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UA award booking, change questions / issues / routing / excursionist problems / help

Old Jan 19, 2017, 10:23 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Main Impact
  • No more free stopover - replaced with Excursionist Perk
  • Agents no longer have the ability to find routings or build itineraries that do not show up on united.com
  • Manually constructing trips using multi-city search results in multiple award fares being charged
  • Changing any segment basically requires current availability for all existing Os&Ds in the PNR (as if a brand new booking is made)
  • Singapore Airlines segments are priced separately (add-ons)

Useful Links
EveryDay Awards - UA MP award changes 1 Nov 2017 (Everyday award/dynamic price, No RTW, No Show fee,..)
principle change - Standard awards being replaced by "EveryDay Award" with variable pricing

What is the Excursionist Perk?
The Excursionist Perk is a free one-way award within select multi-city itineraries. Members who book an itinerary with three or more one-way awards will be eligible to receive one of those one-way awards for free, if it meets all of these conditions:
The Excursionist Perk cannot be in the MileagePlus defined region where your travel originates. (For example, if your journey begins in North America, you will only receive the Excursionist Perk if travel is within a region outside of North America.)
  • Travel must end in the same MileagePlus defined region where travel originates.
  • The origin and destination of the Excursionist Perk is within a single MileagePlus defined region.
  • The cabin of service and award type of the free one-way award is the same or lower than the one-way award preceding it.
  • If two or more one-way awards qualify for this benefit, only the first occurrence will be free.


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UA award booking, change questions / issues / routing / excursionist problems / help

Old Feb 19, 2024, 12:56 pm
  #1081  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,281
Originally Posted by njwatson32
I have a one-way award booking MUC-BCN-SFO in October. I booked it as multi-city despite being a same-day connection: MUC-BCN in X for 8.8k, BCN-SFO in JN for 90k. (Aside: Never seen JN that low for EU - West Coast before.)

I thought that I'd be able to just drop the MUC-BCN leg for an 8.8k refund if I wanted to, but when I went to test it out on the site it wants to reprice the whole thing at the current JN price (200k+). Is there any hope of getting an agent that would honor the 90k for me (or even just drop the first segment without the refund)? If the answer is still no, would a hypothetical future schedule change help?
As a single (including multi-city) ticket, voluntarily changing a segment leads to a reprice.
A schedule change can allow routing changes but generally origin or destination of up to 250 miles. If a schedule impacts the connection, UA may be willing to drop that first segmemnt without a repricing.
WineCountryUA is offline  
Old Feb 19, 2024, 3:29 pm
  #1082  
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Originally Posted by njwatson32
Is there any hope of getting an agent that would honor the 90k for me (or even just drop the first segment without the refund)? If the answer is still no, would a hypothetical future schedule change help?
There’s always a chance, but the policy is to reprice.

Originally Posted by WineCountryUA
As a single (including multi-city) ticket, voluntarily changing a segment leads to a reprice.
A schedule change can allow routing changes but generally origin or destination of up to 250 miles. If a schedule impacts the connection, UA may be willing to drop that first segmemnt without a repricing.
MUC-BCN is almost 700 miles. The schedule change would almost certainly have to be something that made that connection virtually impossible and where no good alternatives were available.

Last edited by WineCountryUA; Feb 20, 2024 at 10:33 am Reason: split post
jsloan is offline  
Old Feb 20, 2024, 5:41 pm
  #1083  
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Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
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Posts: 35,559
Originally Posted by ArnoldB
Is it unusual that there is literally NO (saver / *A partner program) award availability whatsoever for PPT-SFO? I have a hard time imaging all the saver award space for the next 365 days was already snatched up. And I also see that a lot of upcoming flights still have a lot of space in business class.
United does not release seats on every flight. It could be that UA expects to be able to sell all of those seats and has nt released (m)any seats on that route.
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Old Feb 20, 2024, 5:46 pm
  #1084  
 
Join Date: Apr 2003
Location: San Francisco Penninsula
Programs: Bear Backers
Posts: 953
Sometimes they reduce the miles required but not all the way. Example is a Melbourne to sfo direct flight which costs 250,000 one way in business. Sometimes that drops to 200,000. We grabbed the outgoing for a trip to auckland and are now watching hopefully reductions happen when next feb appears. We have to fly on a Wednesday so there might be hope. Idid see 100 k once but have no idea why. Usually within a month of travel
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Old Feb 20, 2024, 7:08 pm
  #1085  
 
Join Date: Apr 2008
Location: RDU
Posts: 5,305
Originally Posted by Xyzzy
United does not release seats on every flight. It could be that UA expects to be able to sell all of those seats and has nt released (m)any seats on that route.
I know there are tricks to check inventory. Is there any way to automate the checking of award availability?
zitsky is offline  
Old Feb 21, 2024, 2:13 pm
  #1086  
 
Join Date: Apr 2004
Programs: AA, UA, SQ, VA, QF, AF, BA
Posts: 2,867
United is currently driving me crazy with re-issuing tickets that have flight time changes of 3-5 minutes. Nothing else changed. The routing is LIM-PTY on Copa PTY-IST-GZT on TK.
Is this normal?

I noticed that Copa has 4 flights from LIM-PTY. I am on the 06:45 flight. I was ok with this because I thought I would have lounge access in LIM being a Biz ticket. Apparently there is no *A lounge in LIM. And Amex cancelled my PP membership that came with my Hilton Surpass so I have no lounge access. I would prefer to go on the 02:25 flight and sleep on the plane and have lounge access in PTY as a J class ticket on TK. The problem seems to be that there is no current availability for the TK flights although the Copa flights are wide open. So I can't change it online. I would be at the airport anyways so I was going to try getting Copa to let me on the earlier flight when they have airport control. Is this possible?
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Old Feb 21, 2024, 6:00 pm
  #1087  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,281
Originally Posted by Tiki
United is currently driving me crazy with re-issuing tickets that have flight time changes of 3-5 minutes. Nothing else changed. The routing is LIM-PTY on Copa PTY-IST-GZT on TK.
Is this normal? ...
UA is not the problem, it is the operating carriers making these changes, UA is just notifying you of what the operating carriers are doing.
These ticket re-issues can cause problems with partner flights.
Originally Posted by Tiki
Apparently there is no *A lounge in LIM. ...
check if CM uses the same contact lounge for business class as UA does -- Sumaq VIP
Originally Posted by Tiki
So I can't change it online. I would be at the airport anyways so I was going to try getting Copa to let me on the earlier flight when they have airport control. Is this possible?
That is a question for the CM/COPA forum, but the concept of standby for an earlier flight is rare outside of the USA. {perhaps CM's history with UA , CM might have adopted standby)
Copa same day change/standby rules?
WineCountryUA is offline  
Old Feb 22, 2024, 7:05 am
  #1088  
 
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 7,079
This is a new to me.
The first two segments are on UA in XN. The rest of this one-way trip are on a partner . The fare class is available if you just search AAA-CCC of UA segments. However, XN is not available for AAA-BBB but available for BBB-CCC if searching separately. So, I had to call Web Support to get the award trip booked. It was annoying because it took a long time to do so.
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Old Feb 22, 2024, 7:51 am
  #1089  
 
Join Date: Apr 2008
Location: RDU
Posts: 5,305
I booked PP award RDU-SFO. December 2024. Chose exit row. Paid. Then issued refund for exit row. 160,000 one way total for two pax. Too much compared to 60,000 for return.

I was thinking to book PP award SFO-RDU January 2025. 60,000 total one way for two pax. No reason to do it now but why not? But if I want exit row again what is the proper way?

Any chance miles for outbound RDU-SFO will go down in the next 10 months?

I know I may lose PP but if that happens maybe we just do economy exit row.

We are thinking of maybe United in Polaris SFO-Asia paying cash if prices come down.
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Old Feb 22, 2024, 5:01 pm
  #1090  
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
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Posts: 52,224
Originally Posted by zitsky
Is there any way to automate the checking of award availability?
Isn't that what children are for?

Originally Posted by WineCountryUA
UA is not the problem, it is the operating carriers making these changes, UA is just notifying you of what the operating carriers are doing.
In this case, I'm sure the problem is with TK. I have the same issue with TK tweaking their schedules.

Last edited by WineCountryUA; Feb 22, 2024 at 5:05 pm Reason: merged consecutive posts by same member
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Old Feb 24, 2024, 2:26 pm
  #1091  
 
Join Date: Jan 2022
Posts: 11
Hi, I booked a BKK-NRT flight (I class on TG) a while ago with the hope of adding the NRT-US leg when I inventory opens up close to departure. UA has now opened up NRT-SFO in I. The flights (BKK-NRT-SFO) show up in the change flight results but cannot be priced - see screenshot below. All the other change options can be priced correctly (i.e. same TG flight in I class + JN class on UA for 200K miles). Any idea why this might be the case? I thought it could be due to MCT violation at NRT (65 minutes), but ExpertFlyer shows that TG->UA at NRT has MCT of 45 minutes, and this itinerary shows up in ExpertFlyer's flight availability search so it appears valid. I know I would have to try calling but wanted to ask here first. Thank you!


Last edited by runmilerun; Feb 24, 2024 at 2:36 pm
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Old Feb 24, 2024, 3:09 pm
  #1092  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,281
Originally Posted by runmilerun
Hi, I booked a BKK-NRT flight (I class on TG) a while ago with the hope of adding the NRT-US leg when I class opens up close to departure. UA has now opened up NRT-SFO in I.
Are you doing a change flight or a brand new Itin?
Is there present new I space on the TG flight.?

Adding a segment to an existing itin will usually be a problem unless new inventory. Many partners do not recognize award changes without new inventory.
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Old Feb 25, 2024, 12:05 pm
  #1093  
 
Join Date: Jan 2022
Posts: 11
Originally Posted by WineCountryUA
Are you doing a change flight or a brand new Itin?
Is there present new I space on the TG flight.?

Adding a segment to an existing itin will usually be a problem unless new inventory. Many partners do not recognize award changes without new inventory.
I'm using the change flight function (not a brand new search) precisely because there is no I inventory now on TG. Have done this several times before without issue (i.e., keep an existing itin on NH/LH/etc and adding new segments later using the change flight function).

I understand that there could be issues if the partners don't allow change. But in this case, UA is displaying plenty of change flight options that allow me to keep the original TG flight in I, but only with a new UA leg in JN (200K miles) and not I (~110K miles). See screenshots below. So partner rules/restrictions don't appear to be an issue here. I find it interesting and wonder if it's a bug - why would the option even show up if it's not available across cabins? why is this the only option that is not bookable?


Last edited by runmilerun; Feb 25, 2024 at 12:20 pm
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Old Feb 25, 2024, 5:27 pm
  #1094  
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call UA. While most agents don't like constructing award tickets these days, you might get lucky.
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Old Feb 26, 2024, 9:34 am
  #1095  
 
Join Date: Jan 2013
Location: Houston
Programs: UA - 1K, Marriott - Gold, Hilton - Gold, Global Entry,
Posts: 634
I searched for award tickes in F from OGG - IAH on Jun 26 and found one ticket that showed up as mixed cabin for 50k miles as a "Premiers Save" but when i select it, every segment is in Y and it shows up as "XN" if i select it to book it. Is this a common occurence? Any idea why none of the segments are showing up in F?
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