Stopped working again for me.

This is indeed perplexing. I spoke to ual.com support and the person I spoke to said he had not heard of the problem. After providing assurance that it was not just me, he spoke to his supervisor, who asked him to replicate the problem at his machine. After giving my password to him, he did not have the problem, but of course, I still did. We reviewed browser versions (IE 6) and he suggested that might be an issue. So, I switched to a machine with IE 5.01 SP1. That should be fine, he said. It wasn't. He went back to supervisor. If we can't replicate it here, it's a user problem. Now he was being very nice about all this, but only so much he could do. I pointed him to this posting on FT, and he viewed it, took a copy to his supervisor who asked that I take screen shots of the error message and send them in for evaluation. We made sure to capture the URL on the pages, too. He promises to advise me as soon as there is new information, and I will share it here.

Well if a computer guy as smart as Quantum Leap can't figure it out, I am not even going to try. http://www.flyertalk.com/forum/frown.gif

[This message has been edited by Punki (edited 12-29-2001).]

Not all that smart http://www.flyertalk.com/forum/wink.gif I did try it both at work and home, so I know it's not a firewall issue or a DSL issue. I have not tried Netscape, so can't rule that out as a contributor. Since various parts of the ual.com system seem to fade into and out of functionality (e-upgrade, itineraties, profiles are the ones I remember) I suspect general problems at their end.

I have, and still no joy.

I have tried, all with no success:

• Different browsers.
• Different computers - one of which was not used to log on to United for months.
• Different IP addresses - I am pretty sure I had the same problem on the road.
• Using the parameters passed to the Web Site by the United.com person with whom I spoke and who successfully got to my e-upgrade summary.

This is really puzzling, and I hope someone posts what was happening when it is finally solved.

Was working for me earlier today, but now getting the "can't process upgrade request" (which I'm not trying to do, just see my summary) error message again. http://www.flyertalk.com/forum/frown.gif

Yep, I'm getting the bogus message too, and have in recent days as well. ("Sorry, your request can not be processed at this time. We are unable to accurately determine the status of your upgrade request.")

Tried clearing the WWW cache; that didn't help.

Kathy

So how will we know when the new HK49s post? http://www.flyertalk.com/forum/eek.gif

Since I've not had any problems accessing my E-Upgrade Summary ever I'll let you know when my Q4 HK-49's post (they did not post today).

A quick update. I received a message from the helpdesk and they wanted to let me know they have escalated the problem and while no ETA is available, there are a number of people working on the issue. I will attempt to get more specific information on the nature of the problem and update this posting as I learn more.

Thanks for you persistance! Finally they've admitted that there may be a problem.
GOOD WORK!!!

I continue to be able to successfully access my E-Upgrade Account summary, details, etc. No HK-49's posted yet, but there is a new column for 01/03 under "Number of Upgrades Expiring in" columns. Also I have been able to successfully access all of "My Itineraries" and my Mileage Summary.

[This message has been edited by transpac (edited 01-02-2002).]

For me, the E-upgrade summary started working again yesterday.

Some of these problems are clearly intermittent. They probably get worse when there are fewer tech support people around to solve them, as probably happens over the holidays.

Kathy

This feature had been working for me after having been broken for a week, but now it's broken again. Requesting a summary gets the "unable to process upgrade request" message. http://www.flyertalk.com/forum/frown.gif