FlyerTalk Forums - View Single Post - Park Hyatt Bangkok REVIEW

May 17, 2017 | 9:34 pm

#382

Kilian Zoll

Join Date: May 2006

Location: SIN

Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors

Posts: 1,529

Quote:

Originally Posted by starlicious

I have an interesting (or unexpected) case to report: It appears that the PH Bangkok changed the rate rules for the "opening offer" from cancel before 48 hours, 1 night deposit required to 1 night non-refundable deposit, and subjected my booking from March to it (like: charged my card). Hyatt did not respond to my request for clarification.
This change of rules appears to be something very close to fraud to me. Any suggestions how to proceed?

Thanks,
Starlicious

Thanks for making us aware of this. I noticed that they had changed the terms of my booking as well to "1 Night Pre-Paid And Non-Refundable". They have yet to charge my card however.

Will be keeping a close eye on this. Let us know how you go in terms of getting a refund.

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