FlyerTalk Forums - Functionality issues/questions with "New" (Fall 2015) United.com

- - Functionality issues/questions with "New" (Fall 2015) United.com (https://www.flyertalk.com/forum/united-airlines-mileageplus/1758131-functionality-issues-questions-new-fall-2015-united-com.html)

EmailKid

Apr 7, 2016 9:55 am

Well, I realize .bomb referred to the old PMUA web site, but I feel we should resurrect it for this new PMCO disaster :D

TomMM

Apr 7, 2016 10:07 am

Quote:

Originally Posted by EmailKid (Post 26450896)

Well, I realize .bomb referred to the old PMUA web site, but I feel we should resurrect it for this new PMCO disaster :D

Or maybe outsource their booking site to Google.:D

CO DCA

Apr 7, 2016 11:39 am

Quote:

Originally Posted by lincolnjkc (Post 26450427)

It's been like that for me for month(s) in Internet Explorer but it has been working in Chrome the entire time... just tried booking a simple RT in Chrome to see if things had gotten more broken but it seems to be working....

Yeah, it used to not work for me in Firefox, so I'd use Safari, now it's erroring out in Safari as well.

Firefox also has the problem of not remembering you're logged in and prompting you to update your security after you've already logged in.

I too grow weary of United's "dog ate my homework" technology excuses.

chavala

Apr 7, 2016 12:05 pm

Quote:

Originally Posted by EZEDoesIt (Post 26448753)

And to think that I had applied for a job to help build this new website... I'm so grateful that the position was put "on hold" and they never got back to me! How embarrassing it would have been to have to admit to being involved in this project.

But what if you were just the person they needed to make it perfect ;)

edcho

Apr 7, 2016 12:25 pm

Quote:

Originally Posted by TomMM (Post 26450966)

Or maybe outsource their booking site to Google.:D

Might as well have Google (or whomever) do the entire PSS from scratch. Get rid of those mainframes :).

ctownflyer

Apr 7, 2016 12:48 pm

Quote:

Originally Posted by EmailKid (Post 26451764)

Ya, it was OK.

I don't know exactly on what the new UA site is based, but when it was rolled out it was clearly a hybrid of PMCO and whatever else was added. But even fairly recently I would be taken to the old PMCO pages.

The new site was built from the ground up, but it was supposed to have launched in 2013. By 2015 it still was a work-in-progress and they just went live with the new booking engine to show they had accomplished something.

That's what's been a disaster since day 1. They beta tested it, we found thousands of bugs, and they still went live with it anyway. The old PMCO parts are ugly but work fine.

narvik

Apr 7, 2016 12:52 pm

Quote:

Originally Posted by ctownflyer (Post 26451783)

The old PMCO parts are ugly but work fine.

And I wouldn't even agree they are/were ugly; 'basic" yes, but as you wrote, at least they WORKED, and were decently fast too.

ctownflyer

Apr 7, 2016 12:55 pm

Quote:

Originally Posted by narvik (Post 26451802)

And I wouldn't even agree they are/were ugly; 'basic" yes, but as you wrote, at least they WORKED, and were decently fast too.

Unfortunately the internet nowadays is all about how pretty it is, with no thought about the functionality of it.
They replaced a perfectly functional and fast site with this heaping pile of garbage that truly is deserves the .bomb moniker.

EmailKid

Apr 7, 2016 1:21 pm

Quote:

Originally Posted by ctownflyer (Post 26451824)

Unfortunately the internet nowadays is all about how pretty it is, with no thought about the functionality of it.

I don't think I'm the first to point this out, but an attempt was to "tabletize" it, i.e. make it look like an app for phone or tablet.

Look how that turned out for Windows 8 :eek:

t325	Apr 7, 2016 3:02 pm

Quote:

Originally Posted by EmailKid (Post 26451960)

I don't think I'm the first to point this out, but an attempt was to "tabletize" it, i.e. make it look like an app for phone or tablet.

Look how that turned out for Windows 8 :eek:

That was my thought when I first saw the new UA.com. It looks like Windows 8. That's not a good thing.

Whatagoodboy

Apr 7, 2016 7:05 pm

Site functionality has completely stopped since yesterday

:mad:United.com does not allow me any more reservations. Error messages always after the first leg of the trip. This disaster has been going on now for weeks.

findark

Apr 7, 2016 7:16 pm

For many cookie-derived issues, including not staying logged in and not being able to complete a search, I find that using your browser's version of Incognito Mode helps. So does clearing cookies, for about two page loads.

Silver Fox

Apr 8, 2016 7:31 am

Quote:

Originally Posted by EmailKid (Post 26451960)

I don't think I'm the first to point this out, but an attempt was to "tabletize" it, i.e. make it look like an app for phone or tablet.

Look how that turned out for Windows 8 :eek:

My company has tabletized all our intranet pages and the consensus amongst the grown-ups was that it was not ready for prime time. Needless to say that did not stop the "execs" rolling it out to the internet. I have not been in a client meeting since where it hasn't been mentioned that it is a POS, and that they cannot find anything, and if this is an example of our new strategy well we can take a hike.

kb1992

Apr 8, 2016 8:46 am

Quote:

Originally Posted by ctownflyer (Post 26451824)

Completely agreed.

Current UA site is a piece of garbage.

Is Oscar aware of this?

LIH	Apr 8, 2016 8:59 am

Quote:

Originally Posted by kb1992 (Post 26455655)

Completely agreed.

Current UA site is a piece of garbage.

Is Oscar aware of this?

It would be difficult for a company that was trying to be sub-par at IT to actually be this bad at IT.

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