Jan 16, 2015, 9:21 pm
Last edit by: WineCountryUA
Fees for a change or redeposit :
UA's Award ticketing options/service fees
Previous thread -- General award ticket change/cancellation/redeposit/fees questions
- There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus® awards on United, United Express®, Star Alliance® airline partners and other airline partners.
- When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.
- When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but some have managed without less -- somewhat YMMV -- but the rules state 24 hours}
- Fees are based on the status of the mileage account holder at time of request
UA's Award ticketing options/service fees
Previous thread -- General award ticket change/cancellation/redeposit/fees questions
General award ticket change/cancellation/redeposit/fees questions [2015-2016]
Feb 24, 2015, 1:08 pm
#76
Join Date: Jan 2005
Location: If only I knew
Programs: Several of my own making in which I was recently fast-tracked to super-duper-über-elite status
Posts: 1,074
Has anyone had any luck in getting the miles back for an unused portion of an award ticket based on inability to travel for medical reasons?
My mother (having medical issues) can't travel yet and needs to postpone the return portion of her trip beyond the one year issue date. HUCA'd several times and keep getting the same response--she can't extend beyond the one year from issue and won't get the 80K miles back if she cancels the ticket.
My mother (having medical issues) can't travel yet and needs to postpone the return portion of her trip beyond the one year issue date. HUCA'd several times and keep getting the same response--she can't extend beyond the one year from issue and won't get the 80K miles back if she cancels the ticket.
Feb 24, 2015, 1:32 pm
#77
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,089
Has anyone had any luck in getting the miles back for an unused portion of an award ticket based on inability to travel for medical reasons?
My mother (having medical issues) can't travel yet and needs to postpone the return portion of her trip beyond the one year issue date. HUCA'd several times and keep getting the same response--she can't extend beyond the one year from issue and won't get the 80K miles back if she cancels the ticket.
My mother (having medical issues) can't travel yet and needs to postpone the return portion of her trip beyond the one year issue date. HUCA'd several times and keep getting the same response--she can't extend beyond the one year from issue and won't get the 80K miles back if she cancels the ticket.
If you can get the letter then I'd have her call and cancel the trip and ask that the miles be redeposited into her acct. They will charge her $200 unless she has elite status. Then go to the UA website and click on Reservations/Refunds/E-Ticket refund. Follow the steps. She should get back $150 of the $200 fee.
I just did this and it worked fine. Took about 10 days and the $150 was credited back to my card.
Feb 24, 2015, 2:59 pm
#78
Join Date: Jan 2005
Location: If only I knew
Programs: Several of my own making in which I was recently fast-tracked to super-duper-über-elite status
Posts: 1,074
The only way you are going to have any success is to follow the online steps for asking for a refund. She will also need a letter from her Dr. saying she can't fly.
If you can get the letter then I'd have her call and cancel the trip and ask that the miles be redeposited into her acct. They will charge her $200 unless she has elite status. Then go to the UA website and click on Reservations/Refunds/E-Ticket refund. Follow the steps. She should get back $150 of the $200 fee.
I just did this and it worked fine. Took about 10 days and the $150 was credited back to my card.
If you can get the letter then I'd have her call and cancel the trip and ask that the miles be redeposited into her acct. They will charge her $200 unless she has elite status. Then go to the UA website and click on Reservations/Refunds/E-Ticket refund. Follow the steps. She should get back $150 of the $200 fee.
I just did this and it worked fine. Took about 10 days and the $150 was credited back to my card.
Feb 24, 2015, 5:22 pm
#79
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,089
Feb 24, 2015, 6:29 pm
#80
Join Date: Jan 2005
Location: If only I knew
Programs: Several of my own making in which I was recently fast-tracked to super-duper-über-elite status
Posts: 1,074
Yes, we made sure it says that.
One potential snag--when you say to call, cancel reservation, and ask for miles to be redeposited, that's where we ran into an issue w/ the reservations agents. They kept telling me that the miles would not be redeposited because she already started the trip. Do you think they'll make an exception to their no redeposit rule if we provide the Dr's letter?
I'm actually more concerned about the miles than the fee.
Thanks!
One potential snag--when you say to call, cancel reservation, and ask for miles to be redeposited, that's where we ran into an issue w/ the reservations agents. They kept telling me that the miles would not be redeposited because she already started the trip. Do you think they'll make an exception to their no redeposit rule if we provide the Dr's letter?
I'm actually more concerned about the miles than the fee.
Thanks!
Feb 24, 2015, 10:38 pm
#81
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,089
Yes, we made sure it says that.
One potential snag--when you say to call, cancel reservation, and ask for miles to be redeposited, that's where we ran into an issue w/ the reservations agents. They kept telling me that the miles would not be redeposited because she already started the trip. Do you think they'll make an exception to their no redeposit rule if we provide the Dr's letter?
I'm actually more concerned about the miles than the fee.
Thanks!
One potential snag--when you say to call, cancel reservation, and ask for miles to be redeposited, that's where we ran into an issue w/ the reservations agents. They kept telling me that the miles would not be redeposited because she already started the trip. Do you think they'll make an exception to their no redeposit rule if we provide the Dr's letter?
I'm actually more concerned about the miles than the fee.
Thanks!
Feb 25, 2015, 1:45 pm
#82
Join Date: Jan 2005
Location: If only I knew
Programs: Several of my own making in which I was recently fast-tracked to super-duper-über-elite status
Posts: 1,074
Mar 1, 2015, 11:51 am
#83
Join Date: Oct 2007
Location: ORD & DEN
Programs: UA Premier 1K 1MM, Marriott Titanium, Hilton Gold
Posts: 240
Reissue award ticket for same itinerary within one year?
Does anybody have any luck with -- or strategy for -- extending an award ticket past the one-year date of issuance? The short story is that wife and son redeemed my (Premier Gold) miles for ord-bos-ord standard tickets (50K miles) on 7/12/14 for travel 8/12/14. Trip had to be cancelled for family emergency, and we'd like to rebook the same itinerary for 7/30/15. I know the rule says one year from miles redemption, but has it been anyone's experience that they will extend it to one year from the initial date of travel? Thanks.
And is the rule based on status?
And is the rule based on status?
Last edited by cubfan99; Mar 8, 2015 at 4:10 pm Reason: adding an additional question
Mar 8, 2015, 3:47 pm
#84
Join Date: Mar 2014
Posts: 217
Changing award flights.
I have confirmed Gf award seats for next month. If by some miracle, business saver seats open up, can I change flights and get the decreased miles credited back to my account? Thanks in advance
Mar 8, 2015, 4:01 pm
#85
Join Date: Apr 2001
Location: TPE, SF, DC
Programs: UA Lifetime GS 4mm
Posts: 891
Yes, but will need to cancel GF ticket & book new biz saver award, and incur mileage redeposit fee unless you are UA platinum or higher status.
Mar 9, 2015, 10:48 pm
#87
Join Date: May 2011
Posts: 21
Booked travel on UA.Com but schedule change on *A carrier
Hi
I have booked an open jaw international flight with the return leg being LHR - BKK - AKL.
I was on TG917 which departed at 21.00 and arrived the next day in BKK and there was a 3hr stopover til the next flight to AKL.
However TG have changed their flight schedule and UA have advised me of this change and have put me on a flight departing LHR at 12.00 the next day.
The problem being that the BKK - AKL has not been changed. I,m booked on the original flight which will leave about 12 hrs before I get to BKK.
Also there are no more award flights showing on the next day for the BKK-AKL leg.
Hope that makes since.
Any suggestions as to a remedy.
Cheers
I have booked an open jaw international flight with the return leg being LHR - BKK - AKL.
I was on TG917 which departed at 21.00 and arrived the next day in BKK and there was a 3hr stopover til the next flight to AKL.
However TG have changed their flight schedule and UA have advised me of this change and have put me on a flight departing LHR at 12.00 the next day.
The problem being that the BKK - AKL has not been changed. I,m booked on the original flight which will leave about 12 hrs before I get to BKK.
Also there are no more award flights showing on the next day for the BKK-AKL leg.
Hope that makes since.
Any suggestions as to a remedy.
Cheers
Last edited by maxwalker101; Mar 9, 2015 at 11:00 pm
Mar 11, 2015, 7:38 am
#88
Join Date: Oct 2007
Location: ORD & DEN
Programs: UA Premier 1K 1MM, Marriott Titanium, Hilton Gold
Posts: 240
One year deadline for award ticket reissue?
Does anybody have any luck with -- or strategy for -- extending an award ticket past the one-year date of issuance? The short story is that wife and son redeemed my (Premier Gold) miles for ord-bos-ord standard tickets (50K miles) on 7/12/14 for travel 8/12/14. Trip had to be cancelled for family emergency, and we'd like to rebook the same itinerary for 7/30/15. I know the rule says one year from miles redemption, but has it been anyone's experience that they will extend it to one year from the initial date of travel? And is the rule based on status? Thanks.
Mar 11, 2015, 11:41 am
#89
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
Does anybody have any luck with -- or strategy for -- extending an award ticket past the one-year date of issuance? The short story is that wife and son redeemed my (Premier Gold) miles for ord-bos-ord standard tickets (50K miles) on 7/12/14 for travel 8/12/14. Trip had to be cancelled for family emergency, and we'd like to rebook the same itinerary for 7/30/15. I know the rule says one year from miles redemption, but has it been anyone's experience that they will extend it to one year from the initial date of travel? And is the rule based on status? Thanks.
ne year you will be denied further changes. In my experience, UA will not knowingly/intentionally extend an award ticket past one year.
Mar 12, 2015, 9:02 am
#90
Formerly known as Stephenk19
Join Date: Nov 2011
Location: Munich, Germany
Programs: Free Agent
Posts: 409
To bump this thread,
Is it still the case where you can cancel an award ticket and get the miles back no penalty?
Some of the earlier posts seemed to show success with this, but does anyone know if there is an official policy around this from UA?
Is it still the case where you can cancel an award ticket and get the miles back no penalty?
Some of the earlier posts seemed to show success with this, but does anyone know if there is an official policy around this from UA?