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E-Upgrade and Summary on UAL.COM
E-Upgrade and Summary on ual.com have not been available for 2 or 3 days now. Whats up?
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Hmmm...you're right. I had noticed that. I haven't been able to update profiles for the last several days and until the other day, my new itineraries weren't showing up online. Sounds like the ual.com servers have been hitting the holiday punch.
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Just tried it with no problems. I checked it yesterday with no problems as well. I go to it via the Mileage Summary page and then select the link to E-upgrade summary.
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Just tried it and it still doesn't work. Get the following message in RED: "Sorry, your request can not be processed at this time. We are unable to accurately determine the status of your upgrade request."
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Maybe they have it closed because they are filling our summary stocking. http://www.flyertalk.com/forum/cool.gif
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Is it just me? I still can't access our summmaries.
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Punki: Is it just me? ... </font> |
I am able to sucessfully access both the "E-Upgrade Summary" and "Mileage Summary" pages. Even "My Itineraries" page is working well for me (all trips visible).
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It remains down for me now for a full week. When I click on the "Upgrade Summary" link from the Mileage Summary page, it seems to think I'm requesting an upgrade and I get this:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Request Upgrade Sorry, your request can not be processed at this time. We are unable to accurately determine the status of your upgrade request. Click here to go back Request Upgrade main page. You may also contact United at (800) 241-6522 for help. If you feel you mistyped some information, please use the browser's 'Back' button to correct and resubmit.</font> |
There have been a lot of problems for the past 2-3 weeks - as several reported, with "upgrade denied" and other bizzare messages.
I suspect they pulled the plug until it is fixed. The good news is that everything seems to be working for the actual UA employees... Probably a symptom of the complexity of interfacing a monster mainframe application to the web, but I am sure there are others out there with far better insights! |
I checked my E-Upgrade Summary, Mileage Summary and My Itineraries successfully in the last 2 minutes.
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I can access mine, but I think my balance is wrong. http://www.flyertalk.com/forum/frown.gif
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I can access the summary page from the main MP page. I haven't any open itineraries so my upgrade request returns the expected message.
However, when I hit upgrade request from the page per PremEx's post I get either a URL not found error, or a page moved message. This seems to indicate a broken link problem. I still can't figure why some can't even access the summary. |
I was just pricing out SFO-CDG on the phone and the agent pulled up my summary and showed way more HK-49s and actually a couple of electronic HK-System upgrades. I tried to verify myself and I can't get in either; I also get the confusing "upgrade request unavailable" response....weird! Also weird that my upgrade balances seem higher than I recall.
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United Connection did not have these problems. Bring back United Connection. http://www.flyertalk.com/forum/smile.gif (I am dreaming!)
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