I'm having problems with everything - my missing itineraries were all booked by my travel agent through Amadeus (couldn't avoid the dreaded 'S' fares booking online).

SF 1K - thanks for calling direct and updating us on this - it's apprieciated.

One question I have with the nebulous e-upgrade summary problem is - do thy know who has the problem and who doesn't? Is there any way that _we_ can help them narrow it down ?



------------------
RichardMEL, UA 1K
A Star Alliance Member.

As a matter of fact, I received a follow up call yesterday to provide me with an update, though not much has changed yet. I also provided more information on my EUpgrade problem. And, I gave them the direct URL to this forum/topic and suggested they might want to check out the profiles of the posters and email those folks directly if they needed more examples. However, you could also help by taking screenshots of your browser just before and again after clicking on the EUpgrade summary links, making sure your snapshots include the SessionID which appears as a part of the URL first at the bottom of the browser window (on mouse over) and in the address bar after clicking. They should match. Then call Web Customer Support and make a complaint, then email them and put your message to the attention of Kourtney.

I was initially unable to see my EUG summary this evening using IE 5.0. However, I was consistently able to see it using Netscape 4.7. Unfortunately, Netscape doesn't give me a very good print out of the page.
I was eventually able to see the summary using IE. Perhaps it was only luck, but I first went to the main E-Upgrade page to find the link to the summary. Normally, I use the link on the main Mileage Summary page. Not sure if this matters, as I suspect both links are the same.


[This message has been edited by UpperDeck (edited 01-11-2002).]

And on the mileage summary, I do hope they fix that pesky "To" date that defaults to 2001 instead of 2002. (The "From" date is probably also supposed to be year 2002, but that's not so clear-cut an error.)

Kathy

Also spoke to the WHQ guy about that. They know about it, but in the priority list, it's not very high up.

I very well understand about things not being high in the priority list. On the other hand, it probably isn't very hard to fix! http://www.flyertalk.com/forum/wink.gif Sometimes, annoying, low-priority but easy-to-fix items should be given higher priority than they are! http://www.flyertalk.com/forum/smile.gif

Kathy

It's all working for me today, but I'm in France now and it's non-peak time in the US. I did notice the 2001 problem, but that's not a big deal.

However when I check My Intinerary's, the server script goes into an infinite loop. <sigh>


[This message has been edited by stimpy (edited 01-14-2002).]

E-Upgrade just worked for me. First time in weeks w/o using the mentioned megaproxy trick. http://www.flyertalk.com/forum/biggrin.gif

Work for me too. Hurray, Hurray.

Mine still does not work... http://www.flyertalk.com/forum/frown.gif
Ah, no big deal, though. I can always check my MP account balance over the phone.

Ack! Mine's dead again http://www.flyertalk.com/forum/frown.gif

Well, it still doesn't work for me *grumbles*

------------------
RichardMEL, UA 1K
A Star Alliance Member.

E-Upgrade hasn't worked for weeks with my cable modem unless I used megaproxy (that I learned about in this thread). I tried it today for the first time with my dial-up ISP on the same computer (without megaproxy) and it worked. Same computer, same Internet Explorer, so what's the difference between cable modem and dial-up? I still can't get "My Itineraries" that were booked on Travelocity.

------------------
Biggest Little 1K (in The Biggest Little City) In The World

It's E-Upgrade and summary is still OK for me during the wee hours of the morning US time. However My Itineraries comes up now with no listings even though I have several bookings under my MP number.

I have a DSL line and haven't been able to view my u/g summary for weeks until this AM when I tried megaproxy. It worked! Thanks for the info.

Good news: The Mileage Summary year now defaults to 2002.

Bad news: My attempt to view my E-Upgrade Summary "can not [sic] be processed at this time."

And whether the default year thing was a big deal or not--I say it waqs huge! You always forgot to change it (because you assume they know what year it is) so it wasted your time retrying the operation, it was a very public display of incompetence, and it wasn't like the year changing from 2001 to 2002 was unexpected and so it shouldn't have caught anyone by surprise!

------------------
Jon Wright
mailto:[email protected][email protected]</A>

GOOD NEWS

For the first time in over a month I did get to see the e-summary - Millions thanks to the person who put the information about using www.megaproxy.com

IT WORKS!!!

Thank you "kenjih" you're the greatest!!! My upgrade summary has been down since before Thanksgiving. Everything else works fine. Thanks to your advice regarding www.megapeoxy.com, I am now able to see our upgrades. Now if I can just get mileage plus to correct a Christmas present a gate agent gave us in Las (LAS-LAX) by taking out two(2) confirmed upgrades instead of two (2 ) 500 mile upgrades, we'll be all set.

Another mega-thanks for the megaproxy.com tip!

The mega-trick worked, and for the first time in months I could see my E-upgrade summary. But this is totally baffling. I have used different computers on different networks in different states connecting through different types of service (dial-up, cable, DSL) and using different browsers, all to no avail. But the proxy server works and when the folks at UAL.com enter my user ID and password, they can see my summary without problem (worked twice).

Even if UAL.com is not going to figure this out, maybe someone here can.

Glad it works. I admittedly haven't spent any time trying to figure out what its tripping up on but without going through megaproxy, say, I still can't view the EUG summary, for the record.

Revisiting this issue, I am able to access the E-upgrade Summary, but the total is incorrect -- I crossed the 10K mark 10 days ago, and no posted E-upgrades, and now that I've passed 20K, I thought at least the first batch of 4 would have shown up. Anyone else seeing the same issue?

Anyone willing to uninstall their browser and then re-install and see if that fixes?

Good idea cblaisd!!! I suggest F-DISK.
That should do it!!!

I have avoided this megaproxy because I'd rather not have security information such as my MP# and password pass through a third party. I'm glad that it works for those of you that try, but it is criminal that not only does it still not work at united.com, but there is absolutely no posted comment from them saying "Some of you may be experiencing problems with E-upgrade summary. We are working on this" or to provide some kind of feedback system.

This has been a known problem for over a month now. Come on UA, get your act together!

------------------
RichardMEL, UA 1K
A Star Alliance Member.

FWIW, I can still successfully access my E-Upgrade Summary, my Mileage Summary and (all of) My Itineraries. I can do this from at least three different PC's & networks (although all are MS IE and MS Win2000/XP). I have not experienced any problems.

I can't view my upgrades, and unlike everyone else here, http://www.megaproxy.com/ isn't
doing me any good. Let's see if I got this right. I go to megaproxy, type

http://www.ual.com/

into the field, agree to the terms.
All I get is "document contains no data". I
tried both Netscape and Explorer.

Any ideas?

I have an idea and for me a complete and total solution.

Get this...

My problems had to do with my ISP dial up number! I'm not kidding.

I started to notice that while I was on the road, dailing in from different city local access numbers, I could access everything just fine.

Then when I returned home...blatto. Nothing.

So...I tried dialing in from home by long distancing to a number I know worked while on the road and bingo...it works.

And the reverse is true. I'm at LAX right now and it's working fine on a local LAX area access number, but if I call my old home access number...blatto...nothing.

I dail up using AOL/CompuserveNet local access numbers. Maybe it's some stupid firewall issue at the Network interface that effects some dial-in locations or other methods of access?

All I know is that I went through the list of local access numbers for my home area one-by-one and determined which ones worked and which didn't and switched to those that did and now have no problems.

This even solved the same problem for a friend on a Mac Desktop (I'm Windows).

This also solved my problem accessing my account using majonguy's itncheck progam!

Very freaky. But I'm finally back to 100% on everything all the time.



[This message has been edited by PremEx (edited 01-25-2002).]

sosafan- please check your e-mail!!!
Premex---Thanks-a-million for all your hard work. It would be cool if you'd tell someone @ UAL, that knows what their doing, what you've determined. I can obtain my upgrade info thru Megaproxy, but the expiration dates do not appear, just # of upgrades, broken down by boxes with no months indicated. I've been waiting 3 weeks for 2 confirmed domestic's to be recredited when they were taken, without asking me, in LAS (X-mas day)instead of 2-500's. When I called MP,I violated my own unwritten rule. When given a stupid answer, hang up and call back. I was told that my request needed to be written up and forwarded to ???, and it would take between 2 & 3 weeks. In the past any problems with upgrades were handled immediately over the phone. I must agree with other threads, "Mileage Plus" and all the stuff that goes with it (upgrades, etc.) no longer are a priority with UAL. Nearly 99% of the e-mails I get from UAL are not to my wife or me (both 1-K's) but to my daugher a 2000 mile a year flyer. Obtaining our upgrade status is our problem. Getting NEW flyers is now their problem.

I've been trying to find that person for years!

http://www.flyertalk.com/forum/smile.gif

Hey, Premex & 1P Rick you both have got to admit that there are some really good UAL employees out there that know what there doing. If you haven't found them yet, do twice the miles & become 1k's. This will improve your odds.

TUFBEAR...Yes, I know there are. But not many at ual.com, IMHO.

Besides, I'm already a 1K Million Mile Flyer (well on the way to 2 million). So odds have been in my favor for quite some time now. http://www.flyertalk.com/forum/smile.gif

Premex, You're absolutely correct & I stand corrected. UAL.com sucks and so far I haven't seen anyone at this site that knows or cares about helping us. United Connection was the best, but as they say, " If it isn't broken, fix it". As for the employees at UAL. Excuse me for a minute, phones ringing. I'm back it was my "girl" @ a local UAL ticket office reminding me that we have a 12:55 P.M. flight tomorrow to LAS & it shows on time. She just wanted to make sure I have the changes. Oh yea! She also stated our upgrades went thru O.K. These people are seeing their friends being laid off & transfered & I just hope that I am in a position some day to repay the ones that looked after my wife & me for the past 5 years. This situation is very stressful for all of them. Sorry I took your previous comment to "mean" all employees. It kind of made me "MEAN" for a little bit.

Sorry, but I don't see why it would have anything to do with the access number you dial. Besides, I've tried it at all kinds of locations from LHR Maple Leaf Lounge to AKL RCC and other places, and still no go. Besides, once your ISP gets you to the Internet all the traffic *should* look the same to united.com (at the application layer, anyway). I just wish UA would fix it darnit!

------------------
RichardMEL, UA 1K
A Star Alliance Member.

Another ual.com peeve--sometimes when, from the main ual.com page, I enter my MP number and password in the Mileage Summary panel and click the Check button, instead of seeing my account balance, I am mysteriously transported to the Create itinerary page. What a piece of junk this web site is!

And I know you won't believe this, but my request still "cannot be processed at this time."

------------------
Jon Wright
mailto:[email protected][email protected]</A>

Same here. And PremEx, I've been in LA for a month now working, and have tried many different access numbers and no go...

Try entering www.ual.com only. Leave off the other stuff-http //, etc. After you eliminate a few ads it should work.
Good luck!!!

I have the same issue as jwright from time to time, and of course still no *(#)@*@ e-upgrade summary (tonight I tried from my mother's pc, new browswer and totally different ISP...)

------------------
RichardMEL, UA 1K
A Star Alliance Member.