E-Upgrade and Summary on UAL.COM
Feb 5, 2002 | 11:53 pm
#136
Join Date: Nov 2001
Location: SFO
Programs: UA 1K MM, AA Plt, AS G, MR Ti, IC
Posts: 633
i'm wondering if it has something to do with where your traffic is coming in from. Maybe they load balance by incoming (client) IP address and only one or some servers are bad. Don't know if that explains AOL though 
Feb 6, 2002 | 6:24 pm
#137
Join Date: Dec 2000
Location: Melbourne, Vic., Australia.
Programs: QF Platinum One (LTG), UA Plat IHG Plat
Posts: 5,836
Still dead for me. I don't know why i bother anymore checking!
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RichardMEL, UA 1K
A Star Alliance Member.
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RichardMEL, UA 1K
A Star Alliance Member.
Feb 6, 2002 | 6:37 pm
#138
Guest
Posts: n/a
I'll bet any of ya out there that this thread gets over 300 posts before they "fix" the problem. By fixing the problem, I mean to our satisfaction. Not their everyday response, "It ain't on our end". Any takers???
Feb 6, 2002 | 8:12 pm
#139
Join Date: Dec 2001
Posts: 1,620
Yes, UA's upgrade request and upgrade summary on the web is very broken and has been for some time.
Perhaps people should help UA's web group understand that it *is* their problem:
http://www.ual.com/site/primaryNC/1,13494,2072,00.html
If enough people complain, someone there will get the hint. Then after even more people complain, maybe they'll bother getting someone to fix it.
Be sure to check "send a copy to your email address" to keep in case the web support group can't or won't fix the problem. It might prove useful later if the issue needs to be brought to someone else's attn.
Perhaps people should help UA's web group understand that it *is* their problem:
http://www.ual.com/site/primaryNC/1,13494,2072,00.html
If enough people complain, someone there will get the hint. Then after even more people complain, maybe they'll bother getting someone to fix it.
Be sure to check "send a copy to your email address" to keep in case the web support group can't or won't fix the problem. It might prove useful later if the issue needs to be brought to someone else's attn.
Feb 6, 2002 | 8:51 pm
#140
Join Date: Dec 2000
Location: Melbourne, Vic., Australia.
Programs: QF Platinum One (LTG), UA Plat IHG Plat
Posts: 5,836
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Quokka:
Yes, UA's upgrade request and upgrade summary on the web is very broken and has been for some time.
Perhaps people should help UA's web group understand that it *is* their problem:
http://www.ual.com/site/primaryNC/1,13494,2072,00.html
If enough people complain, someone there will get the hint. Then after even more people complain, maybe they'll bother getting someone to fix it.
Be sure to check "send a copy to your email address" to keep in case the web support group can't or won't fix the problem. It might prove useful later if the issue needs to be brought to someone else's attn.
</font>
Yes, UA's upgrade request and upgrade summary on the web is very broken and has been for some time.
Perhaps people should help UA's web group understand that it *is* their problem:
http://www.ual.com/site/primaryNC/1,13494,2072,00.html
If enough people complain, someone there will get the hint. Then after even more people complain, maybe they'll bother getting someone to fix it.
Be sure to check "send a copy to your email address" to keep in case the web support group can't or won't fix the problem. It might prove useful later if the issue needs to be brought to someone else's attn.
</font>
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">
Dear Valued Customer,
Thank you for your email, Richard. We are currently experiencing
technical problems with the e-upgrade links on the site. Our technicians
do hope to have the problems resolved soon. We do appreciate your
patience in this matter.
Sincerely,
xxxxxxx
United Web Support
</font>
Dear Valued Customer,
Thank you for your email, Richard. We are currently experiencing
technical problems with the e-upgrade links on the site. Our technicians
do hope to have the problems resolved soon. We do appreciate your
patience in this matter.
Sincerely,
xxxxxxx
United Web Support
</font>
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RichardMEL, UA 1K
A Star Alliance Member.
Feb 6, 2002 | 9:11 pm
#141
Join Date: Dec 2001
Posts: 1,620
OK, Valued Customer Richard makes two, any more Valued Customers out there?
Note the offer of [email protected] in the semi canned replies. I took them up on it and sent them email asking for a summary of my upgrades ... along with asking them when folks won't need to bother them and will be able to use the web again
Note the offer of [email protected] in the semi canned replies. I took them up on it and sent them email asking for a summary of my upgrades ... along with asking them when folks won't need to bother them and will be able to use the web again
Feb 6, 2002 | 9:41 pm
#142
Join Date: Jan 2000
Location: The Internets
Posts: 8,269
Disgraceful for this to go on for so long.
Although I did find out that if I hang a flute from the ceiling, I get my e-upgrade summary.
I think it's better feng shui.
Although I did find out that if I hang a flute from the ceiling, I get my e-upgrade summary.
I think it's better feng shui.
Feb 6, 2002 | 9:44 pm
#143
Join Date: Jan 2000
Location: The Internets
Posts: 8,269
Actually, that's funny: it just worked for me !!!
Feb 6, 2002 | 9:52 pm
#144
Join Date: Jul 2001
Location: San Francisco, CA, USA
Posts: 296
For those of us who are 1K's how about we also send copy to the 1K email address. I did, guess what you get:
"Thank you for your follow up message. Again, I apologize for the
problems you've been experiencing on united.com and regret the
inconvenience this has caused. I have reported your concerns to our
appropriate management for their review. Your continued patience is
appreciated while awaiting our follow up with you.
Sincerely,
Charlie Johnson
United Airlines Customer Relations"
"Thank you for your follow up message. Again, I apologize for the
problems you've been experiencing on united.com and regret the
inconvenience this has caused. I have reported your concerns to our
appropriate management for their review. Your continued patience is
appreciated while awaiting our follow up with you.
Sincerely,
Charlie Johnson
United Airlines Customer Relations"
Feb 6, 2002 | 10:02 pm
#145
Join Date: Aug 2001
Location: SFO
Programs: United 1K 2MM / Marriott LTP
Posts: 5,092
After many weeks of not working, E-Upgrade Summary is again working for me.
Feb 6, 2002 | 10:04 pm
#146
Join Date: Dec 2000
Location: Melbourne, Vic., Australia.
Programs: QF Platinum One (LTG), UA Plat IHG Plat
Posts: 5,836
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Droneklax:
Disgraceful for this to go on for so long.
Although I did find out that if I hang a flute from the ceiling, I get my e-upgrade summary.
I think it's better feng shui.</font>
Disgraceful for this to go on for so long.
Although I did find out that if I hang a flute from the ceiling, I get my e-upgrade summary.
I think it's better feng shui.</font>
now listen y'all - don't jinx the e-upgrade thingy because I know when I get home to try it it won't work for me!!!
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RichardMEL, UA 1K
A Star Alliance Member.
Feb 7, 2002 | 1:42 am
#147
Guest
Posts: n/a
O.K.--- We're up to 146 posts & my challenge still goes. I'll bet anyone my 10 drink tickets that we go over 300 posts, on this thread, before they fix the problem. This bet could be very risky, however. Because without the knowledge as to how many upgrades one actually has in their account, you may now be required to sit in "Y" and "need em".
[This message has been edited by TUFBEAR (edited 02-07-2002).]
[This message has been edited by TUFBEAR (edited 02-07-2002).]
Feb 7, 2002 | 4:05 am
#148
Join Date: Dec 2000
Location: Melbourne, Vic., Australia.
Programs: QF Platinum One (LTG), UA Plat IHG Plat
Posts: 5,836
Oh My God.
It worked!!!! I couldn't believe my eyes!!!!
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RichardMEL, UA 1K
A Star Alliance Member.
It worked!!!! I couldn't believe my eyes!!!!
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RichardMEL, UA 1K
A Star Alliance Member.
Feb 7, 2002 | 4:17 am
#149
Join Date: Sep 2000
Location: DEN & PSP
Programs: UA 1K 27 years/2.5MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,955
Worked for me too.
Now, will My Itineraries go back to displaying my travel agency bookings... ?
Now, will My Itineraries go back to displaying my travel agency bookings... ?
Feb 7, 2002 | 6:49 am
#150
Suspended
Join Date: Sep 2001
Location: Los Angeles, CA USA
Posts: 140
It just worked for me for the first time in ages. Yesterday I called Mileage Plus to review my e-upgrades with the agent. She mentioned that "many" people had called regarding the same issue. She said she was going to report it.
Well, it took a while, but I think all of our complaining probably had an impact.
Well, it took a while, but I think all of our complaining probably had an impact.