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UA award booking, change questions / issues / routing / excursionist problems / help

Old Jan 19, 2017, 10:23 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Main Impact
  • No more free stopover - replaced with Excursionist Perk
  • Agents no longer have the ability to find routings or build itineraries that do not show up on united.com
  • Manually constructing trips using multi-city search results in multiple award fares being charged
  • Changing any segment basically requires current availability for all existing Os&Ds in the PNR (as if a brand new booking is made)
  • Singapore Airlines segments are priced separately (add-ons)

Useful Links
EveryDay Awards - UA MP award changes 1 Nov 2017 (Everyday award/dynamic price, No RTW, No Show fee,..)
principle change - Standard awards being replaced by "EveryDay Award" with variable pricing

What is the Excursionist Perk?
The Excursionist Perk is a free one-way award within select multi-city itineraries. Members who book an itinerary with three or more one-way awards will be eligible to receive one of those one-way awards for free, if it meets all of these conditions:
The Excursionist Perk cannot be in the MileagePlus defined region where your travel originates. (For example, if your journey begins in North America, you will only receive the Excursionist Perk if travel is within a region outside of North America.)
  • Travel must end in the same MileagePlus defined region where travel originates.
  • The origin and destination of the Excursionist Perk is within a single MileagePlus defined region.
  • The cabin of service and award type of the free one-way award is the same or lower than the one-way award preceding it.
  • If two or more one-way awards qualify for this benefit, only the first occurrence will be free.


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UA award booking, change questions / issues / routing / excursionist problems / help

Old Jan 30, 2023, 9:56 am
  #91  
 
Join Date: Oct 2022
Location: Sub Carolina
Programs: AC, AA, TK, OW Emerald
Posts: 1,420
Originally Posted by fumje
Originally Posted by cfischer
The problem is that XN does not exist when combining it with LX ... when the system tries to re-validate it then it fails. Can an agent override this ... yes, but they shouldn't can get into trouble.
Sorry, I'm not familiar what does this mean? Is it that it's impossible to have a saver bucket (IN or XN) combined with an LX flight on award ticket? I have gotten mixed cabin tickets with LX before, but they were across *A partners, so ticket was then X(AC) / I(LX).
I have flown (and currently have one more booked) on several award tickets combining UA XN and partner flights (LX/OS/SK).
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Old Jan 30, 2023, 10:00 am
  #92  
 
Join Date: Jun 2007
Location: Aurora, CO
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And I've had the same with Asian carriers -- UA XN (bought up to Z) combined with BR I and TG I currently. I've never heard of issues with combining XN with other carriers, but maybe cfischer knows something I don't, which is quite likely indeed.
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Old Jan 30, 2023, 3:20 pm
  #93  
 
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"EW 4650 operated by Elf Air"

Saw this while looking for awards flights on the UA webpage.
An obvious airline code mapping issue and UA using old information since Elf Air (E6) was a Russian airline that ceased to exist in 2003 and E6 is currently used by Eurowings Europe.
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Old Jan 30, 2023, 10:08 pm
  #94  
 
Join Date: Jul 2022
Programs: United MileagePlus
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When does UA load a new flight from a partner (ANA)? This particular flight is subject to government approval and I can find it on Aeroplan, but strongly prefer to book through UA?
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Old Jan 31, 2023, 12:17 am
  #95  
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Join Date: Jun 2007
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Originally Posted by jcturnbull
When does UA load a new flight from a partner (ANA)? This particular flight is subject to government approval and I can find it on Aeroplan, but strongly prefer to book through UA?
First the partner needs to open the flight for bookings, release award space and it has to be with in UA's window for booking window which is nominally 330 days. Some airlines do more, maybe as much as 340+.
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Old Jan 31, 2023, 7:34 am
  #96  
 
Join Date: Jul 2022
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Originally Posted by WineCountryUA
First the partner needs to open the flight for bookings, release award space and it has to be with in UA's window for booking window which is nominally 330 days. Some airlines do more, maybe as much as 340+.
I should've been more specific. Aeroplan can see 1J/1F for summer through end of year on ANA for this route, so it appears to be released at least to Aeroplan which makes me think it's available for partners. Maybe UA will add it with the next schedule change overnight run?

edit: sometime in the last 10 minutes I have been able to find it using the old award search website.

Last edited by jcturnbull; Jan 31, 2023 at 7:44 am
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Old Jan 31, 2023, 7:45 am
  #97  
 
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Originally Posted by jcturnbull
I should've been more specific. Aeroplan can see 1J/1F for summer through end of year on ANA for this route, so it appears to be released at least to Aeroplan which makes me think it's available for partners. Maybe UA will add it with the next schedule change overnight run?

edit: sometime in the last 10 minutes I have been able to find it using the old award search website.
Interesting. As far as I know, the only availability AC should see that UA doesn't is SQ availability. Once you have your ticket booked, can you come back and be more specific about the routing?
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Old Jan 31, 2023, 8:41 am
  #98  
 
Join Date: Jul 2022
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Originally Posted by jcturnbull
When does UA load a new flight from a partner (ANA)? This particular flight is subject to government approval and I can find it on Aeroplan, but strongly prefer to book through UA?
Originally Posted by WineCountryUA
First the partner needs to open the flight for bookings, release award space and it has to be with in UA's window for booking window which is nominally 330 days. Some airlines do more, maybe as much as 340+.
Originally Posted by jcturnbull
I should've been more specific. Aeroplan can see 1J/1F for summer through end of year on ANA for this route, so it appears to be released at least to Aeroplan which makes me think it's available for partners. Maybe UA will add it with the next schedule change overnight run?

edit: sometime in the last 10 minutes I have been able to find it using the old award search website.
Originally Posted by JayhawkCO
Interesting. As far as I know, the only availability AC should see that UA doesn't is SQ availability. Once you have your ticket booked, can you come back and be more specific about the routing?
Circling back on my adventures to close the loop on this. Last night I was doing my routine cowtool (s/o canadiancow) and saw ANA space on a Tokyo-New York route for the first time in 3 weeks for a return on a trip in late October. This was displayed as 1J/1F on NH 160 HND-JFK at 22:55PM. I was rather surprised at this, because it seemed like an unfamiliar flight time when I knew the route was 10:20am for their first daily flight. I then was able to pull this up on Air Canada, but not United, Virgin, etc as I tried to confirm this. Even EF didn't show it when you looked for route pairs and inventory loads. However, when I posted about this to another award travel forum, I was told other people had been able to book due to my question (different dates) and receive eTickets. This forum advised me that the seat map tool on EF could view the flight. I went to bed around midnight or so eastern, and when I initially checked this morning around 8am it wasn't available still in the app. Shortly after 9:30am I was able to find it on EF showing F/J/Y availability across all (most? wasn't a priority to examine at the time) fare classes. At this time I loaded United's award search and was able to see the space. After canceling my economy awards and transferring some points from Chase, I was able to book myself and P2 across two reservations, grabbing the only F and J seat available to partners.

For anyone else looking at this route, there is widespread 1J/1F availability from Mar 26ish through year-end. Schedule starts Tu/F/Su, I think, and grows to daily sometime in the fall (IATA winter schedule change in October?). I'd book fast if I were you
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Last edited by jcturnbull; Jan 31, 2023 at 8:41 am Reason: formatting
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Old Jan 31, 2023, 8:43 am
  #99  
 
Join Date: Jul 2022
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Originally Posted by JayhawkCO
Interesting. As far as I know, the only availability AC should see that UA doesn't is SQ availability. Once you have your ticket booked, can you come back and be more specific about the routing?
Oh, another point: EK shares availability with AC's award program as well as EY. I didn't fancy a trip to AUH on the return, or booking through AC, but it was available.
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Old Jan 31, 2023, 8:52 am
  #100  
 
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Originally Posted by jcturnbull
For anyone else looking at this route, there is widespread 1J/1F availability from Mar 26ish through year-end. Schedule starts Tu/F/Su, I think, and grows to daily sometime in the fall (IATA winter schedule change in October?). I'd book fast if I were you
Bummer. I see availability, just not on the Tuesday I'm flying. Oh well. I'll stick with the HND-SFO in F. Get it everyone!
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Old Jan 31, 2023, 12:16 pm
  #101  
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2/26 PVG-SFO is showing XN9

But saver award at 35K miles is not available?

United.com wants 118K miles.

Is this right?
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Old Jan 31, 2023, 12:25 pm
  #102  
 
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Originally Posted by kb1992
2/26 PVG-SFO is showing XN9

But saver award at 35K miles is not available?

United.com wants 118K miles.

Is this right?
Strange. The award is booking into YN instead of XN.
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Old Feb 1, 2023, 8:17 am
  #103  
 
Join Date: May 2012
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Cancelling return while keeping the outbound in a single reservation

My 1K friend will have a trip to BKK. His wife may go to China directly from Thailand. So, her return segments will have to be cancelled. This was 60K JN sale fare.
What is the best strategy for canceling the return, before the trip or in the middle of the trip, without triggering repricing? I do not know the best answer myself. Thanks.
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Old Feb 1, 2023, 8:37 am
  #104  
 
Join Date: Jul 2022
Programs: United MileagePlus
Posts: 337
The Excursionist Perk is a free one-way award within select multi-city itineraries. Members who book an itinerary with three or more one-way awards will be eligible to receive one of those one-way awards for free, if it meets all of these conditions:
The Excursionist Perk cannot be in the MileagePlus defined region where your travel originates. (For example, if your journey begins in North America, you will only receive the Excursionist Perk if travel is within a region outside of North America.)
  • Travel must end in the same MileagePlus defined region where travel originates.
  • The origin and destination of the Excursionist Perk is within a single MileagePlus defined region.
  • The cabin of service and award type of the free one-way award is the same or lower than the one-way award preceding it.
  • If two or more one-way awards qualify for this benefit, only the first occurrence will be free.
Does anyone know if you can book two outer one-ways (ex: SFO-ICN UA, HND-JFK NH) and get a middle segment booked as excursionist? Currently both flights are on individual PNR. Thanks!
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Old Feb 1, 2023, 8:57 am
  #105  
 
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It all has to be on one PNR to qualify.
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