join Date: May 1998
Location: australia
Posts: 5,762
My new Accor mantra is please be patient
To be fair ,they don't specify earth days. They may mean 8 days on Venus. I'll post an update in 5.32 earth years.
You checked out of the hotel less than 8 days ago. The hotel is still within the time limit for crediting your stay. Please be patient and check your ALL account in the coming days.
Last edited by 3544quebec; Jul 23, 2023 at 5:37 pm
Jul 23, 2023, 6:52 pm
#1181
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,735
Jul 25, 2023, 12:01 pm
#1184
Join Date: Jan 2009
Location: Germany
Programs: ALL Platinum
Posts: 128
This is for post 1162 by fransknorge
Do you own an ALL Plus Voyageur card, which will not be valid on the intended dates? I just received this error note as well, when checking dates of summer 2024 (when my current card will be replaced by a new one). If so, this ALL Plus Yoyageur card gets limited as one might only book with the special rate after prolongation. This is new behaviour, I had already have bookings, which went through, but of course are only valid with a said card.
Do you own an ALL Plus Voyageur card, which will not be valid on the intended dates? I just received this error note as well, when checking dates of summer 2024 (when my current card will be replaced by a new one). If so, this ALL Plus Yoyageur card gets limited as one might only book with the special rate after prolongation. This is new behaviour, I had already have bookings, which went through, but of course are only valid with a said card.
Last edited by frechen; Jul 26, 2023 at 9:43 am Reason: This is for post 1162 by fransknorge