Jan 16, 2015, 9:21 pm
Last edit by: WineCountryUA
Fees for a change or redeposit :
UA's Award ticketing options/service fees
Previous thread -- General award ticket change/cancellation/redeposit/fees questions
- There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus® awards on United, United Express®, Star Alliance® airline partners and other airline partners.
- When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.
- When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but some have managed without less -- somewhat YMMV -- but the rules state 24 hours}
- Fees are based on the status of the mileage account holder at time of request
UA's Award ticketing options/service fees
Previous thread -- General award ticket change/cancellation/redeposit/fees questions
General award ticket change/cancellation/redeposit/fees questions [2015-2016]
Jan 23, 2015, 9:07 am
#46
Join Date: Feb 2014
Programs: UA Plat, SPG Gold, Marriott Gold
Posts: 677
This is also a good reason to book award tickets as two one ways instead of one round trip.
Jan 23, 2015, 10:36 am
#47
Join Date: Feb 2004
Posts: 518
Ran into the same situation in 2013. Needed to cancel a return leg from a RT US-EU award ticket, and was told that the flight could be cancelled but there would be no miles refund. Ended up making changes to the award reservation online and changed the return leg to an intra-EU destination, which resulted in the difference of miles being refunded. The now much cheaper return leg had to be discarded without a refund though.
Jan 23, 2015, 11:29 am
#48
Join Date: Dec 2009
Location: ORD
Posts: 870
Ran into the same situation in 2013. Needed to cancel a return leg from a RT US-EU award ticket, and was told that the flight could be cancelled but there would be no miles refund. Ended up making changes to the award reservation online and changed the return leg to an intra-EU destination, which resulted in the difference of miles being refunded. The now much cheaper return leg had to be discarded without a refund though.
Jan 23, 2015, 12:21 pm
#49
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Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
You can even change to an intra-Hawaii flight!
Jan 23, 2015, 12:34 pm
#50
Join Date: Feb 2004
Posts: 518
Well in my case I was only able to select flights departing from my original destination city, so the revised reservation became a single open-jaw. I was not able to modify it into a double open-jaw.
Jan 23, 2015, 6:35 pm
#51
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
Jan 23, 2015, 11:51 pm
#52
Join Date: Jul 2011
Location: Honolulu, HI
Programs: UA 1K, HA Pualani
Posts: 110
Kacee, why would you pay two $200 change fees on two one ways if you are 1K or Platinum?
I often book one ways when using award miles, as there are no downsides vs booking Round trip.
Am I missing something here? I am 1K also.
I often book one ways when using award miles, as there are no downsides vs booking Round trip.
Am I missing something here? I am 1K also.
Jan 24, 2015, 6:50 am
#53
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,529
I had booked a Star Alliance award (one-way) from SIN-BKK-FRA-IAD. Earlier this week I was confirmed in C class on SQ from SIN-BKK then in F class from BKK-FRA on TG and F from FRA-IAD on UA.
I checked my reservation this morning and i'm missing the first segment on SQ. What recourse do I have? Is UA obligated to get that spot back since I do have an email confirmation that shows that first segment booked in I class from SIN-BKK? Any guidance here is appreciated before I do battle with the 1K line.
I checked my reservation this morning and i'm missing the first segment on SQ. What recourse do I have? Is UA obligated to get that spot back since I do have an email confirmation that shows that first segment booked in I class from SIN-BKK? Any guidance here is appreciated before I do battle with the 1K line.
Feb 10, 2015, 9:08 pm
#54
Join Date: Feb 2015
Posts: 2
maybe a straightforward question - i have 4 reservations with 4 people attached on each (16 tix total) that I used award miles to book for a trip around the US that I may have to cancel. No premier status for me - am I seriously looking at $200 a ticket to cancel? I understand if I had a ticket or two to cancel, but on all 16 seems pretty harsh.
Feb 10, 2015, 10:32 pm
#55
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
maybe a straightforward question - i have 4 reservations with 4 people attached on each (16 tix total) that I used award miles to book for a trip around the US that I may have to cancel. No premier status for me - am I seriously looking at $200 a ticket to cancel? I understand if I had a ticket or two to cancel, but on all 16 seems pretty harsh.
Feb 11, 2015, 4:53 pm
#56
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
So I'm looking at an economy saver award CAK-LHR-CAK and when I choose the outbound I see 30,000 miles + $5.60. But when I choose the return, I see 30,000 + $195.10. Why is the return fee so much higher than the outbound? These flights are all on UA metal and it's the same fee no matter where I connect: EWR, ORD, IAD. What gives?
Feb 11, 2015, 6:25 pm
#57
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
So I'm looking at an economy saver award CAK-LHR-CAK and when I choose the outbound I see 30,000 miles + $5.60. But when I choose the return, I see 30,000 + $195.10. Why is the return fee so much higher than the outbound? These flights are all on UA metal and it's the same fee no matter where I connect: EWR, ORD, IAD. What gives?
Feb 11, 2015, 6:59 pm
#58
Join Date: Feb 2015
Posts: 2
Thanks - so just to clarify, to cancel all 16 tix I only need to pay the redeposit fee for the impacted passengers - so an $800 total fee instead of $3,200? Web site says per ticket but doesn't make it clear to me for multiple tickets per passenger.
Feb 11, 2015, 7:20 pm
#59
Join Date: Jan 2011
Posts: 69
I'm newly platinum and curious as to whether I made a mistake. I recently booked 2 saver economy round trip award tickets for some friends. I realize from this thread I should have booked two one ways, but now I'm concerned about whether I should also have booked them on separate itineraries/PNRs. The shipped has sailed because there is no saver inventory left, but I wanted to get advice on whether I should have booked them separately. Thanks!
Feb 11, 2015, 9:27 pm
#60
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Join Date: Apr 2013
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