Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Mar 15, 2019, 2:32 am
#1981
Join Date: Oct 2008
Programs: UA 1K, 1MM
Posts: 504
I’ve noticed app not website will let me online check in - my account issue or website issue? Website I’m not logged in it just tells me it’s unavailable at this time
Mar 16, 2019, 8:54 am
#1982
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,000
Also, I just noticed that on the 'My Account' page, https://www.united.com/en/us/account , if I scroll to the bottom, all my upcoming trips are missing, so I think it's a United website issue, not my computer
My trips missing
My trips missing
Oddly honest, for a change.
Mar 18, 2019, 8:02 am
#1983
Join Date: Sep 2003
Location: Bethesda, MD USA
Posts: 35
United.com
Is anyone having issues with "my trips" showing reservations on united.com. It is working on the app but not on .com
Mar 18, 2019, 8:13 am
#1984
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
Works for me. I only have one current trip though.
Mar 18, 2019, 8:19 am
#1985
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
I tend to ignore the home page of United.com
Do your trips show if you navigate to "reservations---change or view reservations" from the top menu?
I did notice that the "my trips" red button seems to max out at 10, regardless if more trips are booked....
Do your trips show if you navigate to "reservations---change or view reservations" from the top menu?
I did notice that the "my trips" red button seems to max out at 10, regardless if more trips are booked....
Mar 18, 2019, 10:10 am
#1986
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,356
There have been numerous reports of this recently on the main thread here: Consolidated: Is united.com or parts of it down? And other UA website issues
and also a separate thread, IIRC.
It works for many, but for some it doesn't, apparently.
and also a separate thread, IIRC.
It works for many, but for some it doesn't, apparently.
Mar 28, 2019, 1:22 am
#1987
Join Date: Jun 2018
Posts: 376
I was pleased to see MyTrips is back for me ... except some of the trips look like they're going nowhere! Top Secret Destination? Mystery Tour?
Not sure if it's relevant or just coincidence, but the two (of 10) of my trips that don't show a destination are both (unrelated to each other) return legs of already started round trips
Not sure if it's relevant or just coincidence, but the two (of 10) of my trips that don't show a destination are both (unrelated to each other) return legs of already started round trips
Mar 30, 2019, 3:15 pm
#1988
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,345
Through flight seat assignment display issue
I almost never (have to) book through flights but I'm scheduled for one soon as LGA-ORD-SFO. UA1213 LGA-ORD-SFO has an equipment swap in ORD from A319 to B753. During the booking process I was able to pick separate seats for LGA-ORD and ORD-SFO. When I look at the reservation online it shows it as three segments (which it was only booked as two) with LGA-ORD and ORD-SFO showing "2A' as my seat. However, under the 'Travelers" section which also lists your seat assignments it correctly shows 2A for LGA-ORD and 3F for ORD-SFO. The mobile app doesn't show the two segments separated out and only shows 2A as the seat for LGA-SFO.
Just a display issue because i can open the seat map through the reservation and it correctly shows me in different seats for the two segments.
-RM
Just a display issue because i can open the seat map through the reservation and it correctly shows me in different seats for the two segments.
-RM
Mar 30, 2019, 6:40 pm
#1989
Join Date: Jul 2012
Posts: 203
Another website glitch
My flight reservation for next week via my trips/conf# using Safari- displays reservation for flight which does not exist. PHL_YVR via ORD- flight numbers and departures are off.
Logging in doesn't help, neither does clearing cache, cookies, enabling pop ups and disabling content blockers.
The reservation is still intact ( I called) and using Google chrome displays correct info.
The e ticket itinerary confirmation only displays 1st flight, but correct destination.
I am stumped.
Logging in doesn't help, neither does clearing cache, cookies, enabling pop ups and disabling content blockers.
The reservation is still intact ( I called) and using Google chrome displays correct info.
The e ticket itinerary confirmation only displays 1st flight, but correct destination.
I am stumped.
Apr 1, 2019, 9:51 am
#1990
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,356
Trying to change flight online:
Helpful....very helpful. NOT!
There's no message, by the way.
Helpful....very helpful. NOT!
There's no message, by the way.
Apr 1, 2019, 9:33 pm
#1991
Join Date: Jul 2011
Location: CLE
Programs: UA 1K 1MM, MR Gold, HH Gold, GE
Posts: 50
After trying unsuccessfully to add a different credit card as an additional saved form of payment to my account via the website, I called in for assistance. (I tried with two different cards thinking it might be an Amex issue however my Visa also didn’t work.) The representative tried several times and also couldn’t add it. She checked with a supervisor - apparently there’s a known issue with the site accepting the CID numbers for credit cards. The supervisor is escalating this and told me to try again in the morning. My original/primary form of payment is thankfully still stored in my account. It’s unusual to have a website make it difficult to spend money.
Last edited by eakcats; Apr 2, 2019 at 3:39 pm Reason: Typo
Apr 1, 2019, 10:25 pm
#1992
Join Date: Oct 2006
Location: LotusLand...
Programs: AC Elite50k, BAEC Blue, Amex Plat, RBC Black Tin Visa
Posts: 635
What's up with not being able to pay online...?
Spent a good part of today trying to buyup to Economy Plus on an upcoming itin. Every time the system took me thru to the pay page and then wouldn't accept my card. Tried 3 cards but to no avail. Called in and reservations tried to purchase my eco+ seats and got booted out of the system twice. Called me back after an hour and told me that the online system was not accepting any kind of online payment - not even new tickets! "IT is working on it..." Anyone have any idea of when this will be rectified? I do not want to spend 5 hours in row 35 on a 320!
Apr 1, 2019, 10:31 pm
#1993
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Don't know what the issue is, have not seen any earlier reports but if it prevents customers from purchasing from UA, it will be the highest priority. 
No one here is going to be able to answer your question, but if this is a generic issue, it will be fixed ASAP.
No one here is going to be able to answer your question, but if this is a generic issue, it will be fixed ASAP.
Apr 1, 2019, 11:23 pm
#1994
Join Date: Oct 2006
Location: LotusLand...
Programs: AC Elite50k, BAEC Blue, Amex Plat, RBC Black Tin Visa
Posts: 635
My bad - looks like upstream there has been a comment re; the online pay page not accepting credit card codes on the back side of the card....
Last edited by WineCountryUA; Apr 1, 2019 at 11:27 pm Reason: merged update / consecutive posts by same member
Apr 2, 2019, 8:19 am
#1995
Join Date: Jul 2009
Location: WAS
Programs: UA Silver, Marriott Gold, IHG Silver, Hilton Silver, Hertz PC, National Exec Elite, Avis PC
Posts: 1,295
This was posted briefly on the UA homepage yesterday:
Apparently that issue was affecting the purchasing of upgrades. I was on a seat map page and for an upcoming transatlantic flight and it offered $125 to select a Polaris seat, but on the reservations upgrade page it wanted $2528. I thought it was an April Fools joke. The issue was rectified before I had a chance to try and buy it... Maybe related to what TheOnlyWaytoFly describes.
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