FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   Functionality issues/questions with "New" (Fall 2015) United.com (https://www.flyertalk.com/forum/united-airlines-mileageplus/1758131-functionality-issues-questions-new-fall-2015-united-com.html)

fireflash Dec 10, 2015 10:07 pm

Is it just me, or has the color scheme changed slightly?

Michilander Dec 10, 2015 11:10 pm

So, this morning all of my recent searches got changed from two seniors to two infants. Fountain of youth feature?

Kmxu Dec 11, 2015 5:49 am

When I searched domestic award tickets, the display on the amount of taxes was within a factor of 2 ($11.20 instead of $5.60), which would eventually be corrected at the end of the booking. However, the displayed amount was much higher today (12.5k miles
+$80.60). I guess that the programmers did work too hard last night. :(

Edit: Never mind, $75 close-in fee was added to the total even though the fee should be waived for me. United did not charge it when the ticket was issued (It was displayed throughout the purchase process). But I need to double check my credit card. :( :(

Edit2: The credit cards were charged with $75 close-in fees. The receipt says: "Award Booking Fee $75." On the "manage reservation," it was twice as much ($300 for two tickets). :( :( :(

Artpen100 Dec 11, 2015 8:01 am

Website still seems to come up with a lot of error messages. And the "change flights" tab still does not work on any of my remaining reservations. IE and Chrome.

OrlandoFlyer Dec 11, 2015 8:14 am


Originally Posted by FlyWorld (Post 25828465)
Is it possible to do anything with this airline that doesn't require you to become an expert and dedicate a whole day to calls and troubleshooting?

I think the answer is NO.:(

lincolnjkc Dec 11, 2015 2:35 pm


Originally Posted by Artpen100 (Post 25848728)
Website still seems to come up with a lot of error messages. And the "change flights" tab still does not work on any of my remaining reservations. IE and Chrome.

Out of curiosity do you have any upgraded (YBM, CPU or instrument) or waitlisted segments in the reservations?

The new website has major cookie issues with IE (on my work desktop, work laptop, and home laptop) where it will "forget" who I am after loading the itinerary summary and error out on literally anything after (e.g. change seats, change flights, view receipt...)

OTOH, in Chrome I've had no problems changing flights except for those reservations with segments booked in B and instaupgraded to PN and an award reservation where I was booked XN but waitlisted for IN before deciding to go a different route (figuratively and literally). I think the B->PN issue has existed for a while, bout I don't remember it being so annoyingly consistent until the new site rolled out.

expo Dec 11, 2015 3:30 pm


Originally Posted by fireflash (Post 25847273)
Is it just me, or has the color scheme changed slightly?

I noticed it too - seems to have darkened some of the colors and added some outlines around the input boxes (Chrome, Mac)

fireflash Dec 11, 2015 7:00 pm

Microfont that plagued the 'my account' screen has now gone too.

TomMM Dec 11, 2015 7:12 pm

Today I've been seeing a "tips" splash screen while the site is searching for flights.

EmailKid Dec 11, 2015 7:57 pm


Originally Posted by Kmxu (Post 25848295)
Edit: Never mind, $75 close-in fee was added to the total even though the fee should be waived for me. United did not charge it when the ticket was issued (It was displayed throughout the purchase process). But I need to double check my credit card. :( :(

Edit2: The credit cards were charged with $75 close-in fees. The receipt says: "Award Booking Fee $75." On the "manage reservation," it was twice as much ($300 for two tickets). :( :( :(

Hm, thought my fee was a little high as well. Didn't look until just now


Originally Posted by UAL.com
Additional Charges: Fri., Dec. 11, 2015/Visa 1232 was charged 75 USD for the Reservations eSST
75.00 USD for: Award Booking Fee

I thought Plats were exempt from close in fee as well. Did I get that wrong?

Guess since I still fly 1K miles a year I keep thinking like a 1K :rolleyes: :eek:

Kmxu Dec 11, 2015 9:50 pm

If this problem of charging Platinum and 1K close-in booking fees persists for a few days, I will ask moderator to start a new thread.

linsj Dec 12, 2015 6:41 am

Last week a miles upgrade came through. Got an email about it, and the online itinerary showed the upgrade. But the website wouldn't let me choose a seat in first. So I called CS, and the computer routed me to web support. It took the web CS rep 10 minutes to get me a seat. And she said those in web support are as frustrated as we customers are with the new site.

halls120 Dec 12, 2015 9:44 am


Originally Posted by fireflash (Post 25847273)
Is it just me, or has the color scheme changed slightly?

It has indeed. Some of the blues are darker.

fireflash Dec 12, 2015 10:24 am


Originally Posted by linsj (Post 25852963)
Last week a miles upgrade came through. Got an email about it, and the online itinerary showed the upgrade. But the website wouldn't let me choose a seat in first. So I called CS, and the computer routed me to web support. It took the web CS rep 10 minutes to get me a seat. And she said those in web support are as frustrated as we customers are with the new site.

I suspect those in web support are actually frustrated at the customers who are frustrated with the new site.

Kacee Dec 12, 2015 10:51 am


Originally Posted by EmailKid (Post 25851769)
I thought Plats were exempt from close in fee as well. Did I get that wrong?

All award related fees are waived for Plats and 1K.


Originally Posted by halls120 (Post 25853484)
It has indeed. Some of the blues are darker.

Good to see that UA is focusing its efforts on fixing what really matters :rolleyes:


All times are GMT -6. The time now is 1:50 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.