Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Aug 16, 2018, 3:39 pm
#1816
Join Date: May 2016
Location: SLC
Programs: United Gold, Hilton Silver, Hertz President's Circle
Posts: 768
For my flights last weekend, when I clicked through to see the flight status, it would only show me the first flight, and not the connection. It's always shown everything before. I found it kind of a hassle to have to go back and manually search for the second flight in order to get the status, especially when I was dealing with delays and potentially missed connections. Is this a new "feature"?
Aug 16, 2018, 8:19 pm
#1817
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,792
I can't even pull up flight statuses tonight. It keeps giving me this error after hitting search. Last time I checked that was a valid airport pairing...
Aug 18, 2018, 6:02 pm
#1818
Join Date: Jan 2004
Location: Vancouver Island
Programs: UA G, *G, Global Entry, Marriott, Hilton, Fairmont, Hyatt, Starwood etc
Posts: 315
I got a very strange itinerary summary page today, ...squished over to one side of the page. When I went on to purchase, it said Error: try later or contact agent.
Contacted agent, spent about an hour to recreate the itinerary and she came up with a much higher charge. Then tacked on additional upgrade fees (that had already been included in the original price). This was not clear on my receipt, but verified with my Pres Plus MC.
So I went back on and was able to ticket at the original price. Now on hold for 30 mins with supervisor trying to get all those charges reversed and mileage redeposited (didn't think I could do this online given the separate charges).
Gotta hate this new website iteration. Back to.bomb?
Contacted agent, spent about an hour to recreate the itinerary and she came up with a much higher charge. Then tacked on additional upgrade fees (that had already been included in the original price). This was not clear on my receipt, but verified with my Pres Plus MC.
So I went back on and was able to ticket at the original price. Now on hold for 30 mins with supervisor trying to get all those charges reversed and mileage redeposited (didn't think I could do this online given the separate charges).
Gotta hate this new website iteration. Back to.bomb?
Aug 27, 2018, 12:02 am
#1819
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,792
I can't do anything. Trying to search and book a flight, I click on "find flights" and the website does nothing. Thing is dead for revenue and award searches. 
Aug 27, 2018, 12:07 am
#1820
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Aug 27, 2018, 1:50 am
#1821
Join Date: Dec 2016
Location: San Fransisco, CA
Programs: UA 1K
Posts: 172
Aug 27, 2018, 3:34 am
#1822
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
Aug 29, 2018, 11:04 am
#1823
Join Date: May 2015
Programs: All the programs!
Posts: 1,006
Where did the filters go for flight searches?
Aug 29, 2018, 2:05 pm
#1824
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
That changed awhile back
What happened to the filter criteria on united.com
What happened to the filter criteria on united.com
Aug 29, 2018, 2:42 pm
#1825
Join Date: May 2015
Programs: All the programs!
Posts: 1,006
That changed awhile back
What happened to the filter criteria on united.com
What happened to the filter criteria on united.com
Aug 31, 2018, 10:34 am
#1826
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I just booked a European itinerary for next summer, and tried to upgrade the TATL segments with GPUs (which had R space) after ticketing. The web site upgrade function was not functional, simply stating that on line upgrades were not available.
A quick call achieved the upgrades, in < 1 minute. The agent was quite professional, but did not say anything when I commented that the on-line upgrade system wasn't working for me. Anyone else experiencing trouble with online upgrades?
A quick call achieved the upgrades, in < 1 minute. The agent was quite professional, but did not say anything when I commented that the on-line upgrade system wasn't working for me. Anyone else experiencing trouble with online upgrades?
Sep 21, 2018, 8:02 pm
#1827
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
This is odd.
I have a complicated itinerary: DCA-ORD-FRA-GVA-FRA-ORD-DCA, with several days in Chicago (both ways) and Geneva. On "Manage Reservations" that's exactly what shows up. The receipt, however, is DCA-ORD-DCA. PQDs and mileage accruals are for DCA-ORD-DCA only.
I have a complicated itinerary: DCA-ORD-FRA-GVA-FRA-ORD-DCA, with several days in Chicago (both ways) and Geneva. On "Manage Reservations" that's exactly what shows up. The receipt, however, is DCA-ORD-DCA. PQDs and mileage accruals are for DCA-ORD-DCA only.
Oct 5, 2018, 1:14 am
#1828
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,473
Search with GPU upgrade selected will not show C seatmap if R is not available and only shows lowest Y and Business Upgrade eligible columns.
Search Business fare without GPU shows seatmap, and three columns of fares, lowest Y, Business upgrade eligible, and Business
Sunday night while trip planning for February 2019, I was checking out flights to see how many seats were open on the flights presented. When I searched using GPUs for upgrade, the entire Business cabin was grayed out on flights where R space wasn’t available, but would show when R space was available. Also, the column for the Business Fare was missing entirely. Sometimes I’ll split fares with a P purchase in one direction but use a GPU for the other if R is available. The only way to see the business seat map is to select business/first for your search. This is still happening tonight and it is making planning very difficult. Web support was not helpful at all.
Last edited by Pat89339; Oct 5, 2018 at 1:29 am
Oct 10, 2018, 10:39 am
#1829
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
This has been happening for the past week for me...
*also happens using the "new" version of the website's home page
**I clear my cookies, cache and history every time after I log out but for "you know what" and giggles, I tried the above without clearing everything and it still happens
- I go to United's website
- Switch to classic view*
- Log in and answer my security questions**
- My account info, reservations and etc is all displayed as normal
- I click on a reservation and it displays normally
- I click on my account to see my numbers, posted flights and etc
- I am asked to log in again complete with having to answer my security questions
*also happens using the "new" version of the website's home page
**I clear my cookies, cache and history every time after I log out but for "you know what" and giggles, I tried the above without clearing everything and it still happens
Oct 10, 2018, 10:58 am
#1830
Join Date: Jun 2002
Location: Various tier levels of frequent flyer/hotel plans received for bellyaching about minor flaws in the service I received.
Posts: 610
The new version of the site seems to be broken in Safari. If I switch to the classic version, things work. New version works fine in Chrome.