Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Dec 27, 2021, 5:23 pm
#2446
Join Date: May 2011
Programs: UA GS, UA 2MM, HH LT Diamond, Bonvoy Titanium
Posts: 1,803
Assuming you can actually access the website..
Dec 27, 2021, 5:32 pm
#2447
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.7MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,317
I cannot check in for my flights tomorrow. I'm wondering if I should even go given this craziness.
Dec 27, 2021, 5:35 pm
#2448
Join Date: Jan 2015
Location: NYC
Programs: BA Silver, UA 1K, DL Platinum
Posts: 696
I have a notification on the front screen of my App about the problems
Dec 27, 2021, 5:40 pm
#2449
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,324
Yep, message on the app now.
Just checked in at SYD and asked the agent if he was having problems and he said certain things weren’t functioning, especially upgrades (!).
No issues with my check-in though (Polaris, 1K status, PZ all the way SYD-SFO-EWR 👍
.
Just checked in at SYD and asked the agent if he was having problems and he said certain things weren’t functioning, especially upgrades (!).
No issues with my check-in though (Polaris, 1K status, PZ all the way SYD-SFO-EWR 👍
.
Dec 27, 2021, 5:43 pm
#2450
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,452
Dec 27, 2021, 7:02 pm
#2451
Join Date: Dec 2008
Location: SRQ
Programs: UA Plat-Million Miler (1.6MM), IHG-Plat Amb; Amex Plat-P, Marriott-Gold;Hertz Gold; Hilton-Gold
Posts: 762
FWIW-Major Boarding Scan Issues at DAY. IAD & SRQ
Oh Kind and Wise UA Flyertalkers,
FWIW,
Completed a DAY-IAD-SRQ itinerary today (12/27). Early morning in DAY, everyone was having difficulties scanning their Boarding Passes (Paper & Phones) . It wasn't chaotic and did not delay our departure. Mid Morning at IAD, the scanning issue persisted and may have played a role in our 1 hour delay, however there was an ATC hold as well. Arrived in SRQ 1 hour late and we were held on the Tarmac for 20 minutes because, according to the Captain, the 2 UA gates were having difficulty boarding passengers due to some type of Boarding Pass Scan problem. Can we bring back SHARES ?
FWIW,
Completed a DAY-IAD-SRQ itinerary today (12/27). Early morning in DAY, everyone was having difficulties scanning their Boarding Passes (Paper & Phones) . It wasn't chaotic and did not delay our departure. Mid Morning at IAD, the scanning issue persisted and may have played a role in our 1 hour delay, however there was an ATC hold as well. Arrived in SRQ 1 hour late and we were held on the Tarmac for 20 minutes because, according to the Captain, the 2 UA gates were having difficulty boarding passengers due to some type of Boarding Pass Scan problem. Can we bring back SHARES ?
Dec 27, 2021, 10:57 pm
#2452
Join Date: Nov 2008
Location: New York City
Programs: UA 1K, CX Dia, Marriott Titanium, Hilton Dia
Posts: 385
Just an add on. I had the same issues as everyone else, plus I couldn’t even check in at the kiosk in EWR without help as the screen would just freeze. They could not scan bp’s at the gate and it took forever to board. One point I didn’t see mentioned is that I have a UA credit card and couldn’t get my BP to scan on the iPads when trying to eat in EWR so that I can get my 20% discount. All in all a complete mess.
Dec 28, 2021, 6:43 am
#2453
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
Seems to be working OK now (he says with fingers crossed)
Dec 28, 2021, 8:14 am
#2454
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
Dec 29, 2021, 2:28 pm
#2455
Join Date: Apr 2009
Location: Chicago
Programs: UA 1K, 1MM; former GS
Posts: 303
Parts of the site still seem to be down. I cannot change a segment on a trip in February; get the usual error message
We are unable to process your request. Please see the message below for details.
- No flight schedule could be retrieved using your search criteria. Please use the form below to start a new search.
Dec 29, 2021, 2:36 pm
#2456
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Parts of the site still seem to be down. I cannot change a segment on a trip in February; get the usual error message
We are unable to process your request. Please see the message below for details.
- No flight schedule could be retrieved using your search criteria. Please use the form below to start a new search.
Dec 29, 2021, 4:09 pm
#2457
Join Date: Mar 2005
Posts: 233
5 pm CST United website has been down for me for the past hour or so. United.com gives access denied error message and trying to see flight status in the app gives "We're sorry, something went wrong." Was fine a little after noon EST when I left IAD but hasn't worked since I have been checking here in IAH.
Dec 29, 2021, 4:33 pm
#2458
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
No issues for me.
Dec 29, 2021, 4:37 pm
#2459
Join Date: Mar 2007
Location: KOA
Programs: UA PLAT, DL SLV
Posts: 69
I’m having troubles as well.
I flew KOA-LAX-LAS on Friday and was due to return Monday via LAX. Due to the cancellations I was forced to use HA as a backup. I changed my return flight to a different routing in January. The app let me rebook it, I paid $5 additional dollars to upgrade to a refundable fare and received the email with confirmation of ticketing.
This morning I logged in and the trip disappeared. Called the 1K line and she couldn’t see the new flights but informed me that I had a future flight credit for the amount of the original trip, including the parts I’ve already flown. Obviously a mistake but she kept arguing with me and said everything she sees is correct and I can just rebook a new trip.
I hung up and just didn’t have the energy after all this weekend’s drama to call back. I will tomorrow, hopefully things will be better. There’s no way I’m going to book a ticket using the entire credit. If that isn’t asking for trouble I don’t know what is.
I flew KOA-LAX-LAS on Friday and was due to return Monday via LAX. Due to the cancellations I was forced to use HA as a backup. I changed my return flight to a different routing in January. The app let me rebook it, I paid $5 additional dollars to upgrade to a refundable fare and received the email with confirmation of ticketing.
This morning I logged in and the trip disappeared. Called the 1K line and she couldn’t see the new flights but informed me that I had a future flight credit for the amount of the original trip, including the parts I’ve already flown. Obviously a mistake but she kept arguing with me and said everything she sees is correct and I can just rebook a new trip.
I hung up and just didn’t have the energy after all this weekend’s drama to call back. I will tomorrow, hopefully things will be better. There’s no way I’m going to book a ticket using the entire credit. If that isn’t asking for trouble I don’t know what is.
Nov 1, 2023, 11:11 pm
#2460
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
This is an archive thread, the active thread is
Consolidated: Is united.com or parts of it down? And other UA website issues
WineCountryUA
UA coModerator
Consolidated: Is united.com or parts of it down? And other UA website issues
WineCountryUA
UA coModerator
Last edited by WineCountryUA; Jan 15, 2024 at 12:58 pm