Jan 16, 2015, 9:21 pm
Last edit by: WineCountryUA
Fees for a change or redeposit :
UA's Award ticketing options/service fees
Previous thread -- General award ticket change/cancellation/redeposit/fees questions
- There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus® awards on United, United Express®, Star Alliance® airline partners and other airline partners.
- When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.
- When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but some have managed without less -- somewhat YMMV -- but the rules state 24 hours}
- Fees are based on the status of the mileage account holder at time of request
UA's Award ticketing options/service fees
Previous thread -- General award ticket change/cancellation/redeposit/fees questions
General award ticket change/cancellation/redeposit/fees questions [2015-2016]
Apr 24, 2015, 9:37 am
#106
Join Date: Dec 2007
Posts: 50
Simple question (I think).
I have a work trip coming up and will be taking my SO along with me. She doesn't know exactly when she wants to return, so I have booked her a total of 3 separate return flights on different dates (all saver awards, mix of business and economy).
What is the latest time that we can decide not to take each flight, and still get a full mileage refund as a Plat? The UA.com site seems to have extremely liberal rules on this, but I want to be sure I am not missing something. Can I go online an hour before the first flight is scheduled to take off, cancel it, and get the miles refunded?
I have a work trip coming up and will be taking my SO along with me. She doesn't know exactly when she wants to return, so I have booked her a total of 3 separate return flights on different dates (all saver awards, mix of business and economy).
What is the latest time that we can decide not to take each flight, and still get a full mileage refund as a Plat? The UA.com site seems to have extremely liberal rules on this, but I want to be sure I am not missing something. Can I go online an hour before the first flight is scheduled to take off, cancel it, and get the miles refunded?
With that being said, good luck cancelling it online without paying a fee. There seems to be a glitch where it's charging everyone to cancel a fee. So at the end, you'll get something saying that to redeposit your miles, please give us a credit card number, etc...
Simply call the 1K number or whatever number you use, and they'll do it for you in less than a minute and apologize for the glitch because they know something is wrong with the website. This is from personal experience (yesterday).
More info:
http://www.united.com/web/en-US/cont...ticketing.aspx
Apr 25, 2015, 3:38 pm
#108
Join Date: Dec 2006
Programs: United 1K, *wood LT Plat
Posts: 826
Hi All - I purchased a refundable ticket on 4/18, applied miles to upgrade the outbound segment, and then had to cancel the trip. I called a second time about having the miles redeposited (first time the agent told me she had taken care of it, but hadn't) and was told there was a $100 redeposit fee. The only thing I can find on the website is the award travel redeposit fees. Is there any way to get the miles back without paying?
Apr 25, 2015, 7:35 pm
#109
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
Hi All - I purchased a refundable ticket on 4/18, applied miles to upgrade the outbound segment, and then had to cancel the trip. I called a second time about having the miles redeposited (first time the agent told me she had taken care of it, but hadn't) and was told there was a $100 redeposit fee. The only thing I can find on the website is the award travel redeposit fees. Is there any way to get the miles back without paying?
Apr 25, 2015, 9:28 pm
#110
Join Date: Dec 2006
Programs: United 1K, *wood LT Plat
Posts: 826
Fortunately, enough social media complaining resulted in a one-time exception ^
Apr 26, 2015, 8:47 am
#111
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
That is what I assumed. I just had trouble believing that United was lumping that redeposit fee in with the Award Travel fees without mentioning that they also applied to upgrade awards, especially when the underlying revenue ticket is significantly more flexible.
Fortunately, enough social media complaining resulted in a one-time exception ^
Fortunately, enough social media complaining resulted in a one-time exception ^
If you cancel your MileagePlus Upgrade Award, miles and co-pay may be refunded for the applicable redeposit fee.
Mileage Plus Upgrade - Terms & ConditionsYou have to work pretty hard to find that.
Glad to hear you got it waived.
May 3, 2015, 4:34 pm
#112
Moderator: National Car
Join Date: Sep 2011
Location: SE MI
Programs: Delta PM, National EE, Hertz PC, Hilton DM
Posts: 2,168
Cancelling an award ticket - what is my maximum exposure?
Not a regular UA flyer here so be nice!
Found some availability on a very hard to find route (N.America-Australia) in United Global First. I see that cancelling and re-crediting the miles costs $200 for me as a non-status flyer. I assume that is per ticket and not per reservation. Does that mean that if I secure the ticket now and change my mind later and cancel, my net cost is $400, and then I have a year to use the miles?
Thanks all for any insights.
Found some availability on a very hard to find route (N.America-Australia) in United Global First. I see that cancelling and re-crediting the miles costs $200 for me as a non-status flyer. I assume that is per ticket and not per reservation. Does that mean that if I secure the ticket now and change my mind later and cancel, my net cost is $400, and then I have a year to use the miles?
Thanks all for any insights.
May 3, 2015, 4:45 pm
#113
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
and then I have a year to use the miles?
May 3, 2015, 5:15 pm
#114
Moderator: National Car
Join Date: Sep 2011
Location: SE MI
Programs: Delta PM, National EE, Hertz PC, Hilton DM
Posts: 2,168
Awesome. Thanks for the prompt response!
May 6, 2015, 10:28 pm
#115
Join Date: Sep 2012
Posts: 4,431
A couple weeks ago, I booked BCN-MUC-YYZ-LAX biz class with United miles for next year. Since then, AA opened up BCN-MIA-LAX, which I prefer. Is there ANY WAY for a United non-elite to avoid the $200 cancelation fee? Is that fee $200 per person or per itinerary? We are a party of 2.
May 6, 2015, 11:03 pm
#116
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
A couple weeks ago, I booked BCN-MUC-YYZ-LAX biz class with United miles for next year. Since then, AA opened up BCN-MIA-LAX, which I prefer. Is there ANY WAY for a United non-elite to avoid the $200 cancelation fee? Is that fee $200 per person or per itinerary? We are a party of 2.
May 6, 2015, 11:11 pm
#117
Join Date: Sep 2012
Posts: 4,431
The $200 is per person or per itinerary?
May 6, 2015, 11:17 pm
#118
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
May 17, 2015, 9:18 am
#119
Join Date: Oct 2014
Posts: 34
Award travel after travel starts
Can I make a change to my award travel once travel has started? I'm looking to changing flights on a partner airline on the same day and same origin and destination.
May 17, 2015, 9:32 am
#120
Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, NH Plat, Former UA 1K
Posts: 5,672
Short answer, yes you can. As for cost, it depends on your Mileage Plus status level. It can get fairly pricy if a general member and is completely free for Platinum and above. I've also had some weird things happen if it's not just a simple A-B-C itinerary, so sometimes takes a good agent (or one time even had to involve the rate desk) to get changes done on oddball itineraries. Try the change online first and see if you can get it done there, otherwise you'll have to call in, price for the change itself will be the same either way if applicable but you may have a fee for using the call center if you don't get it free from status.