E-Upgrade and Summary on UAL.COM
Dec 27, 2001 | 2:38 pm
#16
Join Date: Jul 2000
Location: San Francisco, CA USA // UA 1K 2 Million Miler, AA EXP 2MM, HH Diamond, SPG Plat // Easily found on SFO-ORDs
Posts: 2,726
I'm unable to access my e-upgrade account summary but My Itineraries seems, finally, to be fixed.
So, curious about what sumfungai heard, I called MP and asked them what my e-upgrade balances are-- and only heard about the 500s and HK49s. Nothing about systemwides... perhaps the agent sumfungai spoke to was confusing systemwides with HK49s?
So, curious about what sumfungai heard, I called MP and asked them what my e-upgrade balances are-- and only heard about the 500s and HK49s. Nothing about systemwides... perhaps the agent sumfungai spoke to was confusing systemwides with HK49s?
Dec 27, 2001 | 3:08 pm
#17
Join Date: Nov 2001
Location: so. Cal. LAX - Premier Exec; Hilton Gold
Posts: 280
Everything seems to be working for me except the "E-Upgrade Summary".
Dec 27, 2001 | 3:12 pm
#18
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
I called UA web support and faxed the lady a
copy of the error page. She said she would
call me before she went home (I just assume
she is on a 48 straight shift). No one has
called as of today. Good job UA. Short your
best clients of information.
copy of the error page. She said she would
call me before she went home (I just assume
she is on a 48 straight shift). No one has
called as of today. Good job UA. Short your
best clients of information.
Dec 27, 2001 | 3:27 pm
#19
Join Date: Dec 2001
Location: State of Denial
Programs: UA LifetimeGS, DL LifetimePM, HH Dia, Bonvoy Ambassador, IHG Plat, Avis Chairman, Hertz Plat
Posts: 94
1k-SFO, you were right...the reservations agent mis-read the summary screen and thought the HK-49s were HK-Systems. What's more disturbing was that the balances did not match when I called UAMP. They had balances prior to me flying this past weekend while MP had the most up to date balances.
I also posted another thread on e-SWUs:
http://www.flyertalk.com/forum/Forum50/HTML/009763.html
I also posted another thread on e-SWUs:
http://www.flyertalk.com/forum/Forum50/HTML/009763.html
Dec 27, 2001 | 3:40 pm
#20
Original Member
Join Date: May 1998
Location: Maryland
Programs: UA MM Gold, Marriott LT Titanium
Posts: 23,764
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by chemist661:
United Connection did not have these problems. Bring back United Connection.
(I am dreaming!)</font>
United Connection did not have these problems. Bring back United Connection.
(I am dreaming!)</font>
Dec 27, 2001 | 8:24 pm
#21
Join Date: Dec 2000
Location: Melbourne, Vic., Australia.
Programs: QF Platinum One (LTG), UA Plat IHG Plat
Posts: 5,836
I haven't been able to get a e-upgrade summary in about 2 weeks. very frustrating!!
------------------
RichardMEL, UA 1K
A Star Alliance Member.
------------------
RichardMEL, UA 1K
A Star Alliance Member.
Dec 28, 2001 | 12:16 am
#22
Join Date: Jan 2001
Location: Corvallis, OR, USA
Programs: UA GS; Hilton LTD, Marriott Titanium, Hertz Pres.
Posts: 510
I have been having the same problem, so I called the United.com technical support. Twice. Both times the support person could access my e-upgrade summary without difficulty using my account number and password on the same Web site that did not work for me.
Between calls I cleared cache, erased cookies, turned off firewalls, and tried both IE and Netscape. No luck. I believe I had the same trouble when logging in on the road from a completely different IP address (with the same computer though) but I can't go back and verify that. I can only assume some piece of data is being persisted when it shouldn't and have left this mystery in the hands of tech support at United.com. They were very nice about it and have forwarded the problem to the next level of support with a promise to call or send email.
I am glad to hear I am not alone. We'll see what happens.
Between calls I cleared cache, erased cookies, turned off firewalls, and tried both IE and Netscape. No luck. I believe I had the same trouble when logging in on the road from a completely different IP address (with the same computer though) but I can't go back and verify that. I can only assume some piece of data is being persisted when it shouldn't and have left this mystery in the hands of tech support at United.com. They were very nice about it and have forwarded the problem to the next level of support with a promise to call or send email.
I am glad to hear I am not alone. We'll see what happens.
Dec 28, 2001 | 5:55 am
#23
Join Date: Feb 2001
Programs: IHG Diamond, HH Gold, Marriott Silver
Posts: 4,345
I've not been able to access my e-upgrade summary for a week or so either. I tried again a few minutes ago and it still didn't work and so, I wondered if there are other ways.
I went into an itinerary through the itinerary viewing area, clicked on the MileagePlus button at the side and clicked "continue" to pop up a new window to MileagePlus, was forced to enter my password yet again and, when I tried e-upgrade summary, to my shock, it worked!
Maybe this convoluted method will work for others too?
I went into an itinerary through the itinerary viewing area, clicked on the MileagePlus button at the side and clicked "continue" to pop up a new window to MileagePlus, was forced to enter my password yet again and, when I tried e-upgrade summary, to my shock, it worked!
Maybe this convoluted method will work for others too?
Dec 28, 2001 | 7:38 am
#24
Join Date: Feb 2000
Location: New York, NY, USA
Programs: BAGold; AA3MMPlat; UA1MMGold; FBGold; MarriottAmb; AccorPlat; HHGold; ICPlatAmb; HyattDiscoverist
Posts: 4,378
I was on the phone yesterday with the united.com help desk getting a ticket refared and, since I couldn't get at my e-upgrade summary, asked the agent to tell me what I had. I said I understood it had been down several days--she said it was about a week. We both sighed.
Dec 28, 2001 | 9:31 am
#25
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
Yipee! It just now worked for me for the first time in over a week. Give it a re-try. Maybe they fixed the bug.
Dec 28, 2001 | 10:04 am
#26
In Memoriam
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,111
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Kremmen:
...Maybe this convoluted method will work for others too?</font>
...Maybe this convoluted method will work for others too?</font>
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PremEx:
Yipee! It just now worked for me for the first time in over a week. Give it a re-try. Maybe they fixed the bug. </font>
Yipee! It just now worked for me for the first time in over a week. Give it a re-try. Maybe they fixed the bug. </font>
Dec 28, 2001 | 11:06 am
#27
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
I just spoke with the tech. person who said
she would call me back the day before
yesterday. She was waiting to call until
she had more information. Said they are
aware many people having problems and their
people are in contact with UA regarding this.
she would call me back the day before
yesterday. She was waiting to call until
she had more information. Said they are
aware many people having problems and their
people are in contact with UA regarding this.
Dec 28, 2001 | 12:04 pm
#28
Join Date: Nov 2001
Location: so. Cal. LAX - Premier Exec; Hilton Gold
Posts: 280
Convoluted method or direct method, they haven't fixed the bug as of yet, at least for me.
Dec 28, 2001 | 1:42 pm
#29
Original Poster
Join Date: Nov 2001
Posts: 245
E-Upgrade summary just started working for me after about one week of being unavailable.
Dec 28, 2001 | 3:39 pm
#30
Join Date: Feb 1999
Location: DEN, UA PE, Hilton Gold, ** Reactivate Delete Feature**
Posts: 650
Still dead for me