Yes, UA's upgrade request and upgrade summary on the web is very broken and has been for some time.

Perhaps people should help UA's web group understand that it *is* their problem:

http://www.ual.com/site/primaryNC/1,13494,2072,00.html

If enough people complain, someone there will get the hint. Then after even more people complain, maybe they'll bother getting someone to fix it.

Be sure to check "send a copy to your email address" to keep in case the web support group can't or won't fix the problem. It might prove useful later if the issue needs to be brought to someone else's attn.