Delta picked me up in a Porsche
Nov 4, 2011, 1:33 pm
#181
Join Date: Aug 2008
Location: Hoschton, GA
Programs: Delta DM, SP Plat, Hilton Gold
Posts: 432
I suppose if Delta isn't going to tell front line folks about a new pilot program that's clearly visible to customers, someone needs to let them know so they're prepared for the inevitable questions they'll get. Setting up the front line people for success can only improve the customer experience.
Word is getting out across the tubes, it seems. Jalopnik has it
Nov 4, 2011, 3:30 pm
#182
Join Date: Dec 2005
Location: Likely being followed...
Programs: DYKWIA Extraordinaire. TrollSlayer Mega Diamond. [insert esoteric sounding status level(s) here]
Posts: 5,240
Also, are you suggesting that instead of surprise and delight they should either offer Porsches to everyone or perhaps no one? I can see how they learned quickly the drink coupons which were to be a surprise became expected every time, but not sure how the Porsche can have a "cool factor" if its a defined perk.
Less than 150k.
Nov 4, 2011, 6:33 pm
#185
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
Nov 4, 2011, 7:04 pm
#186
Join Date: Sep 2007
Location: DC
Programs: DL gold; UA - 1k; AA gold; Marriott Platinum; Hyatt Diamond; SPG gold; Groupon Falcon;
Posts: 747
A couple of years ago, I was on a DEL-FRA-IAD F award itinerary, with DEL-FRA scheduled on LH and FRA-IAD on UA. DEL was socked in with winter fog, and with a five hour wait on the tarmac, I misconnected. LH resceduled me on an LH FRA-IAD flight.
I should misconnect more often.
They had a few sedans waiting on the tarmac for F pax, and mine took me first to the terminal to go through a US-compliant security procedure, and then back out to the tarmac for my departure. The whole thing took perhaps 20 minutes, and the FRA-IAD left pretty much as I got settled in my seat.
If US carriers seriously care to compete for high revenue customers (as opposed to having F sections filled with non-rev employees), this is how they must up the ante.
Nov 4, 2011, 8:13 pm
#187
Join Date: Jul 2010
Location: SAV
Programs: Atlanta's hometown airline. A bunch of hotel programs. PetSmart PetPerks.
Posts: 2,531
"Plastics. There's a great future in plastics. Think about it."
The future of PVC is recycling into other use, be it a pipe or an airline pax in a car. (Porsche-value-customer?) Just don't put those pipes, pax or Porsches in a landfill and destroy our environment.
Last edited by PRWeezer; Nov 4, 2011 at 8:34 pm
Nov 4, 2011, 10:04 pm
#189
FlyerTalk Evangelist
Join Date: Apr 2000
Location: FLL -> Where The Boyars Are
Programs: AA EXP 1.7 M, Hilton Gold, Hertz 5*, AARP Sophomore, 14-time Croix de Candlestick
Posts: 18,669
The deal is with Porsche's North American subsidiary, which is headquartered in Atlanta (very near to the airport, in fact). And Delta has a 25+ year history in STR, with long-term relationships with the auto industry there (the main Porsche factory in in Zuffenhausen, just outside Stuttgart):
http://www.youtube.com/watch?v=bXKp00mHmPk
http://www.youtube.com/watch?v=bXKp00mHmPk
Nov 5, 2011, 7:06 am
#190
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Why do you need to know exactly who is targeted? The sense of entitlement in this thread is unbelievable.
It's just a tack on of an existing program.
Now would be cool if an airline tried selling this on a per flight basis as a VIP package -- a trumped up version of AA Five Star. But I guess that's Air Elite.
Save some extra $ a month and get yourself a used one for the parking garage. $25k for an '01 911. If you like being associated with one a lot more "mileage" out of having one to drive home than bickering about whether youll get one for the 5 min drive from the gate.
No I'm suggesting this program has Targeted customers whose loyalty delta wants to assure. Instead of trying to shove something under a rug or play like they aren't sure of the uses is just a lie. I dislike lying and half truth's.
Less than 150k.
It's just a tack on of an existing program.
Now would be cool if an airline tried selling this on a per flight basis as a VIP package -- a trumped up version of AA Five Star. But I guess that's Air Elite.
Save some extra $ a month and get yourself a used one for the parking garage. $25k for an '01 911. If you like being associated with one a lot more "mileage" out of having one to drive home than bickering about whether youll get one for the 5 min drive from the gate.
Also, are you suggesting that instead of surprise and delight they should either offer Porsches to everyone or perhaps no one? I can see how they learned quickly the drink coupons which were to be a surprise became expected every time, but not sure how the Porsche can have a "cool factor" if its a defined perk.
Less than 150k.
Last edited by cerealmarketer; Nov 5, 2011 at 7:36 am
Nov 5, 2011, 8:43 am
#191
Suspended
Join Date: Aug 2003
Location: SEA
Posts: 12,485
On second thought I don't know what's better: having a sense of entitlement or being a gamer.
Nov 5, 2011, 9:05 am
#192
Join Date: Aug 2011
Location: missing YX more every day
Programs: Delta KM/PM/MM, Nexus, CLEAR, Sharriott Plat, IHG Plat, Hilton Gold, Hertz PC
Posts: 1,105
Nov 5, 2011, 9:20 am
#193
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Just wish people would just enjoy it and be positive about a new, free call option.
Nov 5, 2011, 9:32 am
#194
Suspended
Join Date: Aug 2008
Location: SE US
Programs: Duke of Bombay, Delta Ham Sandwich tm, Delta's Glitch
Posts: 4,201
Ding, ding -- yes. And once they figure it out it becomes an entitlement. Even if it wasn't economically rational for the service to continue in the manner it was being consumed after being 'gamed.' But that's another discussion...
Just wish people would just enjoy it and be positive about a new, free call option.
Just wish people would just enjoy it and be positive about a new, free call option.
Nov 5, 2011, 9:39 am
#195
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
Next thing you know, Thomas Hudson, now a known cereal killer, will be talking about that elusive fourth cereal after Count Chocula — otherwise known as Cholula on FlyerTalk — Frankenberry and Boo Berry: Fruit Brute.
Perhaps each Porsche should be configured in the shape of each of the characters that represent the cereals listed above — or, even better yet, resemble the Mini Cooper or the Platinum Moo-dalion statue that Delta Air Lines has?