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-   -   Functionality issues/questions with "New" (Fall 2015) United.com (https://www.flyertalk.com/forum/united-airlines-mileageplus/1758131-functionality-issues-questions-new-fall-2015-united-com.html)

Artpen100 Nov 12, 2015 10:04 am

And I am used to matrix and orbitz giving slightly different fares than UA.com, but this morning searching to buy a particular itinerary for cash, UA.com seems to not be recognizing lots of legs both on UA (searching for airports near my local airport) and on various other airlines (which I recognize was always a problem, but not this bad) and quoting prices about 1/3 higher than I can book on orbitz.

EmailKid Nov 12, 2015 10:08 am


Originally Posted by lincolnjkc (Post 25700371)
A flight attendant friend suggested that it's really only "perceived duration" -- i.e. that the flight feels an hour longer in coach than it does BF which probably isn't too far off...

Darn it, that was going to be my reply :eek:

milesmilesmiles Nov 12, 2015 1:20 pm

Back to the future
 
Here is a flight reminder confirmation I received when setting up a flight reminder for #3541 for 11/19/15.

Your Flight Reminder is Confirmed
Thank you. Your reminder is confirmed.
Flight Information
Flight Number: 1
Flight Status Information Type:
Houston, TX (IAH - Intercontinental); 2/22/2007

paule123 Nov 12, 2015 1:42 pm

Not sure if this is an old or new bug, but I had used 20K miles to upgrade a domestic flight to F, and had cleared into F. A few days before departure, decided to change to an earlier flight/different day and paid the $200 change fee + fare difference. I noticed on the fine print of the receipt that a 15K miles upgrade had been applied. Thought that was odd, so I checked my MP account and discovered it had been deducted the original 20K miles, plus an additional 15K miles. I emailed MP customer service and they credited back the 20K miles.

PsiFighter37 Nov 14, 2015 12:18 pm

Noticing something a bit funky on the new website today...whenever I click on 'View All Reservations' on the 'My Account' website, there appears to be a flash of what maybe is a new template for the page before it reverts to the standard format. I can't get a good enough glimpse of it, but it seems to mirror the layout of the new home page website (i.e. has floating panels/boxes).

Michilander Nov 14, 2015 12:43 pm


Originally Posted by PsiFighter37 (Post 25712771)
Noticing something a bit funky on the new website today...whenever I click on 'View All Reservations' on the 'My Account' website, there appears to be a flash of what maybe is a new template for the page before it reverts to the standard format. I can't get a good enough glimpse of it, but it seems to mirror the layout of the new home page website (i.e. has floating panels/boxes).

Noticed the same thing on a couple of different screens this morning.

jhtraveller Nov 14, 2015 1:16 pm

Website glitch?
 
For the last couple of days, when looking at my reservations, I noticed that the "up" arrow indicating CPU eligibility is not shown. Also, there is no selection to "separate travelers" by splitting the record, despite 2 passengers on same record. Is this a temporary glitch?

goalie Nov 14, 2015 2:00 pm


Originally Posted by PsiFighter37 (Post 25712771)
Noticing something a bit funky on the new website today...whenever I click on 'View All Reservations' on the 'My Account' website, there appears to be a flash of what maybe is a new template for the page before it reverts to the standard format. I can't get a good enough glimpse of it, but it seems to mirror the layout of the new home page website (i.e. has floating panels/boxes).

Noticed it as well

TAHKUCT Nov 14, 2015 2:32 pm


Originally Posted by jhtraveller (Post 25713032)
For the last couple of days, when looking at my reservations, I noticed that the "up" arrow indicating CPU eligibility is not shown. Also, there is no selection to "separate travelers" by splitting the record, despite 2 passengers on same record. Is this a temporary glitch?

Been noticing this for awhile, but only on one of my reservation.

harperb Nov 14, 2015 2:48 pm

Sorry if i've missed any answers about this elsewhere, but is there a way on the new united site to just see prices based on the cheapest round trip fares like on the old site (including pre-merger ua.com)? Breaking it out into segments each way takes me a lot longer to find the flights and fares i'm looking for.

lincolnjkc Nov 14, 2015 8:12 pm


Originally Posted by PsiFighter37 (Post 25712771)
Noticing something a bit funky on the new website today...whenever I click on 'View All Reservations' on the 'My Account' website, there appears to be a flash of what maybe is a new template for the page before it reverts to the standard format. I can't get a good enough glimpse of it, but it seems to mirror the layout of the new home page website (i.e. has floating panels/boxes).

If it's what I just started seeing this evening it's titled "Reservation Tools" and the tiles are "Change Flight" "Cancel Reservation" and "Request a Refund" [at least for a one-way, one-segment, "F"-class (full fare) reservation]

I can't get a screenshot though.

RNE Nov 15, 2015 6:11 am

Here's a screen capture.

http://i973.photobucket.com/albums/a...k/IMG_0013.jpg

kirkwoodj Nov 16, 2015 7:09 am

In SOME fields of the 'My Account" page, the font has become microscopic! Not all, just some. :rolleyes:

Artpen100 Nov 16, 2015 7:14 am

I was trying to price a multi-city itinerary next spring that has an IAD-LHR in paid business and UA.com is telling me that business class is not available on that flight (it is a three-class flight that is practically wide open). But when I tried a simple IAD-LHR it was available. That kind of thing is very annoying. I sort of doubt that it is a glitch - I wonder if they are trying to force people going on to other cities to book through BRU or FRA. I wonder if I can book it on orbitz (though whether I will book it on UA metal at this point in increasingly unlikely).

Michilander Nov 16, 2015 7:46 am


Originally Posted by kirkwoodj (Post 25720532)
In SOME fields of the 'My Account" page, the font has become microscopic! Not all, just some. :rolleyes:

Same here.


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