Delta picked me up in a Porsche
Nov 3, 2011, 7:52 pm
#151
Join Date: Jan 2008
Location: LAS
Programs: DL PM, UA PS, Hyatt Globalist, Marriott Titanium
Posts: 4,904
Nov 3, 2011, 7:53 pm
#152
Suspended
Join Date: Aug 2008
Location: SE US
Programs: Duke of Bombay, Delta Ham Sandwich tm, Delta's Glitch
Posts: 4,201
I see that you’ve noticed a few of the spanking new vehicles trolling around ATL. It’s true that we have a team dedicated to transporting our highest value customers around the Atlanta hub and they’ve got a fleet of several vehicles with which to do so. As part of our partnership with Porsche (which includes shipping cars from Germany to Atlanta), they’ve provided us with a few fancy new rides to add to our VIP fleet. A couple of things to clarify:
1. Delta didn't pay for these cars.
2. You won't see any of our executives in these cars - they're for HVCs only.
3. The Porsches are quite literally a new toy we get to play with so we're testing out how to best use them. Right now, and for the foreseeable future, they'll be used as a "surprise and delight" for some of our best customers.
If you’re lucky enough to score a ride in one of these vehicles, let us know how you liked it!
1. Delta didn't pay for these cars.
2. You won't see any of our executives in these cars - they're for HVCs only.
3. The Porsches are quite literally a new toy we get to play with so we're testing out how to best use them. Right now, and for the foreseeable future, they'll be used as a "surprise and delight" for some of our best customers.
If you’re lucky enough to score a ride in one of these vehicles, let us know how you liked it!
Nov 3, 2011, 7:55 pm
#153
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
I have a hunch there is a lot of customer centric planning around the customer experience, perhaps its all just happening so fast that CorpCom can't always be on the same page as the Customer Experience teams, let alone keeping up with FlyerTalk.
Also, are you suggesting that instead of surprise and delight they should either offer Porsches to everyone or perhaps no one? I can see how they learned quickly the drink coupons which were to be a surprise became expected every time, but not sure how the Porsche can have a "cool factor" if its a defined perk.
I'll likely never get the Porsche service, but it doesn't bother me because I understand that this is something for HVCs who spend a lot more than I do. Just as I don't hold a grudge against anyone who owns a Porsche - they likely have more means to buy one than I do. It's pure free market and capitalism.
Nov 3, 2011, 7:57 pm
#154
Join Date: Sep 2011
Location: Atlanta, GA (KATL)
Programs: Delta SkyMiles KM, Sky Club/Priority Pass, SPG Gold, HHonors Gold
Posts: 458
Ouch.
I have a hunch there is a lot of customer centric planning around the customer experience, perhaps its all just happening so fast that CorpCom can't always be on the same page as the Customer Experience teams, let alone keeping up with FlyerTalk.
Also, are you suggesting that instead of surprise and delight they should either offer Porsches to everyone or perhaps no one? I can see how they learned quickly the drink coupons which were to be a surprise became expected every time, but not sure how the Porsche can have a "cool factor" if its a defined perk.
I'll likely never get the Porsche service, but it doesn't bother me because I understand that this is something for HVCs who spend a lot more than I do. Just as I don't hold a grudge against anyone who owns a Porsche - they likely have more means to buy one than I do. It's pure free market and capitalism.
I have a hunch there is a lot of customer centric planning around the customer experience, perhaps its all just happening so fast that CorpCom can't always be on the same page as the Customer Experience teams, let alone keeping up with FlyerTalk.
Also, are you suggesting that instead of surprise and delight they should either offer Porsches to everyone or perhaps no one? I can see how they learned quickly the drink coupons which were to be a surprise became expected every time, but not sure how the Porsche can have a "cool factor" if its a defined perk.
I'll likely never get the Porsche service, but it doesn't bother me because I understand that this is something for HVCs who spend a lot more than I do. Just as I don't hold a grudge against anyone who owns a Porsche - they likely have more means to buy one than I do. It's pure free market and capitalism.
Nov 3, 2011, 8:00 pm
#155
Join Date: Feb 2010
Location: North Alabama
Programs: Delta DM-KM,BA,AA,HH,MRTPlat,Choice
Posts: 71
Ouch^^
I have a hunch there is a lot of customer centric planning around the customer experience, perhaps its all just happening so fast that CorpCom can't always be on the same page as the Customer Experience teams, let alone keeping up with FlyerTalk.
Also, are you suggesting that instead of surprise and delight they should either offer Porsches to everyone or perhaps no one? I can see how they learned quickly the drink coupons which were to be a surprise became expected every time, but not sure how the Porsche can have a "cool factor" if its a defined perk.
I'll likely never get the Porsche service, but it doesn't bother me because I understand that this is something for HVCs who spend a lot more than I do. Just as I don't hold a grudge against anyone who owns a Porsche - they likely have more means to buy one than I do. It's pure free market and capitalism.
I have a hunch there is a lot of customer centric planning around the customer experience, perhaps its all just happening so fast that CorpCom can't always be on the same page as the Customer Experience teams, let alone keeping up with FlyerTalk.
Also, are you suggesting that instead of surprise and delight they should either offer Porsches to everyone or perhaps no one? I can see how they learned quickly the drink coupons which were to be a surprise became expected every time, but not sure how the Porsche can have a "cool factor" if its a defined perk.
I'll likely never get the Porsche service, but it doesn't bother me because I understand that this is something for HVCs who spend a lot more than I do. Just as I don't hold a grudge against anyone who owns a Porsche - they likely have more means to buy one than I do. It's pure free market and capitalism.
Nov 3, 2011, 8:03 pm
#156
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
Thanks for the post. Hopefully you will jump in sooner next time...
#3 is interesting you would think that with "toys" like this DL would have had a plan rather than flying by the seat of their pants.
Guess y'all aren't doing much planning around customer experience anymore. Surprise and delight isn't really customer centric I would have thought the har one on us coupon would have taught y'all better.
#3 is interesting you would think that with "toys" like this DL would have had a plan rather than flying by the seat of their pants.
Guess y'all aren't doing much planning around customer experience anymore. Surprise and delight isn't really customer centric I would have thought the har one on us coupon would have taught y'all better.
Nov 3, 2011, 8:10 pm
#158
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,081
I see that you’ve noticed a few of the spanking new vehicles trolling around ATL. It’s true that we have a team dedicated to transporting our highest value customers around the Atlanta hub and they’ve got a fleet of several vehicles with which to do so. As part of our partnership with Porsche (which includes shipping cars from Germany to Atlanta), they’ve provided us with a few fancy new rides to add to our VIP fleet. A couple of things to clarify:
1. Delta didn't pay for these cars.
2. You won't see any of our executives in these cars - they're for HVCs only.
3. The Porsches are quite literally a new toy we get to play with so we're testing out how to best use them. Right now, and for the foreseeable future, they'll be used as a "surprise and delight" for some of our best customers.
If you’re lucky enough to score a ride in one of these vehicles, let us know how you liked it!
1. Delta didn't pay for these cars.
2. You won't see any of our executives in these cars - they're for HVCs only.
3. The Porsches are quite literally a new toy we get to play with so we're testing out how to best use them. Right now, and for the foreseeable future, they'll be used as a "surprise and delight" for some of our best customers.
If you’re lucky enough to score a ride in one of these vehicles, let us know how you liked it!
Nov 3, 2011, 8:53 pm
#160
Join Date: Jul 2010
Location: SAV
Programs: Atlanta's hometown airline. A bunch of hotel programs. PetSmart PetPerks.
Posts: 2,531
Delta just made my night. I was flying from DFW to ATL and after we pulled up to the gate everyone began speculating about a white Porsche outside. When I walked off the plane I found out the car was waiting for me. They drove me directly to my car bypassing the whole process of having to ride the train. I just made DM but if this is any indication of the service I will get, I am sold. The driver said this was a new service offered for DM members at random. Has anyone else received this?
From a PR perspective, I bet this got exactly the buzz they hoped to get in advance of an 'official' announcement, maybe even more. 8,000+ views in less than 24 hours is probably pretty rare on FT.
That being said, now the skeptic PR person in me says the OP was a plant...pretty compelling first post, don't ya think? hmmmmmm.
Nov 3, 2011, 9:41 pm
#162
Join Date: Jul 2007
Location: ATL
Programs: AA GLD Skymiles DM MM, a+ rewards lifetime elite, AS, Marriott plat, PC plat, HH gold
Posts: 1,275
http://www.flyertalk.com/forum/delta...rity-here.html
This thread started by SMI defines HVCs as DM, PM, and GM customers. Maybe SMI can add planeside pickup in a Porsche automobile to the specifics. Here is to hope for the Cayenne meeting my flight on Sunday night in ATL.
This thread started by SMI defines HVCs as DM, PM, and GM customers. Maybe SMI can add planeside pickup in a Porsche automobile to the specifics. Here is to hope for the Cayenne meeting my flight on Sunday night in ATL.
Nov 3, 2011, 9:48 pm
#163
Join Date: Jun 2007
Posts: 797
Thanks for providing the answer to much speculation about the Porsche sightings. I think it's an interesting and creative way to provide an unexpected perk for Delta's best customers. Fingers crossed that I'll be one of the lucky people that is "surprised and delighted" the next time I'm in ATL. 
Also, thanks for jumping in to the forum. ^^ Please know that regardless of any DL-slamming or snarky retorts, your participation is most welcome and strongly encouraged. It's nice to know someone is looking at the "raw" feedback from DL's customers, particularly when it comes from some of their most frequent (and demanding) passengers.
Also, thanks for jumping in to the forum. ^^ Please know that regardless of any DL-slamming or snarky retorts, your participation is most welcome and strongly encouraged. It's nice to know someone is looking at the "raw" feedback from DL's customers, particularly when it comes from some of their most frequent (and demanding) passengers.
If you do post in this forum I hope you have a tick skin. The level of cynicism can be breathtaking - you only need to read a sampling on this thread.
By the way, you mention that this new service is only for HVCs. Surely not all HVCs should expect to be met this way, should they?
Nov 3, 2011, 9:49 pm
#164
Join Date: Jan 2008
Location: LAS
Programs: DL PM, UA PS, Hyatt Globalist, Marriott Titanium
Posts: 4,904
http://www.flyertalk.com/forum/delta...rity-here.html
This thread started by SMI defines HVCs as DM, PM, and GM customers. Maybe SMI can add planeside pickup in a Porsche automobile to the specifics. Here is to hope for the Cayenne meeting my flight on Sunday night in ATL.
This thread started by SMI defines HVCs as DM, PM, and GM customers. Maybe SMI can add planeside pickup in a Porsche automobile to the specifics. Here is to hope for the Cayenne meeting my flight on Sunday night in ATL.
Keep in mind that a non-status pax who buys a F/BE ticket gets Sky Priority.
