Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Aug 13, 2018, 10:49 pm
#1801
Join Date: Aug 2017
Location: LAS
Programs: 3 MMer
Posts: 458
Can't buy a ticket --- error's out!
Aug 13, 2018, 10:49 pm
#1802
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
Thanks (I guess) - good to know it's not just me.
Aug 13, 2018, 10:50 pm
#1803
Join Date: Apr 2013
Location: STL
Programs: UA 1K MM, AA Plat, SPG/M P75 and few from CC
Posts: 341
same here, all kinds of error
Aug 13, 2018, 10:58 pm
#1804
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,890
Yup. Just searched for flights to YYZ and another to PHX, and constantly getting the "we don't have any flights here" message. I see that occasionally once in a blue moon, but usually just starting the search again will pull up the flights. Interestingly, looking on the app about an hour ago was fine - don't know if the app somehow gets data differently, or if it was working fine then, and not now.
Also, trying to get account details fails. Clicking on my account after being fully logged in would either bring me to another login page, and would never do so, or would bring me to a details page that was full of 0s.
Yeah, something's not right.
Also, trying to get account details fails. Clicking on my account after being fully logged in would either bring me to another login page, and would never do so, or would bring me to a details page that was full of 0s.
Yeah, something's not right.
Aug 13, 2018, 11:05 pm
#1805
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
Everything is broken. Can't even log in sometimes. Once you login, it shows me there are zero award flights available anywhere in the world at any price. Nice work United IT...
Aug 13, 2018, 11:11 pm
#1806
Join Date: Sep 2013
Location: East Coast, USA
Posts: 1,032
Yup, it is extremely glitchy. Very few moments it will work, but I wouldn’t leave it to a chance.
Aug 13, 2018, 11:32 pm
#1807
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
Just got off the phone with United. First agent was 100% clueless, had no idea that anything was wrong. I told her that their website was telling me there are no award seats to anywhere in the world at any price. Long pause. She transferred me so the Premiere line. That agent confessed there was some system upgrade going on overnight. He asked me for details on what I was searching on. I gave them. He said he was getting errors to, and he could find no award seats to anywhere in the world either
He had no ETA for their system work to be completed, and suggested I wait 24 hours. Oy vey.
He had no ETA for their system work to be completed, and suggested I wait 24 hours. Oy vey.
Aug 13, 2018, 11:57 pm
#1808
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
wish I'd read this thread before wasting the last 30 minutes! I'm having issues finding paid flights as well as awards. Can't fly anywhere, anytime. Wonder how much this is costing UA?
On the plus side, I'd say it's a non-zero probability that when everything comes back online, I'll find a 10K partner first class award to somewhere. Something to hope for!
On the plus side, I'd say it's a non-zero probability that when everything comes back online, I'll find a 10K partner first class award to somewhere. Something to hope for!
Aug 14, 2018, 12:00 am
#1809
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
wish I'd read this thread before wasting the last 30 minutes! I'm having issues finding paid flights as well as awards. Can't fly anywhere, anytime. Wonder how much this is costing UA?
On the plus side, I'd say it's a non-zero probability that when everything comes back online, I'll find a 10K partner first class award to somewhere. Something to hope for!
On the plus side, I'd say it's a non-zero probability that when everything comes back online, I'll find a 10K partner first class award to somewhere. Something to hope for!
Aug 14, 2018, 12:28 am
#1810
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
I'm having the same issues trying to book a paid ticket though...
Aug 14, 2018, 12:41 am
#1811
Join Date: Sep 2003
Location: LAX
Programs: UA MM | BA Silver
Posts: 7,193
and aeroplan is down for maintenance as well. bummer.
Aug 14, 2018, 12:53 am
#1812
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,345
Surprise came there none. Same old story after any United IT upgrade. They don't seem to learn.
Aug 14, 2018, 1:28 am
#1813
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
Just after midnight Pacific time (2 am Chicago time) it appears things have begun to settle down - I got my stuff done.
If you were stymied earlier tonight, you might want to take a crack at it now.
Whew!
If you were stymied earlier tonight, you might want to take a crack at it now.
Whew!
Aug 14, 2018, 6:25 am
#1814
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,337
Does anyone run into problem of redeeming the electronic travel certificate? I did not see that option online last night when I was trying to purchase a ticket
Aug 16, 2018, 11:30 am
#1815
Join Date: Dec 2010
Location: TX
Programs: UA 1K
Posts: 729
Never seen this one - multiple of my upcoming trips are showing IAH as STL as either the point of origin or destination. This is occurred on the ap this morning, and just now on the website. It even showed "St Louis, MO to Midland, TX" STL > MAF, as an example, but this happened with multiple upcoming trips to and from various domestic locations always replacing IAH and STL. When clicked through past the preview page, on the app or website, it showed the correct flights (in the example its just a direct IAH > MAF. Any reports of this? I assume its just a weird bug.