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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   Functionality issues/questions with "New" (Fall 2015) United.com (https://www.flyertalk.com/forum/united-airlines-mileageplus/1758131-functionality-issues-questions-new-fall-2015-united-com.html)

WineCountryUA Sep 17, 2015 1:18 pm


Originally Posted by 1P (Post 25440057)
... My biggest problem with the new site is that the Greasemonkey feature which was so useful for finding upgrade and award availability is now unusable because no actual fare classes are shown any longer — or at least, not on the new site that I have been visiting. Any ideas, anyone? ...

Expert Mode is still there -- under "details"

The old scripts don't work on the new site but also see http://www.flyertalk.com/forum/unite...nited-com.html for a script that works on the new site.

ctownflyer Sep 17, 2015 2:37 pm


Originally Posted by sbm12 (Post 25439718)

A. There's a functional filter now. Really not all that hard to get what you're looking for.

You knew intrinsically that you were getting the "deal" price as opposed to now seeing "Saver" in the same box on some rows. Either way is scanning the column; now you just look for something different as you scan.


B .Still exists for me. :confused:

A. Like I said, not a big deal. That's more of an issue of confusion for n00bs not expecting it (who will then email me asking why saver awards went up).

B. I could care less about paying with Paypal, but it no longer holds a ticket like it did on the old site after clicking paypal (clicking return to United.com just produces an error). And other hold tricks also no longer work on the new site.

C. The biggest issue for me is the loss of the nonstop award calendar.
Come up with a tool/extension to remedy that and I'll gladly subscribe (once the old site is no longer accessible). The thought of manually clicking on every date on the calendar to find which ones have nonstop saver awards sends shivers down my spine.

BH62 Sep 17, 2015 3:36 pm

"Old" site, but Grease Monkey scripts not working
 
Trying to plan a TPAC using GPUs. Logged into UA, got "old" site, specified W fare, but unable to see available upgrade buckets. Checked browser settings, all Grease Monkey scripts still there, checked my profile/preferences on UA site, even re-enabled Expert mode. No luck ... still cannot see availability for R ... not even R0. BTW, sometime recently I'd gotten the new web site, so I had installed the latest "Expert" script ... does this one only(?) work on the new website, so it no longer works on the old site. Huh???

As I was composing this message& posted it, I now see that Post #377 addresses almost the same experience. Apparently old scripts don't work on new site, but do new scripts work on old site???

Antonio007 Sep 18, 2015 6:53 am

New style website - booking price errors
 
Just been trying to book flights on the new style United.com site and am finding prices vary so differently from google flights ..some prices are well lower on United than google flights.

DUB to LAX is a good £100 cheaper..

The site is appalling to use and puts me off using it ..the old site was great this one is so confusing and after 10 years have to learn how to use this ..

No doubt some overpaid wizz kid in his teens is responsible for this mess.

The only advantage is I might get some flight bargains due to the errors showing up

dmurphynj Sep 18, 2015 6:57 am


Originally Posted by Antonio007 (Post 25443760)
Just been trying to book flights on the new style United.com site and am finding prices vary so differently from google flights ..some prices are well lower on United than google flights.

DUB to LAX is a good £100 cheaper..

The site is appalling to use and puts me off using it ..the old site was great this one is so confusing and after 10 years have to learn how to use this ..

No doubt some overpaid wizz kid in his teens is responsible for this mess.

The only advantage is I might get some flight bargains due to the errors showing up

It's a different booking engine behind the scenes... so not so much a pricing 'error', but rather a new mechanism for pricing flights.

As you can tell, the new site prices by segment, rather than as a whole trip. That alone is a big change, especially for those of us who are used to checking in quickly to see what a round-trip costs... takes more mouse-clicks to do that now.

Antonio007 Sep 18, 2015 7:04 am

Thanks for that ..will have to get my grandkids to teach me how to use it and book my flights.

I now know I am ready to retire

halls120 Sep 18, 2015 7:16 am


Originally Posted by Antonio007 (Post 25443760)
The site is appalling to use and puts me off using it ..the old site was great this one is so confusing and after 10 years have to learn how to use this ..

Some of us felt the same way about losing the old pmUA site and switching to the pmCO site. :)

I'm ready to retire, and I like the new site. When DL rolled their new site out, it was buggy and frustrating, but they ironed out the bugs. I suspect UA will do the same.

Antonio007 Sep 18, 2015 7:21 am


Originally Posted by halls120 (Post 25443857)
Some of us felt the same way about losing the old pmUA site and switching to the pmCO site. :)

I'm ready to retire, and I like the new site. When DL rolled their new site out, it was buggy and frustrating, but they ironed out the bugs. I suspect UA will do the same.

I hope so ..one reason I haven't moved to AA was the because of the easy way to use the old United site as I didn't like the AA site

bmwe92fan Sep 18, 2015 8:57 am

The new website is simply awful - I tried to purchase two tickets this morning - one to Tokyo and one to Dubai - in both instances it told me there were no business class seats available to purchase at all for a September 28th / October 8th flight - while Google flights had no issues - great work UA....

sanfran8080 Sep 18, 2015 9:29 am

Next steps for the new united.com (post your comments, questions and concerns here)
 
Wonder why I still get the old website when I sign in.

JBord Sep 18, 2015 9:29 am


Originally Posted by Antonio007 (Post 25443760)
Just been trying to book flights on the new style United.com site and am finding prices vary so differently from google flights ..some prices are well lower on United than google flights.

DUB to LAX is a good £100 cheaper..

The site is appalling to use and puts me off using it ..the old site was great this one is so confusing and after 10 years have to learn how to use this ..

No doubt some overpaid wizz kid in his teens is responsible for this mess.

The only advantage is I might get some flight bargains due to the errors showing up

While I agree with you generally on the new site...how do you know this isn't an issue with Google Flights? Maybe I'm just not following.

spin88 Sep 18, 2015 9:46 am


Originally Posted by sanfran8080 (Post 25444441)
Wonder why I still get the old website when I sign in.

Same question here. I got the new site, now its back to the old site???? From a customer standpoint, its just crazy to push someone over to a new site then have them go back to the old one. Really says United has no idea how to run a web-business. For the vast bulk of people it is just confusing.

BThumme Sep 18, 2015 10:46 am

Help me! My fare codes keep repopulating and it's like trying to play space invaders without being able to shoot!
By the time you see this it will already have doubled in size!
http://i.imgur.com/Up1c8zb.png

I can't make my reservation because the whole page keeps shifting down.

http://i.imgur.com/XERf6UD.png

WineCountryUA Sep 18, 2015 1:02 pm


Originally Posted by spin88 (Post 25444549)
Same question here. I got the new site, now its back to the old site???? From a customer standpoint, its just crazy to push someone over to a new site then have them go back to the old one. Really says United has no idea how to run a web-business. For the vast bulk of people it is just confusing.

If you are setup not to save cookies or to erase cookies, this removes the method UA has for knowing you were "switched" to the new site. Since erasing / blocking cookies is what some "savvy" internet users do, they will see this issue.

The only other customer identification is via the log on process and that is too late to make the determination.


Originally Posted by BThumme (Post 25444870)
Help me! My fare codes keep repopulating and it's like trying to play space invaders without being able to shoot!
By the time you see this it will already have doubled in size!

What browser?
Any browser extensions?

RNE Sep 18, 2015 1:16 pm


Originally Posted by WineCountryUA (Post 25445554)
The only other customer identification is via the log on process and that is too late to make the determination.

How is log on too late? It's easy to switch the user at that point.


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