Fairly sure this isn't new, but my friend who is Silver can never change her seat to an E+ seat at checkin without being charged a fee. She has to call in every time to make the change.

Next steps for the new united.com (post your comments, questions and concerns here)
 

Yesterday I searched for flights Osl-ewr in 06/10 to 06/17 - the site told the lowest fare is xx

When I highlight the selected dates with the cursor the dates are 10/10 - 10/17!

And when I select the dates in june it shows that the fares is now close to 40% more expencive than the stated fares on United.com

When Try the same june dates through another search engine I Get the right fares..

I tried 5 different dates in 5 different months, still always shows the wrong date when highlighted by the cursor and the wrong fares from what it should be.

Will they ever fix this?

Still micro font. What the hell is going on here?! Still 4 months til April Fools!

2+1=4 ticket pricing oddity or not
 

Looking at a RT SEA-KIX using GPUs & was taken to a list of flights. For best combo of dates & flight times upgrade was wait-listed outbound (SEA-SFO-KIX), with the return upgradable upon booking at a RT fare of approx $2000/pax. Thinking of trying to avoid being wait-listed, I noticed that outbound could be booked directly in biz for approx $1k, so I thought why not do that & use a GPU on the return, making the total approx $3k. But no ... outbound in paid biz, return using GPU priced to $4k. Is this anomaly? Did the site think that this was two one-ways? Or defaulted to an all paid biz fare? So, is this a "site thing" or my misconception of the booking process?

My guess is that the combination of paid business + requesting GPU upgradable fares lead to some funky pricing (possibly including trying to sell you a biz fare that was GPUable to first)...

One thing that may be worth looking at is if individual segments can be GPU-itized. I'm new to the whole GPU thing, but I just bought a one-way MEL-LAX-CLE [to compliment an award CLE-ORD-SFO-SYD]... Doing the normal search United.com was showing the entire trip as GPUable but waitlisted. Looking at just MEL-LAX, plenty of GPU space -- just nothing on LAX-CLE.

While obviously I'd prefer to be up front all the way through, the 15 hour MEL-LAX is the only segment I passionately care about. Booked it, applied the GPU online and was waitlisted, called and they split the segments and cleared the MEL-LAX segment into R minutes after it was ticketed. (Still waitlisted for LAX-CLE)

So that may be an option for you to consider...

I reckon I dont have to buy UA tickets anymore. I have ....... on and the page does not even load with search results. Looks like one has to go "naked" for the new United website to work. Thanks but no thanks! I can live without having to book tickets on UAL.com.

Okay, I think I solved it. The short of the story is don't trust half round trip prices on the website as they are deceptive. I'm working with a baseline SFO-KIX trip, and I think the results translate well.

For SFO-KIX I see an offer to book an outbound K fare for $378 (which lists as 619 PQD, for added humor value). Selecting the return nonstop is $1,336 and forces the entire thing to re-fare in V. A KIX-ICN-SFO return is $706, which keeps the K outbound but is actually faring as SFO-ICN // ICN-SFO, with a stopover in KIX. I can only guess the "$378 K fare" is the booking engine's pro-rata allocation of the SFO-KIX component of the through fare above.

Given your GPU situation, I'm guessing you're picking up the V fare SFO-KIX and back. The cheap J option you're seeing is similar to the "cheap K fare" above, and is actually PFX8ZEM1 SFO-ICN, with the engine giving you the same fare allocation on the SFO-KIX segment. So no, you won't be able to get a 3k trip with a P and V fare. Forcing a nonstop in J fares as ZFX43NJC, which is a 2.8k base fare each way.

Not a bug per se, but definitely confusing. I also blame the lack of cheap fares to KIX right now.

How to search one way in C and one way in Y??
 

I am trying to fly one way in business and the return in economy (Hawaii to the mainland) and I cannot get the web site to let me select a cheap C fare on the outbound and then a economy fare on the return?:mad:

Any hints?

without dates and route that is difficult to answer.

Oh Sorry.

Well, for example, departing LIH-SFO Feb 5th, UA#1152, economy $174, F $513.
If I select the F fare, then on the return on Feb 14th, Economy is $1,214 and F 1,588.
If I select the $174 economy fare for the Feb 5th, then on the return Economy is $556, and F$930 on the 14th.

But what I have noticed is that there doesn't seem to be a way to have the search for economy in one direction, business in the other, the way it used to be.

I'd like to know what's going on with that myself. Both of the Economy return fares are S. I always thought that a fare class would always be the same price for a specific flight.

Oh, this again. See my post above regarding SFO-KIX. This is exactly the same thing going on here, where selecting the nonstop return is forcing a re-fare. In short, the "segment fare" shown by ua.com can be misleading in the special case where the cheapest itinerary is actually a stopover in your intended destination. While this is confusing, I would also count myself happy that the booking engine is finding this fare at all.

You are seeing the following six options:

The $174 L ticket is actually part of LDH07ADS LIH to LAX, with a stopover in SFO.

1. It's an additional $497 to complete the itinerary LIH-SFO-LAX-LIH (or $408 with an overnight in LAX).
2. It's an additional $556 to force a re-fare SDH07ADS LIH to SFO on the nonstop.
3. It's $374 on top of (2) to upfare the return to SDH07ADS/UPDI.

The $513 A ticket is part of UHPE0ZN/UPDI LIH to LAX, with a stopover in SFO.

1. It's an additional $835 to complete LIH-SFO-LAX-LIH (and similarly less if you overnight).
2. It's an additional $1,214 to force a re-fare MHA0ZY/UPDI LIH to SFO, and the S fare back.
3. It's $374 on top of (5) to upfare the return to SDH07ADS/UPDI, because that flight has P space (your outbound does not).

ed. - my best guess is that $174 is half the cost of the through fare LIH-LAX, not including the stopover surcharge, but as we've all seen when changing/canceling part of a through fare, how UA chooses to allocate through fares is pretty much impossible to really discern.

Here's what my B-fare, eligible itin (purchased through a travel agent) is showing when I click the link that shows my mileage accruals:

PEK - RGN
Operated by Air China.
Ineligible to accrue mileage or Premier qualifying credit.


Here's what the MP Center says:

Earn MileagePlus miles on all qualifying Air China flights, as noted in the charts below. You’ll earn miles according to the booking class that you purchase.


Inconsistent much??? :td:

Talk to a MPSC rep, who was like "you will earn miles on that segment. Just hang onto your BP so we can credit it if we have to."

I'm going to have to watch this like a hawk to make sure I get my PQMs and PQDs. I shouldn't have to, just because their IT sucks. Boooooo. And sigh.

common issue
http://www.flyertalk.com/forum/unite...re-flight.html
the actual mileage posting does seem to work in most cases.

Bizarre Site Behavior: Multi City Award
 

Has anyone booked a multi city award on the new ua site with at least 3 segments?

I am able to select flights for segments 1 and 2 but then it crashes after that and I can't select flights for segment 3.

FWIW, it's a complex global trip involving multiple carriers.

As an aside, are there any browsers that the new ua site works with in a less buggy fashion? I'm using safari and having these problems. I tried chrome and I can't even log in with chrome.

Also, as another aside, and this is really bizarre, when I do a one-way search for each segment, I get a variety of options. When I do the search as multi-city, none of those options appear, the options are totally different, availability is drastically lower, but prices are a lot cheaper. I can't understand any of this.

EDIT: I finally was able to find a way to log in with chrome, and it fails in the same place. Says "loading flight results" after first 2 segments then just does nothing. Two browsers. Reproduced on Mac and Win now.

EDIT: It seems they have taken away web support. The contact page for web support lists numbers for everyone EXCEPT the United States. We are told that we have to email for support????

UPDATING for anyone who cares to follow this saga.

Turns out that Americans aren't supposed to get web support but you can call the published number for Bermuda to get web support.

I spoke to the smartest and nicest UA phone employee I've ever encountered. Thankful for that. Turns out that the problem I'm encountering is due to a crazy logic situation that has to do with flight rules, crossing oceans, RTWs rules, and the fact that TG has "pulled out" of the US market because it's been downgraded to a category 2 airline, and as a result of that, it gets "confused" when presented with certain scenarios.

Rather than give me an error message to tell me what happened and what to do, it just stops with a white screen. But, the guy on the phone figured this out very deeply. Unfortunately, there was no solution that allowed me to do what I want to do, but at least I got a solid explanation.

Is it possible to do anything with this airline that doesn't require you to become an expert and dedicate a whole day to calls and troubleshooting?