Last edit by: WineCountryUA
Fees for a change or redeposit :
UA's Award ticketing options/service fees
Previous thread -- General award ticket change/cancellation/redeposit/fees questions
- There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus® awards on United, United Express®, Star Alliance® airline partners and other airline partners.
- When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.
- When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but some have managed without less -- somewhat YMMV -- but the rules state 24 hours}
- Fees are based on the status of the mileage account holder at time of request
UA's Award ticketing options/service fees
Previous thread -- General award ticket change/cancellation/redeposit/fees questions
General award ticket change/cancellation/redeposit/fees questions [2015-2016]
#196
Join Date: Nov 2010
Location: DCA
Programs: AA Executive Platinum, A3 Gold, SPG Gold, HHonors Diamond, former UA Premier Executive
Posts: 99
If my Premier Platinum friend books me an award ticket using his miles, can I upgrade using mine? If that's possible, it still avoids fees because his status is what's being used since he booked the ticket initially, right?
#197
Join Date: Dec 2008
Location: Toronto, ON
Programs: US Air, Flying Blue, United, Air Canada, Aeromexico
Posts: 437
Refund/cancellation policy for award travel
Where can I find out about the refund/cancellation policy for flights booked with MilagePlus miles?
Specifically, if I book a one-way flight for 2 passengers now (YYZ-PVR) using 35000 MP miles and I decide to cancel it later, am I getting back all the miles (and cash I paid for fees)? Thank you.
Specifically, if I book a one-way flight for 2 passengers now (YYZ-PVR) using 35000 MP miles and I decide to cancel it later, am I getting back all the miles (and cash I paid for fees)? Thank you.
#198
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
Where can I find out about the refund/cancellation policy for flights booked with MilagePlus miles?
Specifically, if I book a one-way flight for 2 passengers now (YYZ-PVR) using 35000 MP miles and I decide to cancel it later, am I getting back all the miles (and cash I paid for fees)? Thank you.
Specifically, if I book a one-way flight for 2 passengers now (YYZ-PVR) using 35000 MP miles and I decide to cancel it later, am I getting back all the miles (and cash I paid for fees)? Thank you.
#199
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Where can I find out about the refund/cancellation policy for flights booked with MilagePlus miles?
Specifically, if I book a one-way flight for 2 passengers now (YYZ-PVR) using 35000 MP miles and I decide to cancel it later, am I getting back all the miles (and cash I paid for fees)? Thank you.
Specifically, if I book a one-way flight for 2 passengers now (YYZ-PVR) using 35000 MP miles and I decide to cancel it later, am I getting back all the miles (and cash I paid for fees)? Thank you.
After that, you'll have to pay a redeposit fee to get the miles back. $200 per ticket if no UA status. Booking fees would not be refunded. Taxes would be.
#200
Join Date: Sep 2005
Location: Stockholm
Programs: UA PP, Marriott Lifetime Platinum
Posts: 179
Here's the page:
https://www.united.com/web/en-US/con...ticketing.aspx
https://www.united.com/web/en-US/con...ticketing.aspx
#201
Join Date: Dec 2008
Location: Toronto, ON
Programs: US Air, Flying Blue, United, Air Canada, Aeromexico
Posts: 437
Here's the page:
https://www.united.com/web/en-US/con...ticketing.aspx
https://www.united.com/web/en-US/con...ticketing.aspx
#202
Join Date: Mar 2007
Posts: 4,975
As a Premier Platinum, if i book a reward ticket and then cancel / redeposit, do I have to use those miles within 1 year from date of issue? Or do I just have one year from the date of issue to cancel the trip and have the miles redeposited to my MP account?
#203
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
yes
#205
Join Date: May 2014
Posts: 77
Penalty for cancelling leg of an award?
I have a 3 leg award ticket using United Miles about 6 weeks out:
BOS - IAD (United Economy)
IAD - ADD (Ethiopian Business)
ADD-JNB (Ethiopian Business)
However, the first leg has a ridiculously early departure, with an almost 4 hr layover in IAD. I've been mulling over whether it would be possible to cancel the 1st leg, but keep the other 2 legs (not cancel entire itinerary and rebook the last 2 legs, but hold on to them while cancelling the first leg...also the mileage needed would be the same if we started from the 2nd leg), and getting a more convenient positioning flight to IAD.
Could this be done, and if so, what would the penalty/fee to do such a thing?
I have a hunch that it's not worth the trouble, and I might as well keep the itinerary, but was curious what it would look like.
BOS - IAD (United Economy)
IAD - ADD (Ethiopian Business)
ADD-JNB (Ethiopian Business)
However, the first leg has a ridiculously early departure, with an almost 4 hr layover in IAD. I've been mulling over whether it would be possible to cancel the 1st leg, but keep the other 2 legs (not cancel entire itinerary and rebook the last 2 legs, but hold on to them while cancelling the first leg...also the mileage needed would be the same if we started from the 2nd leg), and getting a more convenient positioning flight to IAD.
Could this be done, and if so, what would the penalty/fee to do such a thing?
I have a hunch that it's not worth the trouble, and I might as well keep the itinerary, but was curious what it would look like.
#206
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
United Award Ticketing Fees.
Although I would add that a 4 layover does not strike me as totally unreasonably for the domestic-international connection. Particularly since you can use the LH lounge at IAD
#207
Join Date: Nov 2009
Location: Houston, TX
Posts: 1,782
Booked a reward trip to Colombia/Ecuador over Thanksgiving and just changed two segments and had significantly different taxes charged. They did send it to the rate desk the second time though and manually priced it, but it took over an hour.
Original itin:
IAH-PTY-CTG(stopover)-MDE-BOG-UIO-GPS(open jaw)-GYE-SAL-GUA-IAH
New itin:
IAH-BOG-CTG(stopover)-MDE-BOG-UIO-GPS(open jaw)-GYE-SAL-GUA-IAH
As you can see, only swapped in BOG for PTY.
Old taxes: Fare Breakdown
Airfare: 0.00 USD
September 11th Security Fee: 5.60
U.S. Customs User Fee: 5.50
U.S. Immigration User Fee: 7.00
U.S. APHIS User Fee: 5.00
Panama Airport Security Fee: 1.25
Colombia Airport Tax: 43.90
Colombia Tourism Tax: 15.00
Ecuador Infrastructure Tax : 10.00
Ecuador Airport Tax: 14.70
Ecuador Airport Tax: 26.32
Ecuador Airport Auxiliary Facilities Tax: 5.00
Ecuador Security Fee: 8.77
Guatemala Airport Security Fee: 2.60
Per Person Total: 150.64
New itin taxes:
Fare Breakdown
Airfare: 0.00 USD
September 11th Security Fee: 5.60
U.S. Customs User Fee: 5.50
U.S. Immigration User Fee: 7.00
U.S. APHIS User Fee: 5.00
Colombia Airport Tax: 48.70
Colombia Tourism Tax: 15.00
Ecuador Infrastructure Tax : 10.00
Ecuador Airport Tax: 14.70
Ecuador Security Fee: 8.77
Ecuador Tourism Tax: 20.00
Ecuador Airport Tax: 26.32
Q2: 5.00
Guatemala Airport Security Fee: 0.60
Per Person Total: 174.19
Random additional Ecuador tourism tax?
Guatemala dropped from $2.60 to $0.60?
What is Q2 for $5?
I get why the Colombia tax may have increased (additional flight domestically), but this just seems hokie.
Original itin:
IAH-PTY-CTG(stopover)-MDE-BOG-UIO-GPS(open jaw)-GYE-SAL-GUA-IAH
New itin:
IAH-BOG-CTG(stopover)-MDE-BOG-UIO-GPS(open jaw)-GYE-SAL-GUA-IAH
As you can see, only swapped in BOG for PTY.
Old taxes: Fare Breakdown
Airfare: 0.00 USD
September 11th Security Fee: 5.60
U.S. Customs User Fee: 5.50
U.S. Immigration User Fee: 7.00
U.S. APHIS User Fee: 5.00
Panama Airport Security Fee: 1.25
Colombia Airport Tax: 43.90
Colombia Tourism Tax: 15.00
Ecuador Infrastructure Tax : 10.00
Ecuador Airport Tax: 14.70
Ecuador Airport Tax: 26.32
Ecuador Airport Auxiliary Facilities Tax: 5.00
Ecuador Security Fee: 8.77
Guatemala Airport Security Fee: 2.60
Per Person Total: 150.64
New itin taxes:
Fare Breakdown
Airfare: 0.00 USD
September 11th Security Fee: 5.60
U.S. Customs User Fee: 5.50
U.S. Immigration User Fee: 7.00
U.S. APHIS User Fee: 5.00
Colombia Airport Tax: 48.70
Colombia Tourism Tax: 15.00
Ecuador Infrastructure Tax : 10.00
Ecuador Airport Tax: 14.70
Ecuador Security Fee: 8.77
Ecuador Tourism Tax: 20.00
Ecuador Airport Tax: 26.32
Q2: 5.00
Guatemala Airport Security Fee: 0.60
Per Person Total: 174.19
Random additional Ecuador tourism tax?
Guatemala dropped from $2.60 to $0.60?
What is Q2 for $5?
I get why the Colombia tax may have increased (additional flight domestically), but this just seems hokie.
#208
Join Date: Jul 2013
Location: LAX
Programs: UA - Plat; TK - Elite; Marriott - Gold
Posts: 46
Switch from Econ Savers to Business Savers?
My cousin (Gold) booked my niece on a Savers flight for LAX-BOS (economy - 12.5k miles; Standard is 25k)
I saw that her flight had opened Business Savers (25k miles). As a Plat, can I call and request the Business Saver and pay the difference in miles? Or will this require to cancel that segment and re-book into the Business Savers?
If the latter, I assume my cousin's miles (for this segment) will be refunded. But will there be any change fees/booking fees, since I am the Plat who is requesting the change and to use my miles for the rebook?
PS. If it sounds too complicated, I'm probably just going to leave it alone so as not to have any agents accidentally mess her itin.
I saw that her flight had opened Business Savers (25k miles). As a Plat, can I call and request the Business Saver and pay the difference in miles? Or will this require to cancel that segment and re-book into the Business Savers?
If the latter, I assume my cousin's miles (for this segment) will be refunded. But will there be any change fees/booking fees, since I am the Plat who is requesting the change and to use my miles for the rebook?
PS. If it sounds too complicated, I'm probably just going to leave it alone so as not to have any agents accidentally mess her itin.
#209
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
My cousin (Gold) booked my niece on a Savers flight for LAX-BOS (economy - 12.5k miles; Standard is 25k)
I saw that her flight had opened Business Savers (25k miles). As a Plat, can I call and request the Business Saver and pay the difference in miles? Or will this require to cancel that segment and re-book into the Business Savers?
If the latter, I assume my cousin's miles (for this segment) will be refunded. But will there be any change fees/booking fees, since I am the Plat who is requesting the change and to use my miles for the rebook?
I saw that her flight had opened Business Savers (25k miles). As a Plat, can I call and request the Business Saver and pay the difference in miles? Or will this require to cancel that segment and re-book into the Business Savers?
If the latter, I assume my cousin's miles (for this segment) will be refunded. But will there be any change fees/booking fees, since I am the Plat who is requesting the change and to use my miles for the rebook?
#210
Join Date: Jul 2013
Location: LAX
Programs: UA - Plat; TK - Elite; Marriott - Gold
Posts: 46
That's what I was afraid of. I guess I'll just keep it as is.