Last edit by: WineCountryUA
Main Impact
Useful Links
EveryDay Awards - UA MP award changes 1 Nov 2017 (Everyday award/dynamic price, No RTW, No Show fee,..)
principle change - Standard awards being replaced by "EveryDay Award" with variable pricing
What is the Excursionist Perk?
Previous thread -- UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings or build itineraries that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment basically requires current availability for all existing Os&Ds in the PNR (as if a brand new booking is made)
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
EveryDay Awards - UA MP award changes 1 Nov 2017 (Everyday award/dynamic price, No RTW, No Show fee,..)
principle change - Standard awards being replaced by "EveryDay Award" with variable pricing
What is the Excursionist Perk?
The Excursionist Perk is a free one-way award within select multi-city itineraries. Members who book an itinerary with three or more one-way awards will be eligible to receive one of those one-way awards for free, if it meets all of these conditions:
The Excursionist Perk cannot be in the MileagePlus defined region where your travel originates. (For example, if your journey begins in North America, you will only receive the Excursionist Perk if travel is within a region outside of North America.)
The Excursionist Perk cannot be in the MileagePlus defined region where your travel originates. (For example, if your journey begins in North America, you will only receive the Excursionist Perk if travel is within a region outside of North America.)
- Travel must end in the same MileagePlus defined region where travel originates.
- The origin and destination of the Excursionist Perk is within a single MileagePlus defined region.
- The cabin of service and award type of the free one-way award is the same or lower than the one-way award preceding it.
- If two or more one-way awards qualify for this benefit, only the first occurrence will be free.
Previous thread -- UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
UA award booking, change questions / issues / routing / excursionist problems / help
#1
Original Poster
Join Date: Aug 2009
Location: Honolulu, HI
Programs: UA 1K 1MM, AA Exec Plat
Posts: 1,240
Who is responsible for rebooking on partner award cancelation?
We have a flight booked from Tel Aviv (TLV) to Los Angeles (LAX) via Istanbul (IST) using United Airlines award miles, but it's operated by Turkish Airlines. The TLV to IST segment was canceled. I still want to travel from IST to LAX. United's 1K desk suggested calling Turkish Airlines to remove the canceled segment, but Turkish Airlines responded that they can't modify the ticket and that United should reissue it. I'm confused about who is responsible for rebooking us.
Luckily I have two months before travel but need some clarity on who to push.
Thanks!
Luckily I have two months before travel but need some clarity on who to push.
Thanks!
#2
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 22,114
We have a flight booked from Tel Aviv (TLV) to Los Angeles (LAX) via Istanbul (IST) using United Airlines award miles, but it's operated by Turkish Airlines. The TLV to IST segment was canceled. I still want to travel from IST to LAX. United's 1K desk suggested calling Turkish Airlines to remove the canceled segment, but Turkish Airlines responded that they can't modify the ticket and that United should reissue it. I'm confused about who is responsible for rebooking us.
Luckily I have two months before travel but need some clarity on who to push.
Thanks!
Luckily I have two months before travel but need some clarity on who to push.
Thanks!
#3
Join Date: Mar 2014
Location: America!
Programs: Hilton Diamond, Hyatt Explorist Caesars Wyndham Diamond, MGM Gold
Posts: 252
Booked DEN-ORD on UA Economy booked using TK miles, then connecting ORD-ZRH-DEL on LX Business booked using Lifemiles. It was not showing when searched together anywhere (UA, TK, LM, etc) so had to book separate.
Can the UA agent at DEN through check bags all the way to DEL? That way, no fee for bags, and don't have to go through the hassle of picking up bags at ORD, wait for LX counter to open and recheck.
Can the UA agent at DEN through check bags all the way to DEL? That way, no fee for bags, and don't have to go through the hassle of picking up bags at ORD, wait for LX counter to open and recheck.
#4
Moderator: Trip Reports
Join Date: Jul 2009
Location: Denver, CO
Programs: UA GS-2MM, Marriott Ambassador
Posts: 3,780
Booked DEN-ORD on UA Economy booked using TK miles, then connecting ORD-ZRH-DEL on LX Business booked using Lifemiles. It was not showing when searched together anywhere (UA, TK, LM, etc) so had to book separate.
Can the UA agent at DEN through check bags all the way to DEL? That way, no fee for bags, and don't have to go through the hassle of picking up bags at ORD, wait for LX counter to open and recheck.
Can the UA agent at DEN through check bags all the way to DEL? That way, no fee for bags, and don't have to go through the hassle of picking up bags at ORD, wait for LX counter to open and recheck.
Do you hold any status on UA?
If you've booked economy on UA, the agent "should" be able to tag your bags all the way thru given the interline agreement between UA and LX however you will be given the baggage allowance that your fare/status entitles you on UA. This could be one bag. The fact that you then might have a higher allowance on LX due to Business Class wont matter. I suppose it depends on the agent. And given the multi stop itinerary, unless you don't want to discover your bags in Siberia in 9 months, I'd put an airtag in everything!
#5
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 22,114
If you've booked economy on UA, the agent "should" be able to tag your bags all the way thru given the interline agreement between UA and LX however you will be given the baggage allowance that your fare/status entitles you on UA. This could be one bag. The fact that you then might have a higher allowance on LX due to Business Class wont matter. I suppose it depends on the agent. And given the multi stop itinerary, unless you don't want to discover your bags in Siberia in 9 months, I'd put an airtag in everything!
#6
Join Date: Mar 2014
Location: America!
Programs: Hilton Diamond, Hyatt Explorist Caesars Wyndham Diamond, MGM Gold
Posts: 252
I'm no expert so someone smarter than me hopefully chimes in.
Do you hold any status on UA?
If you've booked economy on UA, the agent "should" be able to tag your bags all the way thru given the interline agreement between UA and LX however you will be given the baggage allowance that your fare/status entitles you on UA. This could be one bag. The fact that you then might have a higher allowance on LX due to Business Class wont matter. I suppose it depends on the agent. And given the multi stop itinerary, unless you don't want to discover your bags in Siberia in 9 months, I'd put an airtag in everything!
Do you hold any status on UA?
If you've booked economy on UA, the agent "should" be able to tag your bags all the way thru given the interline agreement between UA and LX however you will be given the baggage allowance that your fare/status entitles you on UA. This could be one bag. The fact that you then might have a higher allowance on LX due to Business Class wont matter. I suppose it depends on the agent. And given the multi stop itinerary, unless you don't want to discover your bags in Siberia in 9 months, I'd put an airtag in everything!
Assuming that no layover is overnight or longer than 12 hours, they can -- arrive earlier at the airport than normal, though, as they may have to get the help desk involved.
I agree that status makes it easier. However, the way that the connecting flights get put into their system mean two things. 1 - UA's computers will see the destination as DEL, not ORD, and adjust the luggage charge accordingly, and 2 - UA often seems to use the highest cabin along the booking for its computation. I won't promise -- I'm not sure if we have any data points involving Y->J where the only J flight is on a partner airline -- but I think there's a good chance OP would get UA's J allowance to DEL.
I agree that status makes it easier. However, the way that the connecting flights get put into their system mean two things. 1 - UA's computers will see the destination as DEL, not ORD, and adjust the luggage charge accordingly, and 2 - UA often seems to use the highest cabin along the booking for its computation. I won't promise -- I'm not sure if we have any data points involving Y->J where the only J flight is on a partner airline -- but I think there's a good chance OP would get UA's J allowance to DEL.
No status and no UA card too
Layover in ORD is 7.5 hours and ZRH is 90 mins
Flight from DEN is at 7 AM. I am super close to the airport. So can I go the day before at 9 PM or so and set things up? Or even print tags if allowed?
![Big Grin](https://www.flyertalk.com/forum/images/smilies/biggrin.gif)
#7
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,766
Consolidated "How Early Can I Check My Luggage Before a UA Flight?" Thread [Merged]
#9
Join Date: Apr 2009
Posts: 183
By not following up immediately, you probably do not have a ticket if not confirmation in 48 hours by BR. BR has long forgotten about this and is doing nothing. And without your approval, the change to UA was likely not executed. ASAP get on the phone or you are likely to be very disappointed come February.
#10
Join Date: Apr 2021
Posts: 33
I'm having a hard time finding a flight from Italy to the west coast in J, specifically on October 6. Could travel on the 5th, but otherwise not flexible due to work schedules. I realize we're behind the ball and the lack of flexibility is a real challenge, but we didn't know about this trip at schedule open unfortunately. I feel like I've checked all routes from Europe to North America and nada. Right now I booked a truly horrendous itinerary that I probably wouldn't ever actually take - FCO to BRU to IAD to LAX that is 30+ hours. I'm debating whether the better outcome would be to keep this and hope for a schedule change OR book an economy ticket (MXP - VIE - LAX or MXP - MUC - LAX) for ~44k / person and hoping last minute availability J opens on LH. Thoughts?
#11
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 22,114
I'm having a hard time finding a flight from Italy to the west coast in J, specifically on October 6. Could travel on the 5th, but otherwise not flexible due to work schedules. I realize we're behind the ball and the lack of flexibility is a real challenge, but we didn't know about this trip at schedule open unfortunately. I feel like I've checked all routes from Europe to North America and nada. Right now I booked a truly horrendous itinerary that I probably wouldn't ever actually take - FCO to BRU to IAD to LAX that is 30+ hours. I'm debating whether the better outcome would be to keep this and hope for a schedule change OR book an economy ticket (MXP - VIE - LAX or MXP - MUC - LAX) for ~44k / person and hoping last minute availability J opens on LH. Thoughts?
#12
Join Date: Nov 2008
Programs: UA MM
Posts: 409
I have a UA Y award in June using the Excursionist Perk CHO - BEG - CDG - CHO, ticketed last week
In my Inbox today is generic eticket receipt and CDG - CHO has been changed to 5-hour earlier UA flight
Nothing at website indicating Schedule Change to approve, it just shows the new ticket
With this schedule change, how much flexibility will UA offer me on rebooking? Is it just with the CDG - CHO or can I also ask for changes to the other legs (both which include LH)?
In my Inbox today is generic eticket receipt and CDG - CHO has been changed to 5-hour earlier UA flight
Nothing at website indicating Schedule Change to approve, it just shows the new ticket
With this schedule change, how much flexibility will UA offer me on rebooking? Is it just with the CDG - CHO or can I also ask for changes to the other legs (both which include LH)?
#13
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 22,114
Any changes involving LH would require LH inventory. If you change the outbound by a day, you might be able to change the other flights by a day to correspond -- but that only really buys you anything for flights on UA metal, where you'd be able to ignore any mileage difference. Anything beyond that seems like a stretch.
#14
Join Date: Aug 2020
Posts: 43
Any fee for changing/cancelling international origin UA award flight?
Can anyone confirm by experience? I know United has removed change fees for award flights, but in places on their site there is still text saying "no fee to cancel or make changes for trips originating in the United States", which implies there IS a fee for changing non-US originating flights, but they never outright say so.
I want to create a round trip award (TPA-ZUR), and I found a great outbound available leg which I jumped on right away (as a one-way outbound) just to make sure I get it. The availability for my return options still stink, or rather, good ones (nonstop) that appear give me "due to rapid changes in partner availability, this is no longer available". I'm also quite uncertain and flexible on the return leg date, so there are decent odds my first chosen date will be wrong. It looks like none of the options both ways are operated by United, but either by Lufthansa, Edelweiss, or Discover.
If I build the trip as two separate one-way United award tickets, will I get hit with a UA change fee if buy the ZUR-TPA return leg as a one-way and later need to change/cancel the return leg (different date, or find a better routing)? And if I buy as a round trip, and fly the outbound, but need to later change the return leg ZUR-TPA, do I face the same fee problem anyway for subsequent changes? (like if they make me cancel and buy a new one-way as a return leg anyway)
I want to create a round trip award (TPA-ZUR), and I found a great outbound available leg which I jumped on right away (as a one-way outbound) just to make sure I get it. The availability for my return options still stink, or rather, good ones (nonstop) that appear give me "due to rapid changes in partner availability, this is no longer available". I'm also quite uncertain and flexible on the return leg date, so there are decent odds my first chosen date will be wrong. It looks like none of the options both ways are operated by United, but either by Lufthansa, Edelweiss, or Discover.
If I build the trip as two separate one-way United award tickets, will I get hit with a UA change fee if buy the ZUR-TPA return leg as a one-way and later need to change/cancel the return leg (different date, or find a better routing)? And if I buy as a round trip, and fly the outbound, but need to later change the return leg ZUR-TPA, do I face the same fee problem anyway for subsequent changes? (like if they make me cancel and buy a new one-way as a return leg anyway)
#15
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,766
....
If I build the trip as two separate one-way United award tickets, will I get hit with a UA change fee if buy the ZUR-TPA return leg as a one-way and later need to change/cancel the return leg (different date, or find a better routing)? And if I buy as a round trip, and fly the outbound, but need to later change the return leg ZUR-TPA, do I face the same fee problem anyway for subsequent changes? (like if they make me cancel and buy a new one-way as a return leg anyway)
If I build the trip as two separate one-way United award tickets, will I get hit with a UA change fee if buy the ZUR-TPA return leg as a one-way and later need to change/cancel the return leg (different date, or find a better routing)? And if I buy as a round trip, and fly the outbound, but need to later change the return leg ZUR-TPA, do I face the same fee problem anyway for subsequent changes? (like if they make me cancel and buy a new one-way as a return leg anyway)