pitbulllover

HVC has nothing to do with Medallion status. People with status might be included but it has to do with profit, as opposed to overall spend and miles flown. There are many DMs that are not profitable - revenue heavy - but not profitable.

mlad1101

Huh? There is no four door Ferrari slated for production. Are you referring to the 2 door, 4 seater FF?

HmmDonuts

I'll take lifetime Biscoffs please!!

rammer

Yeah, I was definitely not a plant. Yes, this was my first post and most likely my last. While I am sure these forums provide valuable information, there is way too much complaining and .....ing going on.

To all the Delta reps that are now having to listen to calls from people complaining they haven't received this....I'm sorry.

To everyone complaining about Delta, even if you spend a lot on Delta that doesn't entitle you to anything more than what is published about medallion benefits. In fact, be grateful you even get that. Delta provides a service - you pay for them to get you from point A to point B. Whether you feel they execute that service well or not is another discussion. Medallion benefits are a way of saying thank you. They are not a right..So if your.complaining you don't get upgrades, buy a first class ticket instead of a discounted fare..I think Delta came up with a great idea to thank select customers. I hope they keep coming up with random ways in the future (oh and who cares if it's on a whim as one poster claimed). I'm sure you will get that one and I won't. Either way it's up to them. Stop just expecting things to be given to you. Not just with Delta but everything. You'll enjoy things in life more that way..

And don't think the reason I am not complaining is because I am always upgraded and never have problems with delta. Because that's farthest from the truth. I too have sat on the runway, had my bag sent back to India after flying from there to Atlanta, been rerouted, etc. I even had my iPad taken off a Delta plane over night by someone clearly not a passenger while it was being serviced (my fault cause I left it on there but was tracking it and can prove it). .... happens. Usually they respond well, sometimes not (like not getting back to me about the iPad). It's not always great so I am definitely not a plant..

Yes, I got picked up and you didn't. For those who are the type that will respond to the pickup by saying "it took you long enough", I hope they drive you out past the 5th runway and leave you there. For everyone else, hopefully you get surprised soon. I'm fine not getting it again if it means other people can get surprised too..

Since it appears Delta reads these forums, thank you again. You turned around what had been a horrible day when you picked me up and gained a lot of points in my book. Hopefully you will continue this service. Except please don't publish it as a benefit because then you'll just end up with a bunch of people who feel they are entitled to it..

And now, let the .....ing begin again...

Zomba

Rammer, thanks for the post. It sounds like you have a similar attitude about travel as my 'pops, which I consider to be a compliment. Sorry that you won't keep actively posting, but I hope that you lurk around. This little community of FF is a bit eccentric, but quite valuable as a resource.

DL has treated me well, and I enjoy the little 'surprises' that come along without expecting them. Granted, I am far from a HVC at this point. Safe travels!

DHalltheway

Rammer, I totally agree with you.

take care and see you around.

Thomas Hudson

Huge Valium Consumer?

brad9696

TH could be an HVC - but I am afraid that the costs of G & T's in the Skyclub reduce one's overall net profit to DL.

Thomas Hudson

I put a hurtin on them yesterday....

DaChief

Well said.

PRWeezer

OP my comment about you being a plant was made largely in jest...though my 'hey wait a minute' radar did go off. You lobbed this one over the plate & the FT community hit it out of the park. DL has built a solid reputation in social media, one would hope they would not have to resort to a contrived stunt that could sully that position. My guess is a straightforward announcement of the Porsche pick ups would have generated a lot of chatter, but coming from a 'real person' perspective boosted the allure that much more.

The DL PR folks should send you flowers for your buzz-worthy first post, delivered in a Porsche, of course!

atl runner

rammer, there are lots of us who are usually positive on Delta, and just navigate around all of the complaining threads. Outside of those, there is actually quite a bit of good info and advice here--both given and received.

By the way, your thread has generated over 10,000 views in a day--which may be some sort of record--and certainly would be for a rookie. Thanks for sharing your experience.

Ti22

+1 and allow me to remind rammer about the forum "ignore" feature which is a useful tool to help squelch out OCD members who are seemingly forever stuck on their personal vendettas.

I wish there was a way to post our ignore lists but somebody with their PM turned on can probably help provide one. Or, just read the T72 and associated threads to get a good idea who's deserving of the IGNORE feature.

Best to you rammer and thanks to Delta and Porsche for creative CS...

peteropny

Been there - done that - on both counts - LH F in FRA & last car was a Cayenne S (didn't really like it).

Crackerpup

FYI that a customer has posted a comment about the new service on Delta's FB page: Delta FB Page

FWIW, I contact @DeltaAssist and asked about the P2P program. The first email I got said it didn't exist.....

"At this time Delta does not have a program for transporting Diamond Medallion flyers from an aircraft to baggage claim, or their vehicle by automobile. Should a program such as this become available to our Diamond Medallion's we would certainly inform you of the benefit"

I responded with a link to this thread and let them know there were already pics on their FB page. Here's a portion of the next email...

"Thank you for providing the link. It appears this is a pilot program that has not been made common knowledge to our front line representatives.

Mr. Crackerpup, thank you again for providing the link. We very much appreciate your Medallion loyalty to Delta and look forward to the privilege of serving you again soon."

In both cases the responses were personalized and not the "shocked and dismayed" robo-responses. Nice.

I suppose if Delta isn't going to tell front line folks about a new pilot program that's clearly visible to customers, someone needs to let them know so they're prepared for the inevitable questions they'll get. Setting up the front line people for success can only improve the customer experience.