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Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]

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Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]

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Old Oct 15, 2018, 2:47 pm
  #1846  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Originally Posted by pushmyredbutton
Anyone else having issues with UA limiting the number of searches you can do? This has been happening for the past couple weeks when logged in and doing rapid searches for R availability. After the 4th or 5th search, I get an error (or access denied page) which causes me to go back to the homepage and start again..... .
Sounds potentially like an anti-robot detection.
WineCountryUA is offline  
Old Oct 15, 2018, 2:57 pm
  #1847  
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Join Date: Mar 2014
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Originally Posted by pushmyredbutton
Anyone else having issues with UA limiting the number of searches you can do? This has been happening for the past couple weeks when logged in and doing rapid searches for R availability. After the 4th or 5th search, I get an error (or access denied page) which causes me to go back to the homepage and start again.

Quite annoying. Attached is an example of the pop-up I've been getting.
I've gotten that in the past when doing multiple searches and/or looking up flight statuses.
TomMM is offline  
Old Oct 15, 2018, 4:48 pm
  #1848  
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Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,422
Happened to me several months ago when collating R space. Unclear if deliberate or not.
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Old Oct 15, 2018, 9:32 pm
  #1849  
 
Join Date: Sep 2005
Programs: UA gold; WN A; PC plat; Marriott Gold
Posts: 425
had trouble with the subscriptions page this morning (hourglass shows the page is loading but it never loads) as well as with buying a monthly wifi subscription. took a handful of attempts and finally was able to buy a monthly wifi subscription.
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Old Oct 18, 2018, 11:54 am
  #1850  
 
Join Date: May 2015
Programs: All the programs!
Posts: 1,006
Wink

The people sitting in aisle F are going to be so jealous of their neighbors in Polaris seats.
Btw, I was #3 on the upgrade list and #1 & 2 cleared.

oopl is offline  
Old Oct 18, 2018, 12:30 pm
  #1851  
 
Join Date: May 2016
Location: SLC
Programs: United Gold, Hilton Silver, Hertz President's Circle
Posts: 768
So today if I look at my Mileage Plus activity, it only shows my redemptions, and no other activity. The balance appears to be correct. Is this just me or a general issue right now?
BBSHOPSINGER is offline  
Old Oct 18, 2018, 12:47 pm
  #1852  
 
Join Date: Aug 2018
Location: STL
Programs: UA Plat
Posts: 72
Not just you. I see the same issue as well.
Lynnie_Bee is offline  
Old Oct 18, 2018, 12:59 pm
  #1853  
 
Join Date: Jan 2000
Location: SMF
Programs: UA 1K MM, AA EXP
Posts: 1,537
Account activity showing only Awards and upgrades. no miles. For me anyway. This is new. I have expereinced also most of the complaints others have up thread.

Lurker
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Old Oct 18, 2018, 3:59 pm
  #1854  
 
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.7MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,317
Same for me, awards and redemptions, no earned miles.
JNelson113 is offline  
Old Oct 18, 2018, 4:20 pm
  #1855  
 
Join Date: Feb 2004
Posts: 518
Same here. Really don't like the new web page layout.
B747SP is offline  
Old Oct 20, 2018, 8:06 am
  #1856  
 
Join Date: Aug 2018
Location: STL
Programs: UA Plat
Posts: 72
My data showed back up yesterdays for the details. Hopefully the rest of you will get yours back soon.
Lynnie_Bee is offline  
Old Oct 24, 2018, 10:30 pm
  #1857  
 
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
Still seeing this....

Originally Posted by nwflyboy
UA website currently shows zero award inventory between any two airports in the world, on all dates, in all cabins.

"We were not able to find any available seats meeting your requirements."

Now THAT'S a devaluation.

(Doesn't have anything to do with one's browser - tried multiple browsers on multiple computers).
This issues has persisted for many weeks, at least for me. Multiple browsers, multiple computers, multiple operating systems, the error is consistent and persistent, 100% repeatable.

The issue occurs when you are searching for one-way award inventory + using either the (grammatically awkwardly named) "calendar shop" in basic search, or "my dates are flexible" in Advanced Search. No matter what route I enter (between any two airports in the world, on any date, just 1 seat in any class), it barfs up the error: "We were not able to find any available seats meeting your requirements."

If you search as a round-trip with the same date for the outbound leg, and add a throw-away date for round trip return (or a one-way without using "calendar shop" or "my dates are flexible"), then award inventory loads as I would expect.

For me at least, this is a huge broken function, really obvious and a bit shocking (it's been this way for a month).

Is this just my account that's so badly hosed (and has been for a month), or are others seeing the same issue? Thanks.
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Old Oct 25, 2018, 12:39 pm
  #1858  
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Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
Question

Sending itineraries from united.com to gmail used to result in calendar entries being created. This used to work but no longer happens. I've made sure that the proper "accept events from gmail" box is checked, that email is sent directly from United, etc. Gmail definitely recognises the confirmation as it lists the flights and updates the status for them within gmail. This, however, never gets as far as my calendar.

Des anyone have any idea what could be wrong? Does anyone else have this problem?
Xyzzy is offline  
Old Oct 25, 2018, 1:43 pm
  #1859  
 
Join Date: Jul 2009
Location: WAS
Programs: UA Silver, Marriott Gold, IHG Silver, Hilton Silver, Hertz PC, National Exec Elite, Avis PC
Posts: 1,295
Originally Posted by Xyzzy
Sending itineraries from united.com to gmail used to result in calendar entries being created. This used to work but no longer happens. I've made sure that the proper "accept events from gmail" box is checked, that email is sent directly from United, etc. Gmail definitely recognises the confirmation as it lists the flights and updates the status for them within gmail. This, however, never gets as far as my calendar.

Des anyone have any idea what could be wrong? Does anyone else have this problem?
For some reason I thought it was my device doing this not Google itself. Although maybe it is both because I sometimes see flights show up as much as 3 times in my phone calendars.

The website is saying my next trip is to ZRH. It isn't nor do I have any plans to go there anytime soon.
Say Vandelay is offline  
Old Oct 27, 2018, 2:18 pm
  #1860  
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Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,346
Originally Posted by Xyzzy
Sending itineraries from united.com to gmail used to result in calendar entries being created. This used to work but no longer happens. I've made sure that the proper "accept events from gmail" box is checked, that email is sent directly from United, etc. Gmail definitely recognises the confirmation as it lists the flights and updates the status for them within gmail. This, however, never gets as far as my calendar.

Des anyone have any idea what could be wrong? Does anyone else have this problem?
So I did have this problem, I don't any longer and I have no clue why. My only workaround (if you can call it that) was to go into the United app and click on "Add to calendar" or similar.
Silver Fox is offline  


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