FlyerTalk Forums - View Single Post - Park Hyatt Bangkok REVIEW - MASTER THREAD
Old May 20, 2017 | 6:49 am
  #387  
dsquared37
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Originally Posted by stargold
This. The policy at the time of booking will always be honoured.
But that doesn't mean it will always be granted without needing pushback.

In November Courtyard Bangkok retroactively changed my reservation to a prepay and threatened to cancel my res because the CC on file was expired and the hotel's attempt to run through the payment wasn't working.

It took several emails before they made a 'one time exception'.
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