Originally Posted by
starlicious
I have an interesting (or unexpected) case to report: It appears that the PH Bangkok changed the rate rules for the "opening offer" from cancel before 48 hours, 1 night deposit required to 1 night non-refundable deposit, and subjected my booking from March to it (like: charged my card). Hyatt did not respond to my request for clarification.
This change of rules appears to be something very close to fraud to me. Any suggestions how to proceed?
Thanks,
Starlicious
If what you said happened is accurate, you could stand to get some decent compensation here.
I assume you have a good paper trail on this. I would:
1) Email PHBKK GM and explain that you expect the terms you booked under to be honored.
2) Contact Hyatt HQ in Chicago and tell them it's not acceptable.
3) If no traction, this is an easy credit card dispute you will win with the proper documentation.
Keep us posted, I think you can get a free stay out of this if you're polite and direct.