Jan 16, 2015, 9:21 pm
Last edit by: WineCountryUA
Fees for a change or redeposit :
UA's Award ticketing options/service fees
Previous thread -- General award ticket change/cancellation/redeposit/fees questions
- There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus® awards on United, United Express®, Star Alliance® airline partners and other airline partners.
- When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.
- When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but some have managed without less -- somewhat YMMV -- but the rules state 24 hours}
- Fees are based on the status of the mileage account holder at time of request
UA's Award ticketing options/service fees
Previous thread -- General award ticket change/cancellation/redeposit/fees questions
General award ticket change/cancellation/redeposit/fees questions [2015-2016]
Jun 30, 2015, 3:34 pm
#166
Join Date: Oct 2008
Location: SFO
Programs: UA 1K, AA Plat Pro, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 838
I didn't see any specifics in a search--does anyone know how the mileage ticket close-in booking fee ("Booking a MileagePlus award ticket through any channel, less than 21 days before departure" which is $75 for a general member) works in conjunction with a 24 hour refund?
Is it lost or am I able to cancel without penalty (including the fee) within 24 hrs?
Is it lost or am I able to cancel without penalty (including the fee) within 24 hrs?
Jul 4, 2015, 3:56 pm
#167
FlyerTalk Evangelist
Join Date: May 2008
Location: San Francisco
Programs: GM on VX, UA, AA, HA, AS, SY; Budget Fastbreak
Posts: 27,628
how do I change an award RETURN ticket for another
Hi,
I booked a Standard award for another person and he wants to change return from 7/5 (3:30pm) to Monday 7/6, around same time.
How do I make change - can I do it online at United.com or must I phone? I see on the ual FAQ that there is a $50 fee. Any other fee?
Also the Monday 3:30 flight has only e+ seats available - nothing in Economy. If I book the Monday 3:30 flight, I can't book a free seat in Y. What happens to Pax when he gets to airport and has no seat assignment?
Thanks
Michael
I booked a Standard award for another person and he wants to change return from 7/5 (3:30pm) to Monday 7/6, around same time.
How do I make change - can I do it online at United.com or must I phone? I see on the ual FAQ that there is a $50 fee. Any other fee?
Also the Monday 3:30 flight has only e+ seats available - nothing in Economy. If I book the Monday 3:30 flight, I can't book a free seat in Y. What happens to Pax when he gets to airport and has no seat assignment?
Thanks
Michael
Jul 4, 2015, 4:02 pm
#168
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
assuming only the time/date is changing, then the only fee is the close in booking fee (based on the status of the mileage provider)
All that matters is YN availability (using elite miles) for a Standard economy award. If no E- is available the passagner will have to wait until they arrive at the airport / maybe Gate to get a seating assignment.
Jul 4, 2015, 4:30 pm
#169
FlyerTalk Evangelist
Join Date: May 2008
Location: San Francisco
Programs: GM on VX, UA, AA, HA, AS, SY; Budget Fastbreak
Posts: 27,628
how do I change an award RETURN ticket for another
Thanks!
I forgot to mention the obvious - the Pax has already flown Outbound part of trip. So he wants to change return part of trip. Is this allowed?
Or is change allowed only if he hasn't actually flown yet?
Thanks!
Michael
I forgot to mention the obvious - the Pax has already flown Outbound part of trip. So he wants to change return part of trip. Is this allowed?
Or is change allowed only if he hasn't actually flown yet?
Thanks!
Michael
Jul 4, 2015, 4:41 pm
#170
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
Jul 4, 2015, 4:52 pm
#171
FlyerTalk Evangelist
Join Date: May 2008
Location: San Francisco
Programs: GM on VX, UA, AA, HA, AS, SY; Budget Fastbreak
Posts: 27,628
how do I change an award RETURN ticket for another
Thank you lax! I appreciate the fast answer :-)
Jul 8, 2015, 2:50 am
#172
Join Date: Aug 2007
Location: San Francisco
Posts: 1,039
I'm a bit confused at the moment w/ United's award change fee, and I was hoping to get some clarification. I had two standard economy awards booked for my parents this August, and some I space opened on AC for their flight, so I switched them to that, and didn't have to pay the $75 change fee. However, I have a flight booked with LH this upcoming November, and when I look to switch to another flight w/ I availability, there is the $75 change fee (I'm not changing the origin or destination on any of the flights, my parents' flights and mine). Why is this the case? I don't have any status, and do have United Chase cards, if that matters...
Jul 8, 2015, 3:32 am
#173
Join Date: Jul 2011
Posts: 9
Award Itinerary
Hello,
I don't know if this is the right place to ask but I wanted to know if the following award itinerary was compliant with UA rules. When I try to book it I get an error "united.com could not find any available flights for award travel meeting your requirements". If I try to book each segment individually, there is availability.
BRU-UIO
UIO-LIM
EZE-BRU
Thanks a lot
I don't know if this is the right place to ask but I wanted to know if the following award itinerary was compliant with UA rules. When I try to book it I get an error "united.com could not find any available flights for award travel meeting your requirements". If I try to book each segment individually, there is availability.
BRU-UIO
UIO-LIM
EZE-BRU
Thanks a lot
Jul 8, 2015, 8:28 am
#174
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
It may be legal, but you're not showing the entire routing, so no one can tell you whether it is or not. It may be subject to segment limitations.
Jul 8, 2015, 2:45 pm
#175
Join Date: Mar 2003
Posts: 1,111
Mixed Award Change - Now a fee?
I booked a three leg trip to Europe with the first two legs in economy and the last oversea leg in business. A couple of months ago the first leg became available in business and United had no issues to upgrade the leg to business. Now the second leg has become available in business and I am told that the $75 change fee applies.
Was I lucky the first time around or do I need to try & call again?
Was I lucky the first time around or do I need to try & call again?
Jul 8, 2015, 9:09 pm
#176
Join Date: Jul 2011
Posts: 9
That's a $75 change per ticket if made more than 21 days prior to departure. Award Ticketing Fees. I can't explain why you were not charged on the prior award (unless the change was made within 24 hours of original purchase). Perhaps the agent just gave you a break. Or the system made an error. It happens.
It may be legal, but you're not showing the entire routing, so no one can tell you whether it is or not. It may be subject to segment limitations.
It may be legal, but you're not showing the entire routing, so no one can tell you whether it is or not. It may be subject to segment limitations.
- BRU-VIE-MIA-PTY-UIO
- UIO-PTY-LIM(eventually -CUS)
- EZE-FRA-BRU
Sounds legal to you?
Thanks
Jul 8, 2015, 9:16 pm
#177
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
I would call it in and hope for the best.
Jul 9, 2015, 5:01 pm
#178
Join Date: Mar 2003
Posts: 1,111
I booked a three leg trip to Europe with the first two legs in economy and the last oversea leg in business. A couple of months ago the first leg became available in business and United had no issues to upgrade the leg to business. Now the second leg has become available in business and I am told that the $75 change fee applies.
Was I lucky the first time around or do I need to try & call again?
Was I lucky the first time around or do I need to try & call again?
Jul 9, 2015, 7:59 pm
#179
Join Date: Apr 2013
Posts: 71
I'm confused about whether or not the close-in booking fee is refunded if the reservation is cancelled within a day. Above someone asked:
And was answered in the affirmative. then further down someone asked if the close in fee was refunded if the reservation was canceled and was told:
Which is it? If I make a reservation for, say, two weeks from now and then cancel it 10 hours later, is the $75 refunded?
Fee to Change/Redeposit Award Itinerary in First 24 Hours?
Is there a grace period for avoiding fees, including the above fees and the original close-in booking fee, if you cancel within 24 hours? Similar to revenue tickets, that is.
Is there a grace period for avoiding fees, including the above fees and the original close-in booking fee, if you cancel within 24 hours? Similar to revenue tickets, that is.
The close in fee is not refunded
Jul 9, 2015, 8:34 pm
#180
Join Date: Apr 2013
Posts: 71
To follow up on my question: I called in to United and asked about it, was put on hold for maybe 5-7 mins, and then was told that I would be getting a refund. From what the woman said it was highly ambiguous as to whether:
1) the refund had been issued and was just taking a while
2) She had had to put in a special request to get the refund to mollify me
3) the refund normally is given on the close-in fee, but there was a one-off error with mine.
I was glad to get the refund so didn't want to press my luck in any way, and thanks her and hung up. But just to get this issue cleared up for other people's sake, anyone know if the $75 close-in fee is supposed to get refunded?
1) the refund had been issued and was just taking a while
2) She had had to put in a special request to get the refund to mollify me
3) the refund normally is given on the close-in fee, but there was a one-off error with mine.
I was glad to get the refund so didn't want to press my luck in any way, and thanks her and hung up. But just to get this issue cleared up for other people's sake, anyone know if the $75 close-in fee is supposed to get refunded?