E-Upgrade and Summary on UAL.COM
Dec 23, 2001 | 12:07 pm
#1
Original Poster
Join Date: Nov 2001
Posts: 245
E-Upgrade and Summary on UAL.COM
E-Upgrade and Summary on ual.com have not been available for 2 or 3 days now. Whats up?
Dec 23, 2001 | 12:12 pm
#2
Join Date: Feb 1999
Location: DEN, UA PE, Hilton Gold, ** Reactivate Delete Feature**
Posts: 650
Hmmm...you're right. I had noticed that. I haven't been able to update profiles for the last several days and until the other day, my new itineraries weren't showing up online. Sounds like the ual.com servers have been hitting the holiday punch.
Dec 23, 2001 | 12:12 pm
#3
Original Member
Join Date: May 1998
Location: Maryland
Programs: UA MM Gold, Marriott LT Titanium
Posts: 23,764
Just tried it with no problems. I checked it yesterday with no problems as well. I go to it via the Mileage Summary page and then select the link to E-upgrade summary.
Dec 23, 2001 | 3:16 pm
#4
Original Poster
Join Date: Nov 2001
Posts: 245
Just tried it and it still doesn't work. Get the following message in RED: "Sorry, your request can not be processed at this time. We are unable to accurately determine the status of your upgrade request."
Dec 24, 2001 | 3:24 pm
#5
In Memoriam
Join Date: May 1998
Location: Seattle
Programs: Ephesians 4:31-32
Posts: 10,690
Maybe they have it closed because they are filling our summary stocking. 
Dec 26, 2001 | 10:46 am
#6
In Memoriam
Join Date: May 1998
Location: Seattle
Programs: Ephesians 4:31-32
Posts: 10,690
Is it just me? I still can't access our summmaries.
Dec 26, 2001 | 10:52 am
#7
In Memoriam
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,111
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Punki:
Is it just me? ... </font>
Is it just me? ... </font>
Dec 26, 2001 | 11:25 am
#8
FlyerTalk Evangelist
Join Date: Sep 1999
Posts: 12,375
I am able to sucessfully access both the "E-Upgrade Summary" and "Mileage Summary" pages. Even "My Itineraries" page is working well for me (all trips visible).
Dec 27, 2001 | 11:50 am
#9
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
It remains down for me now for a full week. When I click on the "Upgrade Summary" link from the Mileage Summary page, it seems to think I'm requesting an upgrade and I get this:
When I go to the "Other Mileage Plus" page and hit the "Upgrade Summary" from there, I get a United page that says the page I requested has been moved due to a redesign of the site, but it gives me no info where to go from there. 
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Request Upgrade
Sorry, your request can not be processed at this time. We are unable to accurately determine the status of your upgrade request.
Click here to go back Request Upgrade main page. You may also contact United at (800) 241-6522 for help.
If you feel you mistyped some information, please use the browser's 'Back' button to correct and resubmit.</font>
Sorry, your request can not be processed at this time. We are unable to accurately determine the status of your upgrade request.
Click here to go back Request Upgrade main page. You may also contact United at (800) 241-6522 for help.
If you feel you mistyped some information, please use the browser's 'Back' button to correct and resubmit.</font>
Dec 27, 2001 | 11:54 am
#10
Join Date: Sep 2001
Location: Hampton, NJ and Cupertino, CA
Posts: 221
There have been a lot of problems for the past 2-3 weeks - as several reported, with "upgrade denied" and other bizzare messages.
I suspect they pulled the plug until it is fixed. The good news is that everything seems to be working for the actual UA employees...
Probably a symptom of the complexity of interfacing a monster mainframe application to the web, but I am sure there are others out there with far better insights!
I suspect they pulled the plug until it is fixed. The good news is that everything seems to be working for the actual UA employees...
Probably a symptom of the complexity of interfacing a monster mainframe application to the web, but I am sure there are others out there with far better insights!
Dec 27, 2001 | 12:19 pm
#11
FlyerTalk Evangelist
Join Date: Sep 1999
Posts: 12,375
I checked my E-Upgrade Summary, Mileage Summary and My Itineraries successfully in the last 2 minutes.
Dec 27, 2001 | 12:33 pm
#12
FlyerTalk Evangelist
Join Date: Mar 2000
Location: West Seattle, WA
Posts: 10,469
I can access mine, but I think my balance is wrong.
Dec 27, 2001 | 12:41 pm
#13
Original Member
Join Date: May 1998
Location: Maryland
Programs: UA MM Gold, Marriott LT Titanium
Posts: 23,764
I can access the summary page from the main MP page. I haven't any open itineraries so my upgrade request returns the expected message.
However, when I hit upgrade request from the page per PremEx's post I get either a URL not found error, or a page moved message. This seems to indicate a broken link problem. I still can't figure why some can't even access the summary.
However, when I hit upgrade request from the page per PremEx's post I get either a URL not found error, or a page moved message. This seems to indicate a broken link problem. I still can't figure why some can't even access the summary.
Dec 27, 2001 | 1:02 pm
#14
Join Date: Dec 2001
Location: State of Denial
Programs: UA LifetimeGS, DL LifetimePM, HH Dia, Bonvoy Ambassador, IHG Plat, Avis Chairman, Hertz Plat
Posts: 94
I was just pricing out SFO-CDG on the phone and the agent pulled up my summary and showed way more HK-49s and actually a couple of electronic HK-System upgrades. I tried to verify myself and I can't get in either; I also get the confusing "upgrade request unavailable" response....weird! Also weird that my upgrade balances seem higher than I recall.
Dec 27, 2001 | 2:30 pm
#15
In Memoriam
Join Date: May 2001
Location: Southern California
Programs: Hertz 5 star, Priceline Hotel bidder. AA PLT, 1MM.
Posts: 2,910
United Connection did not have these problems. Bring back United Connection. 
(I am dreaming!)
(I am dreaming!)