Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Jun 12, 2018, 12:35 am
#1771
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,423
I have the problem with WAS (but not IAD or DCA).
Jun 13, 2018, 11:58 am
#1772
Join Date: Dec 2002
Location: Springfield,MO,USA
Programs: UA 1K MM, HH Diamond, Marriott Lifetime Titanium
Posts: 1,604
View Current Reservation
! We were not able to find any available seats meeting your requirements. You may modify your search criteria, or call 1-800-UNITED-1 (1-800-864-8331) within the U.S. or Canada; elsewhere contact your local United Reservations Office.
Shown at top when I view an existing reservation on united.com for which I already have seat assignments. I was just viewing the reservation, not changing seats.
Message does not appear when using United App on Android or IOS.
Shown at top when I view an existing reservation on united.com for which I already have seat assignments. I was just viewing the reservation, not changing seats.
Message does not appear when using United App on Android or IOS.
Jun 13, 2018, 1:21 pm
#1773
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,105
Is search down for anyone today? Trying to search for an award ticket from Washington to London, but whenever I do, I get:
We’re sorry, but united.com was unable to complete your request.
- Please try again later or contact Web Support in the U.S. and Canada at 1-800-260-1952, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.
Jun 13, 2018, 1:59 pm
#1774
Join Date: Jun 2018
Posts: 376
Try inputting the full names Washington, DC, US (WAS - All Airports) and London, GB (LON - All Airports) instead of WAS and LON everywhere. (Select them from the drop down menu). That does the trick for me. Also, be aware that if you modify a previous search, the computer auto-fills the blanks with WAS and LON so you have to change them back to the full name. Many of the other 3-letter codes seem to work OK without the full name.
Jun 13, 2018, 4:06 pm
#1775
Join Date: Dec 2009
Location: AUS
Posts: 248
I am getting the same error messages with LON. Frustrating. Using Chrome.
Jun 13, 2018, 5:42 pm
#1776
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
I've been searching for flights to LHR with no issue today. I also tried LON with no issue. Just fyi, Searching for LON didn't return any flights other than to LHR.
Jun 13, 2018, 8:20 pm
#1777
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,359
New "trap" I hadn't previously recognized.
Was looking at a return trip on united.com.
At the "Departure: Select your flight", the cheapest P fare was offered at $4272 ("All fares shown are the total price roundtrip, per person.")
I knew this to be incorrect, as I already had done a "Are your dates flexible? Find low fares +/- 3 days" search.
Was looking at a return trip on united.com.
At the "Departure: Select your flight", the cheapest P fare was offered at $4272 ("All fares shown are the total price roundtrip, per person.")
I knew this to be incorrect, as I already had done a "Are your dates flexible? Find low fares +/- 3 days" search.
Low and behold, after selecting the "$4272" option as a departure, the "Return: Select your flight" comes up with the much lower "$2330" choice.
I don't think I saw this flaw before. Another united.com bug?
I don't think I saw this flaw before. Another united.com bug?
Jun 13, 2018, 8:35 pm
#1778
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
New "trap" I hadn't previously recognized.
Was looking at a return trip on united.com.
At the "Departure: Select your flight", the cheapest P fare was offered at $4272 ("All fares shown are the total price roundtrip, per person.")
I knew this to be incorrect, as I already had done a "Are your dates flexible? Find low fares +/- 3 days" search.
Was looking at a return trip on united.com.
At the "Departure: Select your flight", the cheapest P fare was offered at $4272 ("All fares shown are the total price roundtrip, per person.")
I knew this to be incorrect, as I already had done a "Are your dates flexible? Find low fares +/- 3 days" search.
Low and behold, after selecting the "$4272" option as a departure, the "Return: Select your flight" comes up with the much lower "$2330" choice.
I don't think I saw this flaw before. Another united.com bug?
I don't think I saw this flaw before. Another united.com bug?
Jun 13, 2018, 9:19 pm
#1779
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,359
BTW, since when did I become the original poster of this thread? Was there a truncation done?
Jun 14, 2018, 11:31 am
#1780
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Jun 16, 2018, 9:23 am
#1781
Join Date: Nov 2016
Posts: 532
United Website Issue With Safari?
I looked through the first few pages of threads and didn't see this topic, so I apologize if this has already been discussed.
The United website works up until the point I click search to find a ticket then it gives the below message. Is anyone else having this issue?We’re sorry, but united.com was unable to complete your request.
The United website works up until the point I click search to find a ticket then it gives the below message. Is anyone else having this issue?We’re sorry, but united.com was unable to complete your request.
- Please try again later or contact Web Support in the U.S. and Canada at 1-800-260-1952, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.
Last edited by WineCountryUA; Jun 16, 2018 at 10:22 am Reason: merged into existing master thread
Jun 16, 2018, 10:19 am
#1782
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,000
I looked through the first few pages of threads and didn't see this topic, so I apologize if this has already been discussed.
The United website works up until the point I click search to find a ticket then it gives the below message. Is anyone else having this issue?
The United website works up until the point I click search to find a ticket then it gives the below message. Is anyone else having this issue?
We’re sorry, but united.com was unable to complete your request.
- Please try again later or contact Web Support in the U.S. and Canada at 1-800-260-1952, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.
Jun 16, 2018, 10:21 am
#1783
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Jun 16, 2018, 1:07 pm
#1784
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,336
I looked through the first few pages of threads and didn't see this topic, so I apologize if this has already been discussed.
The United website works up until the point I click search to find a ticket then it gives the below message. Is anyone else having this issue?We’re sorry, but united.com was unable to complete your request.
The United website works up until the point I click search to find a ticket then it gives the below message. Is anyone else having this issue?We’re sorry, but united.com was unable to complete your request.
- Please try again later or contact Web Support in the U.S. and Canada at 1-800-260-1952, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.
If doing a regular search, then I agree it's a glitch. You can try a diff browser or clear cookies.
Edit: I just got the same error this morning with an award search I know has space. Happened a few times (even in incognito) and then went back to normal. Did not have to clear cookies or switch browser. So looks like a UA issue. Just keep trying or come back later I guess.
Last edited by sexykitten7; Jun 18, 2018 at 6:47 am Reason: Update 6/18
Jun 17, 2018, 5:43 am
#1785
Join Date: Nov 2016
Posts: 532
I'm trying to figure out if I can allow it for just the united website and disallow for others as a general rule.
*UPDATE*
Now I'm getting the same error message even with the block pop up windows box un-checked. scratch head
Last edited by WineCountryUA; Jun 17, 2018 at 10:08 am Reason: merging update / consecutive posts by same member