Originally Posted by starlicious

I have an interesting (or unexpected) case to report: It appears that the PH Bangkok changed the rate rules for the "opening offer" from cancel before 48 hours, 1 night deposit required to 1 night non-refundable deposit, and subjected my booking from March to it (like: charged my card). Hyatt did not respond to my request for clarification.
This change of rules appears to be something very close to fraud to me. Any suggestions how to proceed?

Thanks,
Starlicious