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Originally Posted by caseminole
(Post 25423490)
I always liked the award search function on united.com
But the new site appears to have a bug - has anyone else noticed this? I search for a desired route, and i prefer to travel intl on business saver (SAVER AWARD PREMIUM CABIN) one day in january is coming up shaded blue which indicates there is a business saver award with some routing on that day. But no flights appear with that award level For example, one-way LAX-CDG on Dec 25. The day is shaded in BLUE, but every flight in the results page for FIRST or BUSINESS SAVER says "NOT AVAILABLE" AM I DOING SOMETHING WRONG I hope UA can find a fix, but the problem has been around for at least two years if not more. |
I seem to have transitioned to the new site. Is there a way to go back to the old one? I can't seem to find the link anymore. Although half the pages seem to still be the old site.
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Originally Posted by RandomBaritone
(Post 25423582)
The old award site search routinely did this as well. I must've encountered it a dozen times. I think it's bad data from *A partners in their flight database.
I hope UA can find a fix, but the problem has been around for at least two years if not more. I think they DEFINITELY see something different than we do! |
On the old site this would happen when the available flights were on the pages that exceeded the first 25 that were being viewed. After I opened up the option to view the 50 flight options, the available flights were always there. BUT... the reason they were at the botton the list were because of double connections or long connection times (>12 hours sometimes).
I don't see an option for Advanced search settings in the new site. :( |
Similarly, sometimes it will show in white (no flights available) but there really are some flights available tho they're not terribly accurate.
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Originally Posted by channa
(Post 25424091)
Similarly, sometimes it will show in white (no flights available) but there really are some flights available tho they're not terribly accurate.
I almost exclusively "trusted" these results for the most part. Never thought to actually call when availability did not appear on the dates desired. Guess that never hurts to call to verify |
Missing award flights options?
With the new website I'm not seeing many of the award flight options that I had seen yesterday (or maybe two days ago, whenever the old website was still there).
For YYZ-BOG there were many UA options with stops in various places but now only the direct AC flights are showing up, greatly reducing the number of options/dates available. Has anyone else noticed something similar? |
For an hour, I've been trying to search for award travel but always get an error: "We are not able to find any available seats that meet your search criteria." There should be plenty of seats—standard award ones if nothing else. This is for travel way off in June 2016 and a now-award search turns up plenty of seats. Error happens in every browser I have, including the UA app. What gives?
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RNE, I am having the same exact issue. There is something wrong with award search right now.
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Originally Posted by DawgmanOH
(Post 25431642)
RNE, I am having the same exact issue. There is something wrong with award search right now.
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old united website and new united website
im usa based and yesterday, my home page for UA just changed to the new version... How do I get back to the old one??... I dont like the new UA.com website.. its confusing and i cant find the flights i need..
thanks |
Originally Posted by Soundman76
(Post 25432411)
im usa based and yesterday, my home page for UA just changed to the new version... How do I get back to the old one??... I dont like the new UA.com website.. its confusing and i cant find the flights i need...
he new site has been having some issues so the total transition is not likely going to occur immediately. For now, some have had success clearing their cookies to return to the old site -- there is more on this upthread. |
[IMG]http://s10.postimg.cc/3omd95645/Scr...1_08_05_PM.jpg[/IMG]
When trying to book CDG - DOH for this upcoming December, I get this error on my screen (I'm using Chrome, tried on Safari as well and it failed). Here I am trying to give my business to United and they are making it increasingly difficult and frustrating... |
Clearing the cookies helped me return to the original UA site. But I am still seeing the lack of award space here as well.
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Now that multiple fare options are shown, it leads to some odd experiences, and not always the "lowest" price, contrary to what's being displayed.
Ex: HKG-SFO nonstop r/t; Nov 26 - Nov 29 Code:
HKG-SFO UA862 Code:
HKG-SFO UA862 |
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