Just got off the phone with United. First agent was 100% clueless, had no idea that anything was wrong. I told her that their website was telling me there are no award seats to anywhere in the world at any price. Long pause. She transferred me so the Premiere line. That agent confessed there was some system upgrade going on overnight. He asked me for details on what I was searching on. I gave them. He said he was getting errors to, and he could find no award seats to anywhere in the world either
He had no ETA for their system work to be completed, and suggested I wait 24 hours. Oy vey.