Jan 16, 2015, 9:21 pm

FlyerTalk Forums Expert How-Tos and Guides

Fees for a change or redeposit :

There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus® awards on United, United Express®, Star Alliance® airline partners and other airline partners.
When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.
When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but some have managed without less -- somewhat YMMV -- but the rules state 24 hours}
Fees are based on the status of the mileage account holder at time of request

UA's Award ticketing options/service fees

Previous thread -- General award ticket change/cancellation/redeposit/fees questions

General award ticket change/cancellation/redeposit/fees questions [2015-2016]

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Dec 11, 2016, 5:38 pm

#571

Kacee

A FlyerTalk Posting Legend

Join Date: Apr 2013

Location: PHX

Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)

Posts: 56,480

Quote:

Originally Posted by sponge_gto

Well I guess you just saved me the trouble at dragging this out any longer. FWIW, the itinerary is something of a beauty here

NKG-CAN-BKK-MEL-AKL on the outbound, open-jaw then CHC-MEL-BKK-ICN-NKG inbound. 40k per pax in business though with tons of economy segments

I wouldn't even think about trying that with the CA segments.

Dec 11, 2016, 7:45 pm

#572

sponge_gto

Join Date: Dec 2014

Location: NY

Programs: MR, UR, UA

Posts: 180

Quote:

Originally Posted by Kacee

I wouldn't even think about trying that with the CA segments.

Then you might find it surprising that there are no CA segments

NKG-CAN is actually on Shenzhen Airlines but I guess they are supposed to be some subsidiary of CA? Anyways I feel very relieved now knowing there is nothing I can do.

Dec 18, 2016, 10:45 pm

#573

joseeantonior

Join Date: Jun 2015

Location: LIM

Programs: United Premier 1K, Hilton Diamond, Bonvoy Gold, AmEx Plat

Posts: 559

Award Changes After Ticket Issuance

Hey everyone!

Mods, feel free to move around. Tried to find a post around award tickets but couldn't find anything specific to changes. And sorry for all the questions in advance - first time booking an award and trying to get it done right.

I'm wanting to fly LIM>DEN 13/Jan, DEN>SFO 23/Jan, SFO>LIM 25/Jan. Currently, LIM>DEN only has Standard availability for both Y and J, DEN>SFO has Saver Y and Standard F, and SFO>LIM has Saver Y and Standard F. I'm thinking on doing the following, all in one ticket:

Booking LIM>DEN Standard J (70k miles)
Booking DEN>SFO Saver Y (0 miles, Excursionist's Perk)
Booking SFO>LIM Saver Y (20k miles)
Waitlist SFO>LIM Saver J (15k miles (20k+15k))
Waitlist DEN>SFO Saver J (0 miles, Excursionist's Perk)

Then, if/when LIM>DEN opens up for Saver J or Saver Y, make a change to either Saver J, or Saver Y + IN Waitlist, and getting a refund of 40k miles for the Standard>Saver change. Currently a 1K so not worried about redeposit/change fees.

Air award experts, does this sound reasonable and legal according to fare rules? I'm trying to do it as soon as possible because I don't want to risk the SFO>LIM saver space going away.

Thanks in advance!

Last edited by joseeantonior; Dec 18, 2016 at 11:49 pm

Dec 21, 2016, 1:38 pm

#574

Richym99

Join Date: Mar 2012

Location: South Wales, UK

Programs: UA 1k

Posts: 693

You cannot mix saver and full award tickets, so that isn't going to work for you.

Dec 21, 2016, 2:43 pm

#575

goodeats21

FlyerTalk Evangelist

Join Date: Mar 2010

Location: DAY

Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry

Posts: 10,159

Quote:

Originally Posted by joseeantonior

I was having trouble following you exactly, but be aware that making changes to a single segment of an existing award ticket without disturbing the other segments is now problematic (close to impossible?), even for 1K.

Not any flexibility with award tickets anymore.

http://www.flyertalk.com/forum/unite...hanges-23.html

Dec 21, 2016, 6:17 pm

#576

joseeantonior

Join Date: Jun 2015

Location: LIM

Programs: United Premier 1K, Hilton Diamond, Bonvoy Gold, AmEx Plat

Posts: 559

Quote:

Originally Posted by Richym99

You cannot mix saver and full award tickets, so that isn't going to work for you.

I was able to book it successfully. No problem mixing both Standard and Savers

Quote:

Originally Posted by goodeats21

Uh-oh. Even over the phone? Right now the LIM-IAH segment is Y5, Z9 (13 seatmap). I think that's the reason why they won't be releasing any Saver seats till last min, and that'll be the moment where I call and make the change.

Dec 23, 2016, 10:01 pm

#577

DaveInLA

Join Date: Sep 2012

Posts: 4,431

I've read a couple blogs about the trick of booking >21 days, then changing to a closer date. Does this also work for Star Alliance awards?

Also, I want to make sure I would be doing this right. I'm interested in EVA J LAX-TPE, which isn't available now. However, the trend I've noticed is that EVA opens up J awards 1 week prior to departure pretty consistently. On top of that, much of February is available. My plan would be around 1/10, I would book 2/3, then almost immediately call in to change that to 1/17. Does that sound right? If note, I'll book with SQ miles or something, but I have a decent amount of UA miles right now.

Dec 25, 2016, 11:03 am

#578

economyplusfan

Join Date: Dec 2010

Location: DEN

Programs: UA Plat

Posts: 754

I'm not sure the wiki is correct. I booked an award ticket as Silver and tried to change it as Gold. I was charged the Silver change fee. Call to CS confirmed that the change fee is based on status when the ticket was issued.

Dec 25, 2016, 3:48 pm

#579

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,859

Quote:

Originally Posted by economyplusfan

That has not been the the practice for the past few years
UA states

Quote:

Fee level is based on the MileagePlus status of the member whose miles were used to book the award.

which is a bit ambiguous but it has long been status at time of change (from personal experience -- and experience you will find in this thread). I would have bumped it up to a supervisor.

Dec 26, 2016, 10:50 pm

#580

DaveInLA

Join Date: Sep 2012

Posts: 4,431

Quote:

Originally Posted by DaveInLA

Any advise on this?

Jan 19, 2017, 10:30 pm

#581

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,859

With the new rules and new year, have opened General award ticket change/cancellation/redeposit/fees questions [2017] . Will close this thread.

WineCountryUA
UA coModerator

Last edited by WineCountryUA; Jan 19, 2017 at 10:40 pm

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