E-Upgrade and Summary on UAL.COM
Jan 6, 2002 | 3:22 pm
#61
Join Date: Jun 2001
Location: San Jose, Ca HH Diamond, UA 1K
Posts: 487
Seems to be working for me now, first time in a week.
Jan 6, 2002 | 4:34 pm
#62
Join Date: Oct 2001
Location: SFO California
Programs: UA *Gold (1 MM)
Posts: 431
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by miket:
Sorry but in my business having thousands of customers unable to access services for over 3 weeks is a crisis.
</font>
Sorry but in my business having thousands of customers unable to access services for over 3 weeks is a crisis.
</font>
Jan 6, 2002 | 4:48 pm
#63
In memoriam
Join Date: Aug 1999
Location: Danville, CA
Programs: AA EXP - UA *G MM - HH Diamond - Hertz PC
Posts: 3,242
Still not working for me....
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danville 1K
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danville 1K
Jan 8, 2002 | 12:59 am
#64
In Memoriam
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,111
If anybody for UA web support is following this thread (hah!), another data point: While I usually connect via DSL, I just tried with a dialup connection (and so, of course, from a different i.p. address). No joy still. Eupgrades summary still gives that stupid error message. Tried from both IE and Netscape.
Jan 8, 2002 | 1:05 am
#65
Join Date: Nov 2001
Location: Northside in tha house
Posts: 1,286
nope. not working. No information accessible through the web on upgrade status.
Not with dsl home line or through alternative dialup strategy.
grrrr.......
Not with dsl home line or through alternative dialup strategy.
grrrr.......
Jan 8, 2002 | 6:39 am
#66
Join Date: Apr 2001
Location: Denver, CO
Posts: 401
Try clearing out browser cache and temp files.
Jan 8, 2002 | 7:09 am
#67
Join Date: Jul 2000
Location: San Francisco, CA USA // UA 1K 2 Million Miler, AA EXP 2MM, HH Diamond, SPG Plat // Easily found on SFO-ORDs
Posts: 2,726
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JS1K:
Try clearing out browser cache and temp files.</font>
Try clearing out browser cache and temp files.</font>
Thanks!
Jan 8, 2002 | 8:22 am
#68
In Memoriam
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,111
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by 1K-SFO:
[b] I'm a technical guy, so it really upsets me that it never occured to me to do exactly what JS1K recommended-- and it works!
Thanks! </font>
[b] I'm a technical guy, so it really upsets me that it never occured to me to do exactly what JS1K recommended-- and it works!
Thanks! </font>
Jan 8, 2002 | 8:25 am
#69
Join Date: Feb 1999
Location: DEN, UA PE, Hilton Gold, ** Reactivate Delete Feature**
Posts: 650
Was pretty sure I'd already tried that. I just went and clear everything, but it still doesn't work for me.
Jan 8, 2002 | 8:25 am
#70
Join Date: Nov 2001
Location: SFO
Programs: UA 1K MM, AA Plt, AS G, MR Ti, IC
Posts: 633
me neither. i did a pretty thorough job of clearing browser cache, cookies etc and its still broke.
Jan 8, 2002 | 8:37 am
#71
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
Clearing or not clearing makes no difference for me. It either works or doesn't and this morning's status is:
It doesn't.
Even on a virgin computer via a different ISP that has never visited united.com in it's life.
It doesn't.
Even on a virgin computer via a different ISP that has never visited united.com in it's life.
Jan 8, 2002 | 9:57 am
#72
Join Date: Sep 1999
Location: Bay Area
Programs: AA, Hilton, Hyatt
Posts: 544
eupgrade summary is still not working as of this morning... cleaned up all cache, cookies, and all other etc....
Jan 8, 2002 | 12:34 pm
#73
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,337
I just got my My Mileage Plus email with the link to the Mileage web page. The email had listed the miles that I did yesterday, but the link back to the website hangs just like before.
Jan 8, 2002 | 2:48 pm
#74
Join Date: Mar 2001
Location: LAS-DEN
Programs: WN CP & B-list. Using UA more these days. Former:F9-Ascent AA-Plat CO-Gold TWA-Elite
Posts: 1,740
I have noted that the system has been up and down over the past couple of weeks. Sometimes you can see your miles summary and sometimes you can't. But, you can never see your E-Upgrade summary/detail.
Its amazing that they can keep the reservation system up (which makes $$$) but they can't keep the miles and upgrade parts working.
Funny how money makes all the difference, isn't it? <smile>
Its amazing that they can keep the reservation system up (which makes $$$) but they can't keep the miles and upgrade parts working.
Funny how money makes all the difference, isn't it? <smile>
Jan 8, 2002 | 3:13 pm
#75
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
Like I said, it's all over the place. I've not been having a problem with my Mileage Summary at the web site. For me, it's just the Upgrade Summary that's here and gone several times a day.