Delta picked me up in a Porsche
Nov 3, 2011, 5:44 pm
#136
Company Representative - Delta Air Lines
Join Date: Oct 2011
Posts: 8
Porsche Scoop
I see that you’ve noticed a few of the spanking new vehicles trolling around ATL. It’s true that we have a team dedicated to transporting our highest value customers around the Atlanta hub and they’ve got a fleet of several vehicles with which to do so. As part of our partnership with Porsche (which includes shipping cars from Germany to Atlanta), they’ve provided us with a few fancy new rides to add to our VIP fleet. A couple of things to clarify:
1. Delta didn't pay for these cars.
2. You won't see any of our executives in these cars - they're for HVCs only.
3. The Porsches are quite literally a new toy we get to play with so we're testing out how to best use them. Right now, and for the foreseeable future, they'll be used as a "surprise and delight" for some of our best customers.
If you’re lucky enough to score a ride in one of these vehicles, let us know how you liked it!
1. Delta didn't pay for these cars.
2. You won't see any of our executives in these cars - they're for HVCs only.
3. The Porsches are quite literally a new toy we get to play with so we're testing out how to best use them. Right now, and for the foreseeable future, they'll be used as a "surprise and delight" for some of our best customers.
If you’re lucky enough to score a ride in one of these vehicles, let us know how you liked it!
Nov 3, 2011, 5:57 pm
#137
Join Date: Oct 2007
Location: USA
Programs: WN,DL,BA
Posts: 619
I see that you’ve noticed a few of the spanking new vehicles trolling around ATL. It’s true that we have a team dedicated to transporting our highest value customers around the Atlanta hub and they’ve got a fleet of several vehicles with which to do so. As part of our partnership with Porsche (which includes shipping cars from Germany to Atlanta), they’ve provided us with a few fancy new rides to add to our VIP fleet. A couple of things to clarify:
1. Delta didn't pay for these cars.
2. You won't see any of our executives in these cars - they're for HVCs only.
3. The Porsches are quite literally a new toy we get to play with so we're testing out how to best use them. Right now, and for the foreseeable future, they'll be used as a "surprise and delight" for some of our best customers.
If you’re lucky enough to score a ride in one of these vehicles, let us know how you liked it!
1. Delta didn't pay for these cars.
2. You won't see any of our executives in these cars - they're for HVCs only.
3. The Porsches are quite literally a new toy we get to play with so we're testing out how to best use them. Right now, and for the foreseeable future, they'll be used as a "surprise and delight" for some of our best customers.
If you’re lucky enough to score a ride in one of these vehicles, let us know how you liked it!
Any chance we will see this service for our NRSA passengers such as myself???
Nov 3, 2011, 6:01 pm
#138
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Nov 3, 2011, 6:46 pm
#139
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
I see that you’ve noticed a few of the spanking new vehicles trolling around ATL. It’s true that we have a team dedicated to transporting our highest value customers around the Atlanta hub and they’ve got a fleet of several vehicles with which to do so. As part of our partnership with Porsche (which includes shipping cars from Germany to Atlanta), they’ve provided us with a few fancy new rides to add to our VIP fleet. A couple of things to clarify:
1. Delta didn't pay for these cars.
2. You won't see any of our executives in these cars - they're for HVCs only.
3. The Porsches are quite literally a new toy we get to play with so we're testing out how to best use them. Right now, and for the foreseeable future, they'll be used as a "surprise and delight" for some of our best customers.
If you’re lucky enough to score a ride in one of these vehicles, let us know how you liked it!
1. Delta didn't pay for these cars.
2. You won't see any of our executives in these cars - they're for HVCs only.
3. The Porsches are quite literally a new toy we get to play with so we're testing out how to best use them. Right now, and for the foreseeable future, they'll be used as a "surprise and delight" for some of our best customers.
If you’re lucky enough to score a ride in one of these vehicles, let us know how you liked it!
Thank you for setting the official record straight, DLCorpGirl!
Nov 3, 2011, 7:05 pm
#141
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
In my mind this is a brilliant marketing idea. Kind of like the celebrity freebie bags. So Porsche provides the car which is essentially a personal test drive for a very specific client base. DM's ending their trips in ATL without checked bags, get a express ride to their cars in the lot.
Delta wins by providing a really cool perk - it's the little things that make a difference
Porsche wins by showing its cars to customers who would fit the demographic of their customers.
DM's win in terms of coolness and convenience.
Delta wins by providing a really cool perk - it's the little things that make a difference
Porsche wins by showing its cars to customers who would fit the demographic of their customers.
DM's win in terms of coolness and convenience.
Nov 3, 2011, 7:06 pm
#142
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
Nov 3, 2011, 7:07 pm
#143
Join Date: Dec 2005
Location: Likely being followed...
Programs: DYKWIA Extraordinaire. TrollSlayer Mega Diamond. [insert esoteric sounding status level(s) here]
Posts: 5,240
I see that you’ve noticed a few of the spanking new vehicles trolling around ATL. It’s true that we have a team dedicated to transporting our highest value customers around the Atlanta hub and they’ve got a fleet of several vehicles with which to do so. As part of our partnership with Porsche (which includes shipping cars from Germany to Atlanta), they’ve provided us with a few fancy new rides to add to our VIP fleet. A couple of things to clarify:
1. Delta didn't pay for these cars.
2. You won't see any of our executives in these cars - they're for HVCs only.
3. The Porsches are quite literally a new toy we get to play with so we're testing out how to best use them. Right now, and for the foreseeable future, they'll be used as a "surprise and delight" for some of our best customers.
If you’re lucky enough to score a ride in one of these vehicles, let us know how you liked it!
1. Delta didn't pay for these cars.
2. You won't see any of our executives in these cars - they're for HVCs only.
3. The Porsches are quite literally a new toy we get to play with so we're testing out how to best use them. Right now, and for the foreseeable future, they'll be used as a "surprise and delight" for some of our best customers.
If you’re lucky enough to score a ride in one of these vehicles, let us know how you liked it!
#3 is interesting you would think that with "toys" like this DL would have had a plan rather than flying by the seat of their pants.
Guess y'all aren't doing much planning around customer experience anymore. Surprise and delight isn't really customer centric I would have thought the har one on us coupon would have taught y'all better.
Nov 3, 2011, 7:09 pm
#144
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
Nov 3, 2011, 7:17 pm
#145
Join Date: Nov 2010
Location: Planet Earth
Programs: | *G | STE | HGP ♦ | SPG Au | MR Au
Posts: 3,772
Nov 3, 2011, 7:21 pm
#147
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
Thanks for the post. Hopefully you will jump in sooner next time...
#3 is interesting you would think that with "toys" like this DL would have had a plan rather than flying by the seat of their pants.
Guess y'all aren't doing much planning around customer experience anymore. Surprise and delight isn't really customer centric I would have thought the har one on us coupon would have taught y'all better.
#3 is interesting you would think that with "toys" like this DL would have had a plan rather than flying by the seat of their pants.
Guess y'all aren't doing much planning around customer experience anymore. Surprise and delight isn't really customer centric I would have thought the har one on us coupon would have taught y'all better.
Has anyone received a ransom note yet?
Nov 3, 2011, 7:22 pm
#148
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
</whine>
Nov 3, 2011, 7:39 pm
#149
Join Date: Dec 2007
Location: NYC with eyes on the world
Programs: DL-Kryptonium (DM+); HH-Diamond, SPG-Gold
Posts: 529
I see that you’ve noticed a few of the spanking new vehicles trolling around ATL. It’s true that we have a team dedicated to transporting our highest value customers around the Atlanta hub and they’ve got a fleet of several vehicles with which to do so. As part of our partnership with Porsche (which includes shipping cars from Germany to Atlanta), they’ve provided us with a few fancy new rides to add to our VIP fleet. A couple of things to clarify:
1. Delta didn't pay for these cars.
2. You won't see any of our executives in these cars - they're for HVCs only.
3. The Porsches are quite literally a new toy we get to play with so we're testing out how to best use them. Right now, and for the foreseeable future, they'll be used as a "surprise and delight" for some of our best customers.
If you’re lucky enough to score a ride in one of these vehicles, let us know how you liked it!
1. Delta didn't pay for these cars.
2. You won't see any of our executives in these cars - they're for HVCs only.
3. The Porsches are quite literally a new toy we get to play with so we're testing out how to best use them. Right now, and for the foreseeable future, they'll be used as a "surprise and delight" for some of our best customers.
If you’re lucky enough to score a ride in one of these vehicles, let us know how you liked it!
Also, thanks for jumping in to the forum. ^^ Please know that regardless of any DL-slamming or snarky retorts, your participation is most welcome and strongly encouraged. It's nice to know someone is looking at the "raw" feedback from DL's customers, particularly when it comes from some of their most frequent (and demanding) passengers.
