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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   Functionality issues/questions with "New" (Fall 2015) United.com (https://www.flyertalk.com/forum/united-airlines-mileageplus/1758131-functionality-issues-questions-new-fall-2015-united-com.html)

RockinRon Aug 29, 2015 9:24 am

This is new. What happened to the Upgrade Requested in the right side of my flight list which I saw yesterday to this new listing of waitlisted segments at the bottom of the reservation?

http://i1303.photobucket.com/albums/...psta657ydh.png

Update - went back to main united.com screen, went back to the reservation and it's looking normal. That's *weird*

MattR23 Aug 29, 2015 10:17 am


Originally Posted by RockinRon (Post 25346780)
This is new. What happened to the Upgrade Requested in the right side of my flight list which I saw yesterday to this new listing of waitlisted segments at the bottom of the reservation?

http://i1303.photobucket.com/albums/...psta657ydh.png

Update - went back to main united.com screen, went back to the reservation and it's looking normal. That's *weird*

I've noticed this intermittent behavior since well before the new site has been around.

MattR23 Aug 29, 2015 10:21 am

I've been using Chrome in Windows 10 lately (usually I'm using Mac OS). On Windows but not Mac, after doing a flight search, the flight listings appear below the left sidebar, leaving a huge blank space to the right of the left sidebar. I'd try to report this with the green "Site Feedback" button, but I can't select any of the plus or minus signs, and therefore can't submit the feedback, an issue of its own.

transportbiz Aug 29, 2015 1:06 pm

If you are in calendar view and you click on a date to see flights for that day, how do you go back to the calendar view? You used to just click the back button, now you have to start all over again. Particularly annoying as the site is insanely slow!

RockinRon Aug 29, 2015 4:50 pm


Originally Posted by MattR23 (Post 25346959)
I've noticed this intermittent behavior since well before the new site has been around.

I reported it, for what it's worth. We'll see if it ever pops back up again.

channa Aug 29, 2015 6:05 pm

I'm using the current release of Chrome and got this banner today:

To enjoy the best possible experience on our website, you should update your browser to the latest version of Google Chrome, Mozilla Firefox, Internet Explorer or Safari. Our site no longer supports the browser version you’re currently using.

Baze Aug 29, 2015 6:19 pm

So I log into the old version of UA.com. I start todo what I am needing to do. Suddenly it throws me to the new web site and I have to log in again and start over. Very frustrating. Mac OS 10.10.5 with Safari 8.08. If I am using the old site, leave me on the old site.

UAzip Aug 30, 2015 12:49 am

Never had the award ticket close-in fee appear on the old site, as a Presidential Plus cardholder. The new site wants the $50 fee (Silver) where the old site wouldn't have. Sigh.....

Clincher Aug 31, 2015 6:28 am


Originally Posted by agpt (Post 25231385)
...Though the old site was far from perfect, it was more functional than the new one, and I am sad to see it go.

I'm sad to see it go! Previous roll outs had some familiarity whereas this is a brand new store. I am willing to take some time to learn the new features but I find myself trying to look beyond the fancy and search for the functionality.

Please add the offer code box on the home page.

When printing the final purchase the 'Printer friendly' option should have itinerary, traveler name, and cost all on the first page so only a one page receipt can be printed. Currently itinerary and traveler name is on page one and the final cost is on page three.

on payment selection page this note appears:
Based on your current selections, Other forms of payment are not available.
Will the other form of payment options return?

redwoman Aug 31, 2015 11:02 am

New website doesn't show all itins that old one does; link to revert is gone
 

Originally Posted by emcampbe (Post 25285645)
If you want the new site, yet are getting the old, simply go to www.united.com/ual, or beta.united.com and voila, you'll get the new site.

If you do that, or just randomly get the new site, and want the old, scroll down to the bottom of the page, near the right side, click the link that says "Previous version of united.com", and it will take you back

Unless I need new specs one month after my latest update, I cannot find the link to take you back to the old site. I think they took it away last week or so.

It is really making me mad because I can't find the same fares on the new website that I can on the old. For example, searching on the "old" website still available on my PC, SFO-FCO Sept 15 I can book in F (or any class) SFO-LHR-FCO (UA 901 out of SFO, departing 12:55 PM) but that connection isn't available in any class, restricted, unrestricted or anything on the "new" website. On the "new" website, I am offered connections through the US hubs, through FRA, MUC and LHR but not 901 to LHR departing at 12:55 with a decent connection time and decent arrival time at FCO. I am only offered the 7:05 PM departure SFO-LHR.

How can they not offer all fares that are available? Why do I need to call somebody? If I weren't savvy and knew how to use timetables, I'd never know I could leave at 12:55, have a comfortable connection in LHR and not arrive in Rome late at night. It's not like they're forcing me to pay them more money by hiding a cheap itin; the itin I am trying to build is in F and J and is super expensive (the company pays), more expensive than the limited ones I am being presented with on the "new website".

Phil Level Aug 31, 2015 12:46 pm

If you do that, or just randomly get the new site, and want the old, scroll down to the bottom of the page, near the right side, click the link that says "Previous version of united.com", and it will take you back


Am I blind, or did they remove the "Previous Version" link from the new home page? I can't find it using both Firefox and Chrome.

ctownflyer Aug 31, 2015 2:01 pm


Originally Posted by ctownflyer (Post 25225300)
1. Why can't you fix the award calendar on the beta site to only show dates with nonstop saver award availability like the legacy site can do?

2. Why isn't there a separate Economy Saver Award and Economy Standard Award column like there is for business and first class?

How is it that FT'ers aren't in an uproar over losing the ability to do a calendar award search for nonstop flights only that the legacy site is able to do?

ctownflyer Aug 31, 2015 2:01 pm


Originally Posted by Phil Level (Post 25356446)
If you do that, or just randomly get the new site, and want the old, scroll down to the bottom of the page, near the right side, click the link that says "Previous version of united.com", and it will take you back


Am I blind, or did they remove the "Previous Version" link from the new home page? I can't find it using both Firefox and Chrome.

Appears to be gone, does anyone know what the URL was to toggle back?

Bonehead Aug 31, 2015 3:15 pm


Originally Posted by ctownflyer (Post 25356835)
Appears to be gone, does anyone know what the URL was to toggle back?

I have the classic site up right now...

https://www.united.com/web/en-US/Default.aspx

redwoman Aug 31, 2015 4:58 pm


Originally Posted by Bonehead (Post 25357203)
I have the classic site up right now...

https://www.united.com/web/en-US/Default.aspx

Well, at 3:52 PM Pacific time (now), clicking on the link you provided takes me to the new site. I had been able to access the legacy site on this PC as of 2 hours ago. I guess it's gone for good now. :mad:


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