Jan 16, 2015, 9:21 pm
Last edit by: WineCountryUA
Fees for a change or redeposit :
UA's Award ticketing options/service fees
Previous thread -- General award ticket change/cancellation/redeposit/fees questions
- There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus® awards on United, United Express®, Star Alliance® airline partners and other airline partners.
- When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.
- When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but some have managed without less -- somewhat YMMV -- but the rules state 24 hours}
- Fees are based on the status of the mileage account holder at time of request
UA's Award ticketing options/service fees
Previous thread -- General award ticket change/cancellation/redeposit/fees questions
General award ticket change/cancellation/redeposit/fees questions [2015-2016]
Jun 12, 2015, 8:43 am
#151
Join Date: Nov 2008
Posts: 403
Any chance that the 2 flights they changed are on United Express? If so, are they operated by different contract airlines? GoJet versus Mesa. ExpressJet vs ComAir? Etc.
A change of operating carrier is an automatic reason to be able to cancel the ticket without penalty.
A change of operating carrier is an automatic reason to be able to cancel the ticket without penalty.
THANKS!
Jun 12, 2015, 9:30 am
#152
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
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Great. Glad you were able to take advantage of United's all-too-frequent schedule changes. Change of operating carrier is a slam dunk...no relying on agent discretion. ^
Jun 16, 2015, 10:58 pm
#153
Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,777
Fee to Change/Redeposit Award Itinerary in First 24 Hours?
Is there a grace period for avoiding fees, including the above fees and the original close-in booking fee, if you cancel within 24 hours? Similar to revenue tickets, that is.
Thanks.....
Thanks.....
Jun 16, 2015, 11:04 pm
#154
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Indeed there is.
Jun 16, 2015, 11:05 pm
#155
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Join Date: Feb 2007
Location: Los Angeles / Basel
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Posts: 26,930
yes!!
Jun 16, 2015, 11:35 pm
#156
Join Date: Jun 2015
Location: Texas, USA
Posts: 2
Fee for redeposited award itinerary changes
This is just my personal experience. I'm Gold on United. There have been times when I called and the agent will not work me. Rake the fullest amount they can. Then there are times when I called and been given courtesy and fees waived.
For example, I used miles for my trip to South America. I made a mistake on the dates of travels. I called a few days later (way outside of the 24 hour change period), I think I was on 72 hours at that point. I was successful in getting the agent to change my return date to a later date.
I called again a few days after the initial change (about a week after the reservation now) and asked if I can change my departure date to an earlier date. They gracefully did it without even a hesitation. So I was able to leave early and return early without being charged a fee. Not sure if this helps.
For example, I used miles for my trip to South America. I made a mistake on the dates of travels. I called a few days later (way outside of the 24 hour change period), I think I was on 72 hours at that point. I was successful in getting the agent to change my return date to a later date.
I called again a few days after the initial change (about a week after the reservation now) and asked if I can change my departure date to an earlier date. They gracefully did it without even a hesitation. So I was able to leave early and return early without being charged a fee. Not sure if this helps.
Jun 18, 2015, 3:31 am
#157
Join Date: Aug 2004
Location: Sydney & London
Programs: UA Lifetime Exec Plat (2MM)
Posts: 744
"Too Many Changes"?
Living in Australia, I usually deal with the Singapore Res Ctr.
I recently tried to change a business class award ticket on a Star Alliance partner for myself and my wife and was told it couldn't be done as I had made "too many changes" to it. I had previously made a couple of minor changes (eg changed to later flight on same day). I had no idea such a "rule" existed, and wondered if it was just an arbitrary decision.
Anyone else had such an issue?
I recently tried to change a business class award ticket on a Star Alliance partner for myself and my wife and was told it couldn't be done as I had made "too many changes" to it. I had previously made a couple of minor changes (eg changed to later flight on same day). I had no idea such a "rule" existed, and wondered if it was just an arbitrary decision.
Anyone else had such an issue?
Jun 18, 2015, 7:06 am
#158
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Join Date: Mar 2002
Location: SPI
Programs: AA Gold, UA LT Plat, Mar LTT
Posts: 18,147
You were the victim of a MOLA*. HUACA.
Dave
* Misleading, or lying, agent
Jun 19, 2015, 1:50 pm
#159
Join Date: Apr 2013
Posts: 6
Refund change fees on award ticket with cancellation?
I have an award ticket that I had to pay change fees on to alter flights, now there has been a significant schedule change. If I cancel due to the schedule change will I also get my change fees refunded? It would be great if I could get change fees, miles and taxes all refunded due to a schedule change.
Jun 19, 2015, 2:07 pm
#160
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No....
Jun 19, 2015, 4:35 pm
#161
Join Date: Dec 2014
Location: lax
Programs: 1k
Posts: 440
It is No and depending on your status ( I assume you have none) and time frame of cancel, I believe you will have to pay an additional cancellation fee.
Jun 20, 2015, 2:03 am
#162
Join Date: Aug 2004
Location: Sydney & London
Programs: UA Lifetime Exec Plat (2MM)
Posts: 744
Jun 21, 2015, 7:53 pm
#163
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,365
I can change an award routing/carrier without a fee?
I just wanted to verify that as a Premier Silver that I can change an award routing and carrier without a fee. The reason I ask is because the last time I looked into this (several years ago) there was a fee for changing carriers (maybe this was pre-merger), and I want to make sure I am reading the current award fee chart correctly.
We are looking to go to Europe next year during peak season for a change, so I am eager to book something now. For the return, my boyfriend is looking at CDG-FRA-EWR-MHT and we would like to change that to CDG-EWR-MHT, if inventory opens up. So no fee as Silvers?
Thanks.
We are looking to go to Europe next year during peak season for a change, so I am eager to book something now. For the return, my boyfriend is looking at CDG-FRA-EWR-MHT and we would like to change that to CDG-EWR-MHT, if inventory opens up. So no fee as Silvers?
Thanks.
Jun 21, 2015, 7:58 pm
#164
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Join Date: Apr 2013
Location: PHX
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Posts: 56,470
I just wanted to verify that as a Premier Silver that I can change an award routing and carrier without a fee. The reason I ask is because the last time I looked into this (several years ago) there was a fee for changing carriers (maybe this was pre-merger), and I want to make sure I am reading the current award fee chart correctly.
Note that the fee chart is very confusing on this point (Award Ticketing Fees), and some agents get it wrong.
Jun 30, 2015, 3:11 pm
#165
Join Date: Oct 2006
Location: DCA, ex-IAH
Programs: nada
Posts: 1,368
Award: Close in booking fee + 24 hr refund?
I didn't see any specifics in a search--does anyone know how the mileage ticket close-in booking fee ("Booking a MileagePlus award ticket through any channel, less than 21 days before departure" which is $75 for a general member) works in conjunction with a 24 hour refund?
Is it lost or am I able to cancel without penalty (including the fee) within 24 hrs?
Is it lost or am I able to cancel without penalty (including the fee) within 24 hrs?