E-Upgrade and Summary on UAL.COM
 

E-Upgrade and Summary on ual.com have not been available for 2 or 3 days now. Whats up?

Hmmm...you're right. I had noticed that. I haven't been able to update profiles for the last several days and until the other day, my new itineraries weren't showing up online. Sounds like the ual.com servers have been hitting the holiday punch.

Just tried it with no problems. I checked it yesterday with no problems as well. I go to it via the Mileage Summary page and then select the link to E-upgrade summary.

Just tried it and it still doesn't work. Get the following message in RED: "Sorry, your request can not be processed at this time. We are unable to accurately determine the status of your upgrade request."

Maybe they have it closed because they are filling our summary stocking. http://www.flyertalk.com/forum/cool.gif

Is it just me? I still can't access our summmaries.

No. Same here.

I am able to sucessfully access both the "E-Upgrade Summary" and "Mileage Summary" pages. Even "My Itineraries" page is working well for me (all trips visible).

It remains down for me now for a full week. When I click on the "Upgrade Summary" link from the Mileage Summary page, it seems to think I'm requesting an upgrade and I get this: When I go to the "Other Mileage Plus" page and hit the "Upgrade Summary" from there, I get a United page that says the page I requested has been moved due to a redesign of the site, but it gives me no info where to go from there. http://www.flyertalk.com/forum/frown.gif

There have been a lot of problems for the past 2-3 weeks - as several reported, with "upgrade denied" and other bizzare messages.

I suspect they pulled the plug until it is fixed. The good news is that everything seems to be working for the actual UA employees...

Probably a symptom of the complexity of interfacing a monster mainframe application to the web, but I am sure there are others out there with far better insights!

I checked my E-Upgrade Summary, Mileage Summary and My Itineraries successfully in the last 2 minutes.

I can access mine, but I think my balance is wrong. http://www.flyertalk.com/forum/frown.gif

I can access the summary page from the main MP page. I haven't any open itineraries so my upgrade request returns the expected message.

However, when I hit upgrade request from the page per PremEx's post I get either a URL not found error, or a page moved message. This seems to indicate a broken link problem. I still can't figure why some can't even access the summary.

I was just pricing out SFO-CDG on the phone and the agent pulled up my summary and showed way more HK-49s and actually a couple of electronic HK-System upgrades. I tried to verify myself and I can't get in either; I also get the confusing "upgrade request unavailable" response....weird! Also weird that my upgrade balances seem higher than I recall.

United Connection did not have these problems. Bring back United Connection. http://www.flyertalk.com/forum/smile.gif (I am dreaming!)

I'm unable to access my e-upgrade account summary but My Itineraries seems, finally, to be fixed.

So, curious about what sumfungai heard, I called MP and asked them what my e-upgrade balances are-- and only heard about the 500s and HK49s. Nothing about systemwides... perhaps the agent sumfungai spoke to was confusing systemwides with HK49s?

Everything seems to be working for me except the "E-Upgrade Summary".

I called UA web support and faxed the lady a
copy of the error page. She said she would
call me before she went home (I just assume
she is on a 48 straight shift). No one has
called as of today. Good job UA. Short your
best clients of information.

1k-SFO, you were right...the reservations agent mis-read the summary screen and thought the HK-49s were HK-Systems. What's more disturbing was that the balances did not match when I called UAMP. They had balances prior to me flying this past weekend while MP had the most up to date balances.

I also posted another thread on e-SWUs:
http://www.flyertalk.com/forum/Forum50/HTML/009763.html

Despite all the other good things, UA Connection had no ability to display upgrade account summary info. So you're right! UA Connection did not have these problems.

I haven't been able to get a e-upgrade summary in about 2 weeks. very frustrating!!

------------------
RichardMEL, UA 1K
A Star Alliance Member.

I have been having the same problem, so I called the United.com technical support. Twice. Both times the support person could access my e-upgrade summary without difficulty using my account number and password on the same Web site that did not work for me.

Between calls I cleared cache, erased cookies, turned off firewalls, and tried both IE and Netscape. No luck. I believe I had the same trouble when logging in on the road from a completely different IP address (with the same computer though) but I can't go back and verify that. I can only assume some piece of data is being persisted when it shouldn't and have left this mystery in the hands of tech support at United.com. They were very nice about it and have forwarded the problem to the next level of support with a promise to call or send email.

I am glad to hear I am not alone. We'll see what happens.

I've not been able to access my e-upgrade summary for a week or so either. I tried again a few minutes ago and it still didn't work and so, I wondered if there are other ways.

I went into an itinerary through the itinerary viewing area, clicked on the MileagePlus button at the side and clicked "continue" to pop up a new window to MileagePlus, was forced to enter my password yet again and, when I tried e-upgrade summary, to my shock, it worked!

Maybe this convoluted method will work for others too?

I was on the phone yesterday with the united.com help desk getting a ticket refared and, since I couldn't get at my e-upgrade summary, asked the agent to tell me what I had. I said I understood it had been down several days--she said it was about a week. We both sighed.

Yipee! It just now worked for me for the first time in over a week. Give it a re-try. Maybe they fixed the bug.

Not for me http://www.flyertalk.com/forum/frown.gif

Bug still active here. No luck.

I just spoke with the tech. person who said
she would call me back the day before
yesterday. She was waiting to call until
she had more information. Said they are
aware many people having problems and their
people are in contact with UA regarding this.

Convoluted method or direct method, they haven't fixed the bug as of yet, at least for me.

E-Upgrade summary just started working for me after about one week of being unavailable.

Still dead for me http://www.flyertalk.com/forum/frown.gif

Stopped working again for me.

This is indeed perplexing. I spoke to ual.com support and the person I spoke to said he had not heard of the problem. After providing assurance that it was not just me, he spoke to his supervisor, who asked him to replicate the problem at his machine. After giving my password to him, he did not have the problem, but of course, I still did. We reviewed browser versions (IE 6) and he suggested that might be an issue. So, I switched to a machine with IE 5.01 SP1. That should be fine, he said. It wasn't. He went back to supervisor. If we can't replicate it here, it's a user problem. Now he was being very nice about all this, but only so much he could do. I pointed him to this posting on FT, and he viewed it, took a copy to his supervisor who asked that I take screen shots of the error message and send them in for evaluation. We made sure to capture the URL on the pages, too. He promises to advise me as soon as there is new information, and I will share it here.

Well if a computer guy as smart as Quantum Leap can't figure it out, I am not even going to try. http://www.flyertalk.com/forum/frown.gif

[This message has been edited by Punki (edited 12-29-2001).]

Not all that smart http://www.flyertalk.com/forum/wink.gif I did try it both at work and home, so I know it's not a firewall issue or a DSL issue. I have not tried Netscape, so can't rule that out as a contributor. Since various parts of the ual.com system seem to fade into and out of functionality (e-upgrade, itineraties, profiles are the ones I remember) I suspect general problems at their end.

I have, and still no joy.

I have tried, all with no success:

• Different browsers.
• Different computers - one of which was not used to log on to United for months.
• Different IP addresses - I am pretty sure I had the same problem on the road.
• Using the parameters passed to the Web Site by the United.com person with whom I spoke and who successfully got to my e-upgrade summary.

This is really puzzling, and I hope someone posts what was happening when it is finally solved.

Was working for me earlier today, but now getting the "can't process upgrade request" (which I'm not trying to do, just see my summary) error message again. http://www.flyertalk.com/forum/frown.gif

Yep, I'm getting the bogus message too, and have in recent days as well. ("Sorry, your request can not be processed at this time. We are unable to accurately determine the status of your upgrade request.")

Tried clearing the WWW cache; that didn't help.

Kathy

So how will we know when the new HK49s post? http://www.flyertalk.com/forum/eek.gif

Since I've not had any problems accessing my E-Upgrade Summary ever I'll let you know when my Q4 HK-49's post (they did not post today).