Jan 16, 2015, 9:21 pm

FlyerTalk Forums Expert How-Tos and Guides

Fees for a change or redeposit :

There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus® awards on United, United Express®, Star Alliance® airline partners and other airline partners.
When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.
When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but some have managed without less -- somewhat YMMV -- but the rules state 24 hours}
Fees are based on the status of the mileage account holder at time of request

UA's Award ticketing options/service fees

Previous thread -- General award ticket change/cancellation/redeposit/fees questions

General award ticket change/cancellation/redeposit/fees questions [2015-2016]

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Jun 10, 2015, 9:22 pm

#136

mduell

FlyerTalk Evangelist

Join Date: May 2007

Location: Houston

Programs: UA Plat, Marriott Gold

Posts: 12,694

No, $150/passenger to get your miles back.

Jun 10, 2015, 9:59 pm

#137

Kacee

A FlyerTalk Posting Legend

Join Date: Apr 2013

Location: PHX

Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)

Posts: 56,480

Quote:

Originally Posted by MonoMow

Yesterday, my company announced restructuring and I got laid off.
I may need to cancel the trip, and so can I get my miles back without any penalty fee?

That sucks, sorry.

Quote:

Originally Posted by mduell

No, $150/passenger to get your miles back.

$200.

Or $100 to move travel dates back (no change to origin destination).

Jun 10, 2015, 10:29 pm

#138

Baze

FlyerTalk Evangelist

Join Date: Jul 1999

Location: Ewa Beach, Hawaii

Posts: 10,909

Quote:

Originally Posted by MonoMow

Hi, So I've planned award travels to Istanbul using my united miles for myself and a companion.

Yesterday, my company announced restructuring and I got laid off.
I may need to cancel the trip, and so can I get my miles back without any penalty fee??

thanks.

You don't list it but do you have any status with UA? The higher your status the less you have to pay in fees down to 0 for some statuses.

This link will take you to the UA site for fees.

https://www.united.com/web/en-US/con...ticketing.aspx

And sorry you lost your job. I know what it feels like.

Jun 10, 2015, 11:04 pm

#139

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,859

Quote:

Originally Posted by MonoMow

... Yesterday, my company announced restructuring and I got laid off.
I may need to cancel the trip, and so can I get my miles back without any penalty fee?? ....

You can try calling and see if you can get any consideration. Back in the 2008/2009 timeframe there was a policy but have not heard of anything recently.
If no success, then pay the fees and appeal for a refund based on "unplanned event."

Jun 11, 2015, 8:49 pm

#140

shdflyer

Join Date: Nov 2008

Posts: 403

Award Cancelled -- Rebooking Question

For first time in years I am only a Gold and don't have benefit of free award cancellation/redeposit.

So regarding rebooking a cancelled award ticket -- I have heard conflicting things and can't figure out which one of these is the truth:

1) Must rebook a new award within 1 year of the original award's date of issue, and a new 1 year clock begins with a new date of issue for the new award ticket
or
2) Must rebook a new award AND complete all travel within 1 year of the original award's date of issue.

If #2 is true, is there any way to extend validity of ticket past 1 year to avoid the redeposit fee?

Thanks for helping me understand which is the truth!

Jun 11, 2015, 9:00 pm

#141

MatthewLAX

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Join Date: Feb 2007

Location: Los Angeles / Basel

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Posts: 26,930

2.) is technically correct, but if you can modify it on .bomb, you can usually extend past the technical validity date

Jun 11, 2015, 9:14 pm

#142

FlyWorld

Join Date: Jun 2005

Posts: 4,645

If you cancel an award ticket, I thought the miles go back to your account, and then you can use those miles whenever and however you want to, with no deadlines or restrictions. No?

Jun 11, 2015, 9:43 pm

#143

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,859

Quote:

Originally Posted by FlyWorld

If you cancel an award ticket, I thought the miles go back to your account, and then you can use those miles whenever and however you want to, with no deadlines or restrictions. No?

If you cancel and also redeposit, there may be a fee for elites lower than Plat.
For those subject to a fee you can cancel and rebook if same O/D for no fee as long as you do that within a year of the original purchase.

Jun 11, 2015, 10:59 pm

#144

FlyWorld

Join Date: Jun 2005

Posts: 4,645

Quote:

Originally Posted by WineCountryUA

But if you press the button to cancel an award ticket, don't the miles go back, and doesn't the fee get assessed, all automatically, at that time? I've never been given an option (that I can recall) to not pay the fee, not get back the miles, and put the ticket into a holding state for rebooking later.

Is this something that can be done on the web site or it's a process that requires a phone call to do?

Jun 11, 2015, 11:19 pm

#145

Mike Jacoubowsky

Join Date: May 2003

Location: Redwood City, CA USA (SFO/SJC)

Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since

Posts: 8,826

Quote:

Originally Posted by WineCountryUA

So would that entail the "change flight" option? Or is it something that has to be called in? I can see the source of confusion voice by some here. If you "cancel" a reservation, the miles go back into your account and you get assessed a fee (if below Plat). How do you "cancel and rebook" on-line? What's the process?

Thanks-

Jun 12, 2015, 7:10 am

#146

shdflyer

Join Date: Nov 2008

Posts: 403

Free Award Cancellation if United Changes Award Ticket from A-B-C-D to A-X-C-D

I am Gold and have $100 fee for saver award cancellation and redeposit of miles.

I got my wife a Saver award IAD-BOS-DEN-FCA but United changed the routing after ticketing to IAD-STL-DEN-FCA

Departure flight/time and Arrival flight/time are the same.

much better routing, but my wife can't go
so
can I cancel without penalty because they changed the routing after I bought the ticket?
Thanks!

Jun 12, 2015, 7:28 am

#147

IADFlyer123

Join Date: Oct 2013

Location: WAS/ BOM

Programs: UA 1K, Marriott Gold, HHonors Gold

Posts: 1,567

Quote:

Originally Posted by shdflyer

Yes, just tell them it doesn't work for your wife and you weren't given the choice to consider the option.

Jun 12, 2015, 7:32 am

#148

goodeats21

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Join Date: Mar 2010

Location: DAY

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Posts: 10,159

Any chance that the 2 flights they changed are on United Express? If so, are they operated by different contract airlines? GoJet versus Mesa. ExpressJet vs ComAir? Etc.

A change of operating carrier is an automatic reason to be able to cancel the ticket without penalty.

Jun 12, 2015, 7:34 am

#149

mahasamatman

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Join Date: Apr 2004

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According to the Contract of Carriage, simply changing an intermediate point is not grounds for free cancellation. However, you may find a friendly (or uninformed) agent who will do it.

Jun 12, 2015, 8:11 am

#150

3Cforme

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Join Date: Jun 2001

Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat

Posts: 28,190

Quote:

Originally Posted by goodeats21

That, or a 'significant' change in departure or arrival time that the DOT does not define. Changing a non-stop to direct, or changing a direct to a connection, also grant eligibility for a fee-free refund by DOT guidance.