Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Dec 4, 2018, 4:45 pm
#1891
Join Date: Nov 2014
Posts: 26
Both united.com and Lufhansa.com down here, and google flighs fails when you pick one of theirs flights.
Dec 4, 2018, 5:21 pm
#1892
Join Date: Feb 2013
Programs: UAL GS. AA 2MM
Posts: 34
I had the same issue. I thought it was because I had booked too many flights using award miles in a 24 hour period.
Dec 4, 2018, 6:03 pm
#1893
Join Date: Jan 2013
Programs: UA GS, Marriott PP & LTP, Hertz President's Circle
Posts: 8
Is anyone able to see LH first availability on United.com? I am not able to see any F awards availability close in or going further out, and even stranger I couldn’t purchase in F if I wanted to pay on price. There isn’t even a column for First awards (saver or regular) on the awards booking and the price option only shows business. Not sure if it’s related the website outage today or maybe a different issue...
Dec 4, 2018, 6:36 pm
#1894
Join Date: Aug 2016
Location: Los Angeles
Programs: MileagePlus 1K, Skymiles, HHonors Silver, Marriott Gold
Posts: 77
Looks like the "change flight" functionality is still broken. No matter what dates/cities I enter, I get this message:
Tried both on existing revenue and award bookings and no options are brought up.
We are unable to process your request. Please see the message below for details.
- No flight schedule could be retrieved using your search criteria. Please use the form below to start a new search.
Tried both on existing revenue and award bookings and no options are brought up.
Dec 4, 2018, 11:05 pm
#1895
Join Date: Jan 2016
Location: Tel Aviv (TLV), Chicago (ORD)
Programs: United Premier 1K, Starwood/Marriott Gold
Posts: 248
UA's website is very unreliable. When doing multiple searches or booking complex itineraries, it often fails. The errors you are getting could possibly be tied with the insertion of Premium Plus fares yesterday.
Dec 5, 2018, 10:26 am
#1896
Join Date: Jul 2004
Location: NYS
Programs: UA 1K MM, IHG Plat Amb, HH Diamond
Posts: 311
Is anyone able to see LH first availability on United.com? I am not able to see any F awards availability close in or going further out, and even stranger I couldn’t purchase in F if I wanted to pay on price. There isn’t even a column for First awards (saver or regular) on the awards booking and the price option only shows business. Not sure if it’s related the website outage today or maybe a different issue...
Dec 5, 2018, 10:37 am
#1897
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Is anyone able to see LH first availability on United.com? I am not able to see any F awards availability close in or going further out, and even stranger I couldn’t purchase in F if I wanted to pay on price. There isn’t even a column for First awards (saver or regular) on the awards booking and the price option only shows business. Not sure if it’s related the website outage today or maybe a different issue...
In fact, AC had many options, but the website (and app) never showed any.
I once got an agent to build the same one segment-by-segment, but then after finding another, the (second) agent refused to do that, saying that United stopped allowing them to do it and that the itinerary would price segment-by-segment, at an outrageous amount of miles.
I then (amazingly) was able to book that particular award on LifeMiles - but it never ticketed - and they held if for me in abeyance, but I decided to pay the 180k for the direct UA flight instead of flying 3 sectors (@105k LM, with 2 segments in biz and a LH F intercontinental)...
Dec 5, 2018, 11:00 am
#1898
Join Date: Mar 2013
Location: BDL/NYC/BOS
Programs: UA/*A Gold, Global Entry, Marriott Plat, Hilton+IHG Gold, Hertz PC, DL
Posts: 1,752
the second half of this article has some decent insight into how UA is deploying AI throughout its operations, including the booking process on the website:
https://arstechnica.com/information-.../unite-day1-1/
so now i can blame AI for wanting me to purchase E+!
https://arstechnica.com/information-.../unite-day1-1/
so now i can blame AI for wanting me to purchase E+!
Dec 5, 2018, 12:11 pm
#1899
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
Do I blame failure of AI for trying to sell me E+ when I get it f
r free and for trying to sign me up for credit cards I already have?
r free and for trying to sign me up for credit cards I already have?
Dec 6, 2018, 2:33 am
#1900
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,345
United has always had artificial intelligence. Personally, given my company experience of AI, I do not want it anywhere near aviation, let alone yours truly. It's all far too experimental at the moment for my liking.
But, back on topic, it was playing up for me on the 4th as well when just trying to check a reservation with intermittent login issues.
But, back on topic, it was playing up for me on the 4th as well when just trying to check a reservation with intermittent login issues.
Dec 6, 2018, 9:05 am
#1901
Join Date: Aug 2017
Location: Chicago
Programs: United Platinum
Posts: 21
Tried to log into the MileagePlus Account page to see Premier Status and am seeing this page (see attachment)
Anyone else seeing this?
Anyone else seeing this?
Last edited by WineCountryUA; Dec 6, 2018 at 11:06 am Reason: merging consecutive posts by same member
Dec 6, 2018, 11:07 am
#1903
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Dec 7, 2018, 8:12 am
#1904
Join Date: Mar 2017
Programs: Skywards Gold
Posts: 4
for the last two weeks I've been trying to register my account without sucess.
cleared cookies, tried with IE 7.0, IE 10.0, Chrome, Firefox, Safari... I'm almost thinking in using smoke signals.
It's a shame since from my home airport UNITED would be the best choice. I guess if this doesn't change in the next days I'll use some EK miles for the JFK flight.
cleared cookies, tried with IE 7.0, IE 10.0, Chrome, Firefox, Safari... I'm almost thinking in using smoke signals.
We could not process your request. Please see the message below and make revisions.
- United.com is unable to update your account at this time. Please try again later. If the problem persists, please contact united.com Support for assistance at 1-800-396-1751 for assistance.
Dec 7, 2018, 8:23 am
#1905
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
for the last two weeks I've been trying to register my account without sucess.
cleared cookies, tried with IE 7.0, IE 10.0, Chrome, Firefox, Safari... I'm almost thinking in using smoke signals.
It's a shame since from my home airport UNITED would be the best choice. I guess if this doesn't change in the next days I'll use some EK miles for the JFK flight.
cleared cookies, tried with IE 7.0, IE 10.0, Chrome, Firefox, Safari... I'm almost thinking in using smoke signals.
It's a shame since from my home airport UNITED would be the best choice. I guess if this doesn't change in the next days I'll use some EK miles for the JFK flight.