Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hyatt | World of Hyatt
Reload this Page >

Park Hyatt Bangkok REVIEW - MASTER THREAD

Register
Community
Wiki Posts
Today's Posts
Search

Park Hyatt Bangkok REVIEW - MASTER THREAD

Thread Tools
 
Search this Thread
 
Old May 17, 2017, 2:02 am
  #376  
Marriott Contributor BadgeWyndham Contributor Badge
 
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,076
Originally Posted by Kacee
So the consensus from those who have not actually stayed here is either this place is amazing or terrible

Look forward to reading some actual reviews.
Kalboz is offline  
Reply
Old May 17, 2017, 4:38 pm
  #377  
Suspended
 
Join Date: May 2017
Posts: 117
Originally Posted by MattEvan
Looking across 5 random dates, it appears StR is about 25% less than PHBKK right now.

Agree that the physical plant of StR is stunning, but I find the service and atmosphere to be a bit lacking. Definitely nowhere near Pen, MO, or Siam.
I hear that a lot about Pen, MO being in another league. But you can't use points for those properties.
GeorgeLopez is offline  
Reply
Old May 17, 2017, 8:57 pm
  #378  
 
Join Date: Sep 2010
Location: Frankfurt
Programs: MR Plat.
Posts: 95
I have an interesting (or unexpected) case to report: It appears that the PH Bangkok changed the rate rules for the "opening offer" from cancel before 48 hours, 1 night deposit required to 1 night non-refundable deposit, and subjected my booking from March to it (like: charged my card). Hyatt did not respond to my request for clarification.
This change of rules appears to be something very close to fraud to me. Any suggestions how to proceed?

Thanks,
Starlicious
starlicious is offline  
Reply
Old May 17, 2017, 9:21 pm
  #379  
Hyatt 10+ BadgeFour Seasons 5+ Badge
 
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Originally Posted by starlicious
I have an interesting (or unexpected) case to report: It appears that the PH Bangkok changed the rate rules for the "opening offer" from cancel before 48 hours, 1 night deposit required to 1 night non-refundable deposit, and subjected my booking from March to it (like: charged my card). Hyatt did not respond to my request for clarification.
This change of rules appears to be something very close to fraud to me. Any suggestions how to proceed?

Thanks,
Starlicious
Call the property, ask for the accounts department and demand a refund and the honouring of the original conditions.
m0hamed is offline  
Reply
Old May 17, 2017, 9:23 pm
  #380  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Originally Posted by starlicious
I have an interesting (or unexpected) case to report: It appears that the PH Bangkok changed the rate rules for the "opening offer" from cancel before 48 hours, 1 night deposit required to 1 night non-refundable deposit, and subjected my booking from March to it (like: charged my card). Hyatt did not respond to my request for clarification.
This change of rules appears to be something very close to fraud to me. Any suggestions how to proceed?

Thanks,
Starlicious
If you can't get satisfaction from the property or Hyatt customer service, you can always dispute the credit card charge. Hopefully you have the initial e-mail confirm showing the original cancel policy?

Of course, this is all somewhat moot if you don't need to cancel the reservation.
Kacee is offline  
Reply
Old May 17, 2017, 9:27 pm
  #381  
 
Join Date: Jun 2012
Location: Brooklyn, NY
Posts: 1,216
Originally Posted by starlicious
I have an interesting (or unexpected) case to report: It appears that the PH Bangkok changed the rate rules for the "opening offer" from cancel before 48 hours, 1 night deposit required to 1 night non-refundable deposit, and subjected my booking from March to it (like: charged my card). Hyatt did not respond to my request for clarification.
This change of rules appears to be something very close to fraud to me. Any suggestions how to proceed?

Thanks,
Starlicious
If what you said happened is accurate, you could stand to get some decent compensation here.

I assume you have a good paper trail on this. I would:

1) Email PHBKK GM and explain that you expect the terms you booked under to be honored.
2) Contact Hyatt HQ in Chicago and tell them it's not acceptable.
3) If no traction, this is an easy credit card dispute you will win with the proper documentation.

Keep us posted, I think you can get a free stay out of this if you're polite and direct.
MattEvan is offline  
Reply
Old May 17, 2017, 9:34 pm
  #382  
 
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,464
Originally Posted by starlicious
I have an interesting (or unexpected) case to report: It appears that the PH Bangkok changed the rate rules for the "opening offer" from cancel before 48 hours, 1 night deposit required to 1 night non-refundable deposit, and subjected my booking from March to it (like: charged my card). Hyatt did not respond to my request for clarification.
This change of rules appears to be something very close to fraud to me. Any suggestions how to proceed?

Thanks,
Starlicious
Thanks for making us aware of this. I noticed that they had changed the terms of my booking as well to "1 Night Pre-Paid And Non-Refundable". They have yet to charge my card however.

Will be keeping a close eye on this. Let us know how you go in terms of getting a refund.
Kilian Zoll is offline  
Reply
Old May 19, 2017, 6:46 am
  #383  
Four Seasons 5+ BadgeHyatt 10+ Badge
 
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Photos from opening night here (Mostly people than the property) https://www.facebook.com/media/set/?...6637896&type=3
m0hamed is offline  
Reply
Old May 19, 2017, 10:18 pm
  #384  
 
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
I saw the change in terms on the website when doing a test rez to check rates, and that stopped me from switching a GH rez to the PH.

But they really should not be changing the terms of your reservations retroactively.

-David
LIH Prem is offline  
Reply
Old May 20, 2017, 2:07 am
  #385  
Hyatt Contributor Badge
 
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
They probably aren't... it's that great Hyatt IT system that is showing current cancellation rules for older reservations.
RTW1 is offline  
Reply
Old May 20, 2017, 6:04 am
  #386  
 
Join Date: Jul 2000
Location: AUH
Posts: 8,267
Originally Posted by RTW1
They probably aren't... it's that great Hyatt IT system that is showing current cancellation rules for older reservations.
This. The policy at the time of booking will always be honoured.
stargold is offline  
Reply
Old May 20, 2017, 6:49 am
  #387  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Originally Posted by stargold
This. The policy at the time of booking will always be honoured.
But that doesn't mean it will always be granted without needing pushback.

In November Courtyard Bangkok retroactively changed my reservation to a prepay and threatened to cancel my res because the CC on file was expired and the hotel's attempt to run through the payment wasn't working.

It took several emails before they made a 'one time exception'.
dsquared37 is offline  
Reply
Old May 20, 2017, 7:04 am
  #388  
Hyatt Contributor Badge
 
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,306
Originally Posted by RTW1
They probably aren't... it's that great Hyatt IT system that is showing current cancellation rules for older reservations.
Except that they are:

Originally Posted by starlicious
I have an interesting (or unexpected) case to report: It appears that the PH Bangkok changed the rate rules for the "opening offer" from cancel before 48 hours, 1 night deposit required to 1 night non-refundable deposit, and subjected my booking from March to it (like: charged my card). Hyatt did not respond to my request for clarification.
This change of rules appears to be something very close to fraud to me. Any suggestions how to proceed?

Thanks,
Starlicious
synd is offline  
Reply
Old May 20, 2017, 10:52 am
  #389  
Marriott Contributor BadgeWyndham Contributor Badge
 
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,076
Originally Posted by m0hamed
Photos from opening night here (Mostly people than the property) https://www.facebook.com/media/set/?...6637896&type=3
More photos here of the property: http://liveandletsfly.boardingarea.c...-opening-june/
Kalboz is offline  
Reply
Old May 20, 2017, 12:29 pm
  #390  
Marriott Contributor BadgeWyndham Contributor Badge
 
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,076
Another review, this time with plenty of photos including the Globalist breakfast:

http://loyaltylobby.com/2017/05/19/h...d/?omhide=true
Kalboz is offline  
Reply



Advanced Search
Reply Closed Thread Share
Forum Jump

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.