<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Quokka:
Yes, UA's upgrade request and upgrade summary on the web is very broken and has been for some time.
Perhaps people should help UA's web group understand that it *is* their problem:
http://www.ual.com/site/primaryNC/1,13494,2072,00.html
If enough people complain, someone there will get the hint. Then after even more people complain, maybe they'll bother getting someone to fix it.
Be sure to check "send a copy to your email address" to keep in case the web support group can't or won't fix the problem. It might prove useful later if the issue needs to be brought to someone else's attn.
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Well
Quokka I did this and received the following canned response back within 15 minutes (fairly impressive I suppose):
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">
Dear Valued Customer,
Thank you for your email, Richard. We are currently experiencing
technical problems with the e-upgrade links on the site. Our technicians
do hope to have the problems resolved soon. We do appreciate your
patience in this matter.
Sincerely,
xxxxxxx
United Web Support
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I feel very valued.
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RichardMEL, UA 1K
A Star Alliance Member.