E-Upgrade and Summary on UAL.COM
Jan 2, 2002 | 9:28 pm
#46
In Memoriam
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,111
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by RichG:
This feature had been working for me after having been broken for a week, but now it's broken again. Requesting a summary gets the "unable to process upgrade request" message.
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This feature had been working for me after having been broken for a week, but now it's broken again. Requesting a summary gets the "unable to process upgrade request" message.
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Jan 2, 2002 | 9:31 pm
#47
Join Date: Sep 2001
Location: Hampton, NJ and Cupertino, CA
Posts: 221
one other datapoint - it's worked fine for me all day...
Some networks do nasty caching - you may need to go delete your history file in addition to doing a CTRL ALT (REFRESH WITH YOUR MOUSE)
Some networks do nasty caching - you may need to go delete your history file in addition to doing a CTRL ALT (REFRESH WITH YOUR MOUSE)
Jan 2, 2002 | 10:37 pm
#48
Join Date: Dec 2000
Location: Melbourne, Vic., Australia.
Programs: QF Platinum One (LTG), UA Plat IHG Plat
Posts: 5,836
Hasn't worked for me since maybe mid-Dec.
grrrr!
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RichardMEL, UA 1K
A Star Alliance Member.
grrrr!
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RichardMEL, UA 1K
A Star Alliance Member.
Jan 3, 2002 | 3:29 am
#49
Join Date: Sep 2000
Location: DEN & PSP
Programs: UA 1K 27 years/2.5MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,955
This morning it's working for me for the first time in a couple weeks. I tried getting there a new way - from the Program Information screen, selecting 1K benefits, then upgrades at the bottom there is a link to log on to the E-Upgrade section. This worked. I logged out and tried again from the Mileage Summary - it worked as well. If you're still having a problem, log off and follow this route and see if you have better luck. It forces you to log on to ua2go.com directly, rather than passing log on information through a session ID, which i think is/was part of the problem.
Jan 4, 2002 | 6:53 pm
#50
Suspended
Join Date: Sep 2001
Location: Los Angeles, CA USA
Posts: 140
I tried to log in as instructed by SFO 1K, and I couldn't get in.
In fact, I tried other ways and still cannot get in.
...also, I called the Web Customer Service number....800-589-5582...and the agent I spoke to said it was a known problem. She said it has been a known problem, but she didn't know when this might be fixed.
[This message has been edited by BooBooKitty (edited 01-04-2002).]
In fact, I tried other ways and still cannot get in.
...also, I called the Web Customer Service number....800-589-5582...and the agent I spoke to said it was a known problem. She said it has been a known problem, but she didn't know when this might be fixed.
[This message has been edited by BooBooKitty (edited 01-04-2002).]
Jan 4, 2002 | 7:43 pm
#51
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA 1MM EXP. UA 2MM Lifetime Plat
Posts: 6,742
Still isn't working for me
Jan 4, 2002 | 7:47 pm
#52
Join Date: Apr 2001
Location: Denver, CO
Posts: 401
I finally got it to work today. Don't know if they fixed it or using the CTL-ALT refresh did the trick.
Jan 4, 2002 | 9:33 pm
#53
Join Date: Nov 2001
Location: SFO
Programs: UA 1K MM, AA Plt, AS G, MR Ti, IC
Posts: 633
I also contacted ual.com support folks, they confirmed that this is still a problem under investigation.
From my experience, once in awhile it works and mostly it doesn't. Unlike some of you I have not seen a pattern yet where it works.
From my experience, once in awhile it works and mostly it doesn't. Unlike some of you I have not seen a pattern yet where it works.
Jan 5, 2002 | 8:05 am
#54
In memoriam
Join Date: Aug 1999
Location: Danville, CA
Programs: AA EXP - UA *G MM - HH Diamond - Hertz PC
Posts: 3,242
I tried it a few minutes ago and it didn't work. I even tried logging on through the UK website but no go.
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danville 1K
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danville 1K
Jan 5, 2002 | 9:22 am
#55
In Memoriam
Join Date: May 1998
Location: Seattle
Programs: Ephesians 4:31-32
Posts: 10,690
I just talked to UA.com and they said that they have escalated the problem and are hoping to have it fixed in the near future.
Also talked to MP who says that they are thinking that the new HK49s will post during tonight's sweep. Hope so.
Also talked to MP who says that they are thinking that the new HK49s will post during tonight's sweep. Hope so.
Jan 5, 2002 | 9:49 am
#56
Guest
Posts: n/a
Hey!!! Everybody cool it!!! Back-er down!!! It's only been three weeks. Give-em time.
Jan 5, 2002 | 10:54 am
#57
Join Date: Aug 2000
Location: Atlanta, Ga, USA
Posts: 213
http://www.ua2go.com/htm/mpavail.htm doesn't work either for SAVER availability. Maybe it's related. UAL.COM support of course told me it was MY problem, that I was obviously selecting blacked out dates or something. I guess then United's black out dates are January 1, 2002 through December 31, 2002 for all domestic and international sectors.
Or maybe United has fired all the people who knew anything about the systems.
Or maybe United has fired all the people who knew anything about the systems.
Jan 5, 2002 | 3:52 pm
#58
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA 1MM EXP. UA 2MM Lifetime Plat
Posts: 6,742
I had a problem with pulling up a hotel reservation on Starwood-Westin website
The error message I got told me to call a toll free number. Called it and got a LIVE person in a minute or so. They walked through the problem with me and KNEW what the issue was and got it resolved in a few minutes
NOW that is how web tech support should be... I dont think I have ever had UAL.COM support ever put a person on the phone who actually knew what they are doing!
The error message I got told me to call a toll free number. Called it and got a LIVE person in a minute or so. They walked through the problem with me and KNEW what the issue was and got it resolved in a few minutes
NOW that is how web tech support should be... I dont think I have ever had UAL.COM support ever put a person on the phone who actually knew what they are doing!
Jan 5, 2002 | 10:20 pm
#59
In Memoriam
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,111
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Punki:
...Also talked to MP who says that they are thinking that the new HK49s will post during tonight's sweep. Hope so.</font>
...Also talked to MP who says that they are thinking that the new HK49s will post during tonight's sweep. Hope so.</font>
Jan 6, 2002 | 9:29 am
#60
Join Date: Jan 2000
Location: Leon, MX
Programs: AA Plat, UA Gold, Hyatt Discoverist, Marriott Titanium
Posts: 300
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by TUFBEAR:
Hey!!! Everybody cool it!!! Back-er down!!! It's only been three weeks. Give-em time.</font>
Hey!!! Everybody cool it!!! Back-er down!!! It's only been three weeks. Give-em time.</font>